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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Cool glasses, correct prescription, good condition, and fast shipping. I would say that's as good as it gets.
I had placed an order with the incorrect card (forget to use my insurance card) and Daryl was able to help me cancel that order and re-do another in short order.
He was fast, very efficient and extremely courteous. Wish every company had customer service people like him!
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
I opted to buy contacts with them mid-July when I was travelling, but they didn't arrive as they advertised in time and so they were sent back to them. I contacted them about sending them to me at my permanent address, which turned into a nightmare. At first, they didn't acknowledge they recieved them back, then after several MONTHS they did. In the meantime I opened a dispute with my CC, but EZ Contacts convinced me to close the dispute so that they could refund me, or so they said. Several months later, they haven't! After many emails to them, they repeatedly told me, "We've refunded this already", etc., but its not true. What a disaster. Avoid this company! They are corrupt and dishonest, or incompetent at best.
Ordered my daughter's glasses(2 pairs) on 11/8/17 I received x1 on 11/24/17 and no information as to when the next would arrive. Mind you my original email states I would get it between 11/17-11/25/17. Still have not received any info on my 2nd pair!
Scoured the internet for a great price on Gucci's (non prescriptive with transition lenses) for my son. EZContacts showed best price, built and delivered quickly. Very satisfied.
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in servicing you again in the near future.
Sincerely,
Good products with fast shipping. Website easy to use and gives clear information. Product arrived in 5 days.
Great price and very fast shipping. I did receive what was advertised. I will shop again here.
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Thanks for the timely service and delivery. Although the frames took a bit of time getting from the manufacturer to your lab, the process was seamless after that.
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that your order has arrived in a timely fashion.We look forward to continue with our great services with pride and pleasure.
Sincerely,
The website didn't give me the proper discount which i give it 1 star for. If you are going to offer a cyber savings, make sure the website works. I had to spend time contacting customer service who i would give 5 stars too. They were extremely helpful and recalculated my discount. I should just never have had to contact them in the first place.
Ordered my glasses and received them a month later. I was ready to ask for a refund but i bought those nice frames at a really low price. I called customer service, they told me the wrong size arrived from the manufacturer so they had to order my size again. It would have been nice tk receive an email or call from the first customer representative i talked to prior. I told them that once my glasses are ready to ship them one day shipping, they said they would but knce i received the shipping notification, my glasses got there a week later. But i was really pleased with the frames and they little extras they included in the package.
Dear Valued Customer:
Thank you for your review. We apologize about the unusual delay to your order.We're happy that your order has arrived intact and that everything turned out to be ok.
Sincerely,
I was apprehensive thru-out the whole process until I received my prescription glasses and they were perfect. Tech support Eddy answered all my questions & concerns to help me populate the online order form from the prescription provided by my optometrist.
Dear Valued Customer:
Thank you for your review! We are very much complimented to hear about your all in all great experience.
Sincerely,
I love my new Fendi eyeglasses, and my boyfriend also loves his D&G frame with transition lenses. Highly recommend this site.
The lenses are not right with my script. The frames are great quality for an awesome price. It took two weeks for the glasses to arrive.
Dear Valued Customer:
Thank you for your review.We're sorry to hear that your having issues with the prescription your received.It must've slipped through our quality control. We will reach out to you directly with the appropriate return details, and for a final resolution.
Sincerely,
They were perfect! Prices were great and this will be my new way to get glasses. The site was easy to navigate, Ordering was easy & shipment was packaged and carefully delivered.
Love them!
While placing an on line order, I mistakenly closed the website. Upon reopening i didn't see the order so I started another. Afterwards, i saw that i rec'd two email confirmations. Customer Service was able to cancel the duplicate order within seconds of my explanation of what happened. Daryl G was professional and very quick to resolve my issue.
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,
I order my glasses on September 24,2017. The frames I selected were back ordered and estimated to be available between October 16 and November 6. I called once between the estimated dates and didnt receive an update on the arrival date. I called again around November 6th and learned they would be arriving to the lab on November 14th. I finally received them on November 17th.
Dear Valued Customer:
Thank you for your review. Please note that we keep a large inventory in our stock, in case there is any availability issue an email is sent within 24-48 hours. Sorry your order was an out of stock item. We hope to service you more effectively in the near future.
Sincerely,
My contacts took a long time process because my doctor forgot to update my new exam in the system. I'm on my last pair of contacts and can't purchase new ones until the ones I ordered came into the mail. Thankfully they had an option for Live Chat and Daryl Grimes saved me a lot of trouble. We worked it out and had the order processed immediately because he knew I ran out of contacts. Really genuinely cared and was very helpful.
It's been 2 weeks since my order, and it still hasn't shipped. You can, however, chat with support, and the person I chatted with, Daryl Grimes, applied expedited shipping at no additional cost and applied a promotion code that was currently active. Hoping the shipping is sent soon, as I'm essentially out of contacts.
First time purchasing frames and prescription lenses online and I am so happy! I think the quality of the lenses I purchased through EZContacts is even better than the lenses I get at Target Optical. I will definitely purchase through EZContacts again! And I will refer to friends!
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We hope to keep you impressed on all your future orders.
Sincerely,
I waited over a month to get the glasses I ordered and when they came they were too big for my head.
Dear Valued Customer:
We appreciate your feedback! We apologize to hear that the frames you received are not working out for you as expected. We will reach out to you directly with the appropriate return details, and for a final resolution.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for your great review! We're glad to hear about your overall great experience. We look forward in continue serving you with par excellence.
Sincerely,