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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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After finding a brand of choice and going with EZ contacts to create my ideal lenses I can honestly say this was the best decision ever made. I've been getting compliments back to back ever since I received the pair. Some folks think I got sunglasses and start bugging when I tell them they are prescription glasses. The initial package came with a case, cleaning kit and also extra pair of clear lenses as well as tools to adjust for comfort. Awesome Deal!
I placed my first order with EZContacts for a much lower price than my eye doctor! There was a small delay with my order so I contacted customer support. Daryl was great! He assisted me with my order quickly and assured he would personally take care of it, even expediting it for me. Will definitely order from EZContacts again :)
Dear Valued Customer:
Thank you for your perfect rating! We welcome you as a first time customer and we look forward in continue doing business with you again in the future.
Sincerely,
First time ordering... great prices and Live Chat - Daryl Grimes - was awesome! I was confused with the promo codes and he helped me out! I will be ordering again from EZContacts!
Dear Valued Customer:
Thank you for sharing your feedback! We look forward in continue serving you with par excellence.
Sincerely,
Buyer beware! Do not order anything from EZCONTACTS. I placed an order two and a half weeks ago for one box of contacts. It still has not shipped. All they provide are excuses. You're better off buying from a brick and mortar store than dealing with these morons.
Dear Valued Customer:
Thank you for your review! Please note that we did experience an unusual delay in our contact lens department, yet the issue has already been resolved. We sure hope to service you more effectively in the future.
Sincerely,
My order came in excellent condition. Definitely, I would order one or two more frames in the nearest future. The price is unbeatable, the service is great.
Dear Valued Customer:
Thank you for passing along your feedback. We are excited to hear that you're happy with your new purchase. We look forward in continue serving you with par excellence.
Sincerely,
Horrible service! Placed an order on 10/2 for contacts, on 10/18 and the order has not been received. Sent an e-mail requesting an update on the status of the order with no response or update on order status.
Dear Valued Customer:
Thank you for your review! We apologize about the unexpected delay to your order. Please note that we did experience an unforeseen delay in our contact lens department, yet the issue has already been resolved. According to the tracking number, the contacts show to be delivered. We sure hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
Terrible company. This is the second time I've had to cancel my order and had to go through PayPal to do it because NO ONE in customer service responds. I tried calling, the line doesn't work. Emails bounce back or aren't responded to at all. I don't know how someone can run a business like this. Total sham.
Shipped Fast,
Customer Service answer my question quickly
Best contact Lenses Price, Unbeatable price
Dear Valued Customer:
Thank you for your great feedback! We're very much complimented to hear about your great experience.
We certainly appreciate your loyalty.
Sincerely,
Was nervous with all comments online about this site being a scam. I ordered the same glasses I had lost and they were exactly the same, even the case. They did take a little time to arrive, but cheaper than most other sites, and great costumer service. Would order again.
Dear Valued Customer:
Thank you for your feedback! We're excited to hear that you're happy with our quality products. We are surely looking forward in continue doing business with you again in the future.
Sincerely,
Here is the great customer service below... Leo ending our chat mid conversation. And it was not easy to get a hold of them in the first place. I emailed, tried chat once, and even facebook.
Live Chat
Leo
Customer Service
10:32
Checking on order...
Leo has joined the chat.
Checking on order...
Leo has joined the chat.
Leo (12:22:37): Hi Cam
Leo (12:22:42): Let me check your order for you
Leo (12:23:12): your order will either ship later today
Leo (12:23:14): or tomorrow morning
Leo (12:23:22): tons of contacts are being shipped today
Leo (12:23:32): but some may get left behind due to the sheer #.
Leo (12:23:39): not sure if the truck can handle that many
Cam (12:23:48):?
Leo (12:23:50): but any orders left behind will surely ship out tomorrow
Cam (12:24:05): what took so long?
