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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Its as simple and easy! I loved them and they fit perfectly! I will be purchasing again for sure with you guys!
I bought the glasses time ago, they took about a month and half to get to my house because I live under an APO address and also my glasses prescription is hard to make cause I have two different things in each eye. I really really love the eyeglasses and everything is perfect.
I ordered two pairs of glasses- one came within days and I love them but I'm still waiting to receive my prescription sunglasses. A good selection and best price I saw, I just hope my other pair comes soon!
Dear Valued Customer:
Thank you for your review.We're happy to hear your already received your prescription eyeglasses. Your second pair is currently in process. You'll receive tracking information upon shipment.
Sincerely,
Great price and fast free shipping love contacts and glasses. Will definitely be reordering from them
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that your order has arrived in a timely fashion.We look forward to continue with our great services with pride and pleasure.
Sincerely,
Everything as expected, great online purchase experience and delivery on time. I saved $ 200! So I am definitely happy:-)
Dear Valued Customer:
Thank you for your review! We love hearing your feedback so we can continue with our great services with pride and pleasure.
Sincerely,
The tortoise color was more subtle than the pic suggests, which is what I wanted... more of a brown less of a brown/light brown tie dye look. Love them!
The personal touch with the chat helped me to get the best deal available, thanks so much for your help.
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
I had placed an online order on 11/22. On Thanksgiving day, I received an email from your company offering a 10% discount on orders. I tried calling the 800 number, but of course the company was closed. As I mentioned, it was Thanksgiving. So I did the live chat and Kylie Grams joined the live chat. She/he was able to offer me the 10% discount on my existing order as I had asked for. She/he also sent me an updated invoice reflecting that discount. I was super thrilled to have been able to get this handled so fast, especially since it was Thanksgiving. This is what I call GREAT customer service. Thank you!
Very good service, I am going to fill this dpsce with words because it needs me to write 100 words. In reality I just wanted go give the stars and not write anything elsd.
5 Star, very satisfy with service, delivery time and the glasses I received came in a very nice package including cleaning and repair kit.
Glasses took well over a month to arrive. I had to call customer service after 3 weeks and it wasn't until I threatened to cancel my order that they became cognizant of my order. I am pleased with the glasses, they were a great deal.
Dear Valued Customer:
Thank you for your review. We apologize about the unexpected delay to your order. Sorry your order was an out of stock item, and delayed with the manufacturer. We're happy your order arrived intact and that everything turned out to be ok.
Sincerely,
Great website, easy to use and had my glasses in a week. They had a very large selection of frames and. Very satisfied with my whole experience of this website.
Dear Valued Customer:
Thank you for taking the time to share your feedback! We're glad to hear that you like our service and selection. We are looking forward in servicing you again in the near future.
Sincerely,
Quick. Easy. And friendly service! My service rep was Daryl Grimes, and he was very friendly, super clear on what was going on. He also made the process a breeze. He was super friendly--BIG plus!
Dear Valued Customer:
Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
Most beautiful and affordable glasses I've ever owned. I will not purchase glasses from any place else again. Thank you so much.
Dear Valued Customer:
Thank you for your feedback! We're glad to hear that you're satisfied with your new order. We look forward in continue serving you with par excellence.
Sincerely,
Great product! Got them in 2 weeks, from ordering to delivery. I will be using again. The glasses are extremely light weight
Dear Valued Customer:
We love hearing from you! We're excited to hear that you're happy with our quality products. We are looking forward in continue doing business with you again in the future.
Sincerely,
I have been waiting for too long for this order.
There is no communication, and customer support is always closed...
I have NEVER waited this long for a simple prescription in my life!
Dear Valued Customer:
Thank you for your review! Please note that processing time on prescription orders may vary per rx. According to your tracking information, your order shows to be delivered.
Sincerely,
I ordered Rec Specs but they turned out to be backordered, I was wondering if I would ever receive them, glad they finally came, nicely packed up with no issues. Thanks.
My wife loved her new glasses. The frames were missing a decorative piece when they arrived. The frames were replaced quickly with no problems.
I needed to have the lenses replaced in a pair of glasses purchase tthough EZ contacts. I followed the directions and return the glasses for the repair. After three weeks I contacted them and the glasses were still sitting at the return center, not sent for repair. Finally they did send it in and return the glasses to my former address not the address written on the return form. The glasses are now in a different city and Im attempting to get them back. I will not be purchasing glasses through this company again.
I bought Ray-Ban RX5187 then the second day it has a lower price.
So i contacted the costumer service.(Daryl Grimes) was really helpful and cooperative, and smart as well...
They gave me new price:)
Iam so happy and sure will buy again from you
I live in Saudi Arabia and use a shipping company which can receive the shipment then send it to me...
Thanks again
Dear Valued Customer:
Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in servicing you again in the near future.
Sincerely,