On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
We monitor reviews for authenticity
Your selection is awesome but it sure is hard to find images of the frames on actual people. You at least need a front view of the frames...
Christer made me decide to still go thru with my order from this company due to his great customer service he stayed in contact with me daily letting me know exactly what was going on I would go thru them again if they had the frames I wanted in stock cause the delivery time of frames comming from the warehouse to my house is timely as long as they have it in stock but alot of frames they didn't when I bought from them the company doesn't have enough frames at there warehouse and it takes a long time for them to get shipments in so they do need to work on that but christer has me very satisfied since the great lengths he went thru to make sure I was happy and updated on progress thank you so much christer!
Dear Valued Customer:
Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. We hope to service you more effectively in the near future.
Sincerely,
My contacts and new designer prescription glasses arrived correct, in record time, and at a great price!
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that your order has arrived in a timely fashion.We look forward to continue with our great services with pride and pleasure.
Sincerely,
I received my glasses in a decent amount of time and love them! They're the exact frames I wanted and I was able to get them for much less than I would have if I had bought them from the eye doctor. 10/10.
Dear Valued Customer:
Thank you for your review! We are very much complimented to hear about your all in all great experience.
Sincerely,
I had a question after my purchase and the store specialist called me and explained everything in detail
Thank You.
Best Regards
Marcio
Dear Valued Customer:
We appreciate your feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
Unbeatable price and very satisfied with my purchase. Only knocked off one start because shipping took longer than expected.
She helped me. Her name was darly... i can honestly she was very helpful person. My english is not well. I dont know how i can explain my opinion. But i am happy for using this website
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
Ezcontacts was very easy and convenient. It saved me time and money thank you Ezcontacts! Love my new glasses. Satisfied costomer
Dear Valued Customer:
We appreciate your feedback! We love hearing from you so we can continue with our great services with pride and pleasure.
Sincerely,
I have ordered from EZContacts twice now. The first time there were no problems, and I ordered a years supply of contact lenses. Everything went smoothly.
The second time I ordered, just recently, I ordered a pair of eyeglasses and after 5 days I emailed customer service asking when they would be shipped and received a response that it can take up to 7 business days to ship... I waited until the 9th business day and emailed again, and suddenly received an email notification that my order had shipped. Then, another email from the same customer service rep that it was shipped. No explanation of what happened or any offer of compensation. I finally received my glasses on November 27th after having placed my order on November 8th. Nothing too traumatic but slightly annoying.
Dear Valued Customer:
Thank you for your feedback and for being a repeat customer. Seems like there was a delay in our lab prior completing; we do apologize for not keeping you updated. We are in the midst of updating our system for better live updates to the customer during prescription process.We're happy your order arrived intact and we hope to service you more effectively in the near future.
Sincerely,
I love my new Coach glasses. Easy to order and I saved over $200 from the retail store near me. I had them within a week of my order and I couldnt be happier.
EZ Contacts has not only great brands but also great prices you won; t find anywhere else! As Well as fast shipping!
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
I'm definitely recommending you to my associates. Thank you very much. You were spot on with the tint and the prices were more than reasonable.
My son loves his new eyeglasses. Prescription is just right and the entire process was so easy! Thank you!
Dear Valued Customer:
Thank you for your review! We're excited to hear that you're enjoying your new order.We are looking forward in servicing you again in the near future.
Sincerely,
Lied about the delivery I ordered on Oct 10 will not received until after January! Also the people who work for them lied I was told 4 weeks than 4 more weeks! Their said and horrible place to buy any sunglasses
Dear Valued Customer:
Thank you for your review.We apologize the item you ordered is on a a manufacturer backorder; and keeps getting extended. A customer service agent will contact you directly to further address your concerns.
Sincerely,
I always Buy from Ez-contacts and Always get high quality and authentic frames. They might be little slow to get you the glasses (long processing time) but if you contact them they do their best to get you your frame on time you need. I would also want to mention costumer service employee name LEAH she is the best, she did a great job for me when she accelerate the process and made it easy and smooth process. Thank you EZ- contacts, Thank you Leah
Dear Valued Customer:
Thank you for taking the time to share your great experience. We surely appreciate your feedback and we're looking forward in continue serving you with par excellence.
Sincerely,
Product was as advertised, but it took 2 weeks longer than expected, They did inform me that it would be delayed 3 days after order.
Dear Valued Customer:
Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. We hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
Excellent frame, exact prescription, fast delivery, excellent quality for the price. I'm surprised in the best way and I'm looking forward to another great experience with EZcontacts.
Dear Valued Customer:
Thank you for passing along your great feedback! We're very much complimented to hear about your great experience. We hope to keep you impressed on all your future orders.
Sincerely,
They fits perfectly and came just on time with everything included for cleaning and fixing your glasses
Dear Valued Customer:
Thank you for your review! We're excited to hear that you're enjoying your new order. We sent along those little extras to enhance your order. Thank you for noticing our great efforts.
Sincerely,
I would recommend everyone to order from EZContacts.com. They make Easy, Simple and they are there to help if you have issues or problems!
I liked the facility to order prescription glasses at this website. Plus, they are way cheaper than buying them at a store. Frames and prescription glasses arrived in great condition. Nicely packaged. The only bad thing is the time it took for my order to arrive. Ezcontacts specified an arrival date of two weeks, but I received my order after 3 and a half weeks. Overall, I am satisfied with my order.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for the suggestion. We are currently working on adding more photos.
Sincerely,