Leo (12:24:05): at 1st pick up
Cam (12:24:30): this was ordered on the 10th.
Leo (12:24:58): we were close on the 12th and the 13th
Leo (12:25:11): and your order got stuck with all orders placed on that week
Leo (12:26:16): not to mention we had to call your doctor just to get your prescription verified
Cam (12:31:01): that is normal for contact companies to call. It takes one minute. Customer service over there is not good.
Leo (12:32:23): have you tried calling your doctor? It took us 2 days before we can get a hold of someone
Chat closed by the operator. Chat has ended.
Excellent fast reply thanks for quality customer service. I was told my order would be shipped within 24 hours. Thanks!
Dear Valued Customer:
Thank you for passing along your great feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
I am not one to write reviews ever but something has to be said about my awful experience with this company -Still 3 weeks and no contacts, No shipping status or tracking even after several phone calls and promises to send tracking via email. Nothing. Currently I'm on hold as the 37th person (umm... what does that tell you?!?) while writing this review. They are closed Thursdays, Fridays and Saturdays so if you call one of those days, you will get an odd reply from the phone number almost as if it was disconnected. I'm not convinced I will ever get my order sent to me. I've tried several other mail order lens companies without any issues. I decided to try EZ because of their "fast shipping guarantee". Not only is this the slowest shipping I've ever experienced but customer service has been horrible. Don't buy here. I have spent many hours of my time trying to get in touch with them, waiting on hold, emailing, etc... they have yet to give me any tracking or an explanation or even a simple apology. Ridiculous.
I received the same glasses from EZContacts faster than with my eye doctor. They were also $210 cheaper, same lenses and frames!
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that your order has arrived in a timely fashion.
Sincerely,
After a third time with the chat, Angel got it everything done in less than a minute once he read my original message.
Dear Valued Customer:
Thank you for your great rating! We're glad to hear that our customer service agent has been helpful.
Sincerely,
Ordered sunglasses. Not in stock, so had to wait. Got tired of waiting, so cancelled order. Disappointed!
Ordered prescription glasses. Quick turnaround. Very happy!
I ordered three pairs of glasses-- almost $900 total. Received one pair in two weeks; still no word in the others-- despite several emails. The one pair of glasses received is nice, but with such service I cannot recommend nor do I intend to order from here again.
They took forever to get here - I had to call to find out status and the frames are perfect vomit the lenses are not working
Dear Valued Customer:
Thank you for taking the time to share your feedback! We apologize to hear that you're not completely satisfied with your order. A customer service agent will contact you directly for a final resolution.
Sincerely,
They advertised something that they didnt have in stock. I dont know why they would even put it up. It would be a whole lot easier to its in back order. This company is the middle man they get there glasses from other companies. So when they say they have something they have to check if its even there after youve already placed your order thats why it took over month for my glasses to come in.
Dear Valued Customer:
Thank you for your review! We apologize about the unexpected delay to your order. We keep a large inventory in our stock, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We're sorry that yours has been overlooked.
Sincerely,
I do not believe the glasses are authentic, as I have many pair of this brand, and the glasses, packaging, quality is no where near.
Dear Valued Customer:
We are sorry to hear that you're not completely satisfied with your order. Please note that all our products are guaranteed to be 100% authentic coming directly from the manufacturer. A customer service agent will contact you directly for a final resolution.
Sincerely,
I ordered discounted Tom Ford glasses and received the pair within 10 days with my prescription perfect and glasses authentic and looking good. These came more than half off a typical pair at a retail store and even included prescriptions. Great purchase. EZContacts is the best.
Dear Valued Customer:
Thank you for taking the time to write your review! We're very much complimented to hear that your'e satisfied with our quality products. It is your great feedback that helps us continue with our great services with pride and pleasure.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your great feedback! We're excited to hear that you're happy with our quality products. We have our professional lab with noted opticians for all prescription orders. So thank you for noticing our great efforts.
Sincerely,