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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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This was my first experience buying glasses on line and I am very happy with this purchase. I shopped the frames at a local eyeglass boutique where they were substantially more expensive. I found the frames here and decided to try it. I got a perfect pair of glasses at a great discount. I would use this site again in a heartbeat.
Great glasses for a even better price. Easy and fast check out. This is my 5th time ordering from the site and I will continue to purshace from them.
My name brand glasses were a great deal, but I was not informed that they were backordered. A month after my order i called about my order, to which they said they'd check up on and call me back. They didn't. I email because I couldn't get through to anyone any time after, they said it was backordered. Two months later I email again, only to have them tell me it's still backordered. Finally almost 3 months after placing my order, my glasses came in. The last guy I emailed, Rex, was very nice and even express shipped it when they finally fulfilled my order. I don't see why no one would contact me about my 2.5 month old order. I had to keep asking about them. I only got through his phone once and never again. 2 stars because of the price and Rex. Overall I probably would not here again.
Dear Valued Customer:
Thank you for your review.We apologize to hear about the unexpected delay to your order. Please note: The manufacturer has extended the delay on the product ordered.We are working on a system to update the customer more often so that they shouldn't have to call in about the status of the order. According to your tracking information, your package shows to be delivered. We sure hope that you are enjoying your order.
Sincerely,
Bought prescription sports goggles. Ordering is simple and being able to upload a jpeg of my prescription was a breeze.
I got my glasses and they are perfect, I will continue shopping here for sure! They got the frames that I wanted and I am happy.
Dear Valued Customer:
Thank you for sharing your feedback! We're glad to hear that you're happy with our quality products. We hope to keep you impressed on all your future orders.
Sincerely,
This frame was back ordered six weeks on EZcontacts, but the price was so great I ordered anyhow. A few days later I got a shipping notification and I had the glasses in hand a few days later. The frames are perfect and the Rx is too. Would definitely use again and recommend.
Mine is a rather difficult prescription. I am very pleased with the glasses they sent, the accuracy, time and expense involved.
Dear Valued Customer:
We love hearing from you! We're very excited to hear that you're happy with your new purchases. We look forward in continue serving you again in the future.
Sincerely,
Shipping time falsely advertised. The website stated 4-5 day delivery window. After placing my order, I got an email advising that it will take 4 to 8 weeks to ship the glasses.
Dear Valued Customer:
Thank you for your review. We apologize about the delay on your order. ETA's are listed per manufacturers update; at times the delay can be extended without prior notice.We're happy to see your order has arrived intact and that everything turned out to be ok.
Sincerely,
Superb service even whe I ordered contacts and I only had glasses Rx... the contacts were refunded with no issues!
The Kate Spade glasses are PERFECT! Love the fit and so comfortable!
Even though there was a delay from back order I received my glasses just as expected. Really enjoy my glasses especially for the price! Thank you!
Dear Valued Customer:
Thank you for passing along your feedback! We're glad to hear that you're satisfied with our quality products. We look forward in continue serving you with par excellence.
Sincerely,
The eyeglass industry has definitely changed. I think I saved a lot of money by going out of network with my eyecare and still getting the designer glasses that I really wanted at a fraction of the cost.
Dear Valued Customer:
Thank you for taking the time to share your great experience. We surely appreciate your feedback and we're looking forward in continue serving you with par excellence.
Sincerely,
I bought several pairs of prescription glasses with no fear because the return policy states they offer a 100% refund. Only 1 of the frames fit me so I requested to return the rest of them. Now they are telling me I'm responsible for hundreds of dollars in restocking fees. Ridiculous. Going to fight this. Hopefully with the help of PayPal I can get my money back.
Dear Valued Customer:
Thank you for your review. Please note: We have 100% full refund policy.We will reach out to customer directly to clarify shall there be any confusion.
Sincerely,
I was very skeptical of this site when I ordered. I ordered anyway and I received an email the next day that my glasses I picked were back ordered for 3 months. I emailed back and said I wanted the same glasses but in a different color. They changed my order right away and the glasses showed up 7 days later like I was told. The glasses are perfect, there is nothing wrong with them and they even came with a few cleaning accessories.
Great customer service and exceptional prices with significant discounts when comparing to retail stores.
Dear Valued Customer:
Thank you for sharing your 5 star review! We are very much complimented to hear about your positive experience. We are looking forward in continue doing business with you again in the future.
Sincerely,
Although there was a glitch in the initial order, customer service made the correction and the product arrived quickly thereafter. Excellent product and price.
Ordering through EZ Contacts was super easy and quick! They did all the leg work confirming my subscription with my doctor and shipping was quick. Not to mention extremely cheap compared to the prices at the eye doctor. Amazing experience!
Dear Valued Customer:
We're very much complimented to hear about your pleasant shopping experience. We are looking forward in servicing you again in the near future.
Sincerely,
I have purchased both glasses and sunglasses from here multiple times about 5 different pairs. Every time I have been completely satisfied with both the quality and the price. I went to another retailer before I found this company and the 2 pai8rs of sunglasses with my prescription in each were $530. I ended up purchasing the same exact frames with my prescription from Ezcontacts.com for almost half the price for $260. I absolutely love this company and will probably never switch to another. I've never had an issue or has to call in to customer service so that is always a plus.
Way too many delays, which caused the glasses to arrive almost a month later but once they arrived my grandson had no complaints.
Dear Valued Customer:
Thank you for your review. We apologize for the backorder delay the frames experienced with its manufacturer. We're happy to hear your order arrived and he's satisfied with the order.
Sincerely,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer:
We appreciate your feedback! We are looking forward in serving you again in the future with par excellence.
Sincerely,