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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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Recently received my second pair of glasses. In both cases, the prescription was perfect. In the past, went to in-house optometrists and got glasses after my examination. There was always a period of adjustment with vision and fit. An ophthalmologist provided my prescription for these glasses, which made a big difference. The glasses I bought at ezcontacts have been perfect, even the fit. My first pair was untinted. With the second pair, I had free prescription and tint. I misjudged the amount of tint and they were darker than expected. This experience will help with my third pair, which I plan to order soon. The prices cannot be beat. I have told several people about this site.
I love my glasses. Received it in 3 days with regular free shipping. It's the real deal, will never buy from eye doctor again lol
Great product! Quick and Easy ordering. Would order again. Great Selection...
I had a problem uploading my script with my order, it crashed and didn't work. This is actually why I was hesitant to order online, I am not great at technology. John was so patient and helpful and worked with me through several attempts to get the script to email properly. He was great, he even caught and error on my order vs. what the script had. Thanks so much! It's people like you John, that make this world a better place and help us to realize what really matters in life! Thank you!
Dear Valued Customer:
Thank you so much for your great feedback! We're very much complimented to hear that our customer service team has been helpful. We appreciate your loyalty and we will continue to please you on all your future orders.
Sincerely,
When I needed new glasses, I found a pair at Lenscrafters that would have cost over $400. I found the exact same pair on EZ Contacts, and with the upgraded lenses I ordered, they cost literally half the price. They also came with a case, a bag, a repair kit, lens spray, and a second pair of lenses and wire (for half-frame glasses). I was completely blown away; I cant imagine ordering glasses from anybody else in the future!
Dear Valued Customer:
Thank you for your review! We're excited to hear that you're enjoying your new order. We sent along those little extras to enhance your order. Thank you for noticing our great efforts.
Sincerely,
I was able to find a product comparable to the Rec Specs brand at half the cost at EZContacts. It was a simple search and the pictures were accurate for the colors my son was looking for. The product arrived several days early, and my son was thrilled to have his Astros colored sport glasses. There were actually an extra pair of lens included that had a slight tint to them. The extra lenses did not have the antiglare, but I wasn't even expecting an extra set of lens - fantastic!
I am very happy with my order. The glasses arrived just as ordered. The order took a little longer than I anticipated but it was definitely worth the wait.
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We hope to keep you impressed on all your future orders.
Sincerely,
I was a little apprehensive about getting the cheapest lenses- but I figured it was worth a shot- they turned out amazing! Love the glasses - and the quick and easy service
I paid $50 extra for Krizal coating and my glasses didn't have one. It took more than a month to get my order and it was wrong. I sent photos and everything but no response from customer service. Just Horrible. If I could give 0 star i would give this company 0 star
Dear Valued Customer:
Thank you for your review! We are sorry to hear about your order experience. Please note that all our products are inspected prior to shipping, we apologize that yours slipped through our quality control. We will reach out to you directly with the appropriate return details, and for a final resolution.
Sincerely,
Price and qualities was amazing! I didnt mind normal delivery but estimated delivery took 3 extra days!
Fantastic, friendly service! Would definitely use again in the future! Very eager to help in whatever way they could.
Dear Valued Customer:
Thank you so much for passing along your great feedback! We strive for 100% customer satisfaction, so thank you for letting us know how we're doing.
We truly appreciate your loyalty.
Sincerely,
Never been happier with any glasses or eye care service in my life. Ecstatic. Everything was literally perfect. I had my glasses in a few short days and theyre amazing!
Dear Valued Customer:
Thank you for sharing your feedback! We're excited to hear that your order has arrived in a timely fashion. We are looking forward in continue serving you again in the future.
Sincerely,
Three things matter to me while shopping: price, quality, and the shopping experience (including UX interface, customer support, etc). EZContacts deliverrd on them all. Really well. Thank you.
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in servicing you again in the near future.
Sincerely,
My package never came and I was told to fill out a claim seven weeks after I ordered it. They kept telling me it was on its way. Then finally told me to file a claim. I don't belive they ever even filled my order as USPS says they never received the package from them. I'm still waiting on my $233.38 refund.
This was my first experience buying a frame with prescription in the internet, I was a little scare but this website is amazing. They provided me
Fast answer to my questions, fast shipping ( it came in less than 10 days), frame exactly as shown, good price, more that I expected. The frame was exactly as what I expected and they also provided me a hard cover case to protect my lenses from the same price. I usually buy prescription glasses from a store near me and they give me a poor soft case of the boutique instead the designer case of the frame. I would recommend this web to anyone that want a good designer frame for a excellent price. Thank you!
My glasses were great, I have ordered another pair already! I have recommended this site to everyone I know already. Pro tip: Try on frames at the eye doctor and order the entire package from here, you will save hundreds.
Dear Valued Customer:
Thank you for your feedback.We have a very large stock and we try to stock most possible amount of models and the rest availability depends on manufacturer.In case there's any availability issue, an email is sent within 24-48 hours.
Sincerely,
I have never had an issue with contacts or glasses that was not resolved. They are quick and quality is good.
I ordered two prescriptions glasses and they only had one on stock, they should let me that when I did the order not two or three days later.
Dear Valued Customer:
Thank you for sharing your review. We keep a large inventory in our stock, yet sometimes we do need to order in from the manufacturer. In case there's any availability issue, an email is sent within 24-48 hours. We apologize that yours was an out of stock item. Once your order comes into stock, we'll send it via expedited mail.
Sincerely,
Great experience overall and will be back to order more. I also referred the site to family and friends
No surprises. Love the lenses. As soon as I put the glasses on. Perfect! The vision and the fit. I had no idea a second pair of lenses was included.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We hope to keep you impressed on all your future orders.
Sincerely,