EZContactsReviews 6,720

Ordererd eyeglasses on 11/25 - even called in and told it would be 5-7 days. Today is 12/8/17 and still nothing. Called in and told another two weeks... and when I expressed my issue with the misrepresentation they were like - "Be patient sir... you will get them when you get them". Rude customer service and the only thing they did quickly was charge my credit card for items that have not even been made or shipped. Sorry company and stay away from!

I ordered two pairs of glasses - one prescription pair and one prescription pair of sunglasses. I also needed them fast so I paid an additional $36 for overnight one business day shipping. I expected the glasses then to come in 48 hours based off the description. When they didnt arrive I called and they advised that I wouldnt have the glasses for another week and the overnight shipping happens after 7-10 days after processing time. Absolutely ridiculous, I would have just done regular shipping if I knew this. Wasnt described. Then about 7 days after placing the order and I still dont have it. I get an email stating sorry we cancelled your sunglasses order we no longer carry these frames. I was so mad as I was so excited for my new sunglasses. I called and they said sorry and did nothing or offered nothing for the trouble. I will order elsewhere next time. Nothing but aggravation and mediocre customer service.

I purchased a complete pair of glasses (frames and lenses) for my very picky 10yr son who couldn't find frames he liked at our regular optometrist office. I mean, he literally tried on every single pair of frames in their stock that was close to his size. It took over an hour and we walked away with nothing. He loved his old frames and nothing compared to those in his mind. But, I refused to allow him to continue using those old frames for a third year because the color on the temples was wearing away, the nose pads were frayed, and the frames were slightly bent from misuse as well.

After a quick search on the Web for the Nike frames he's been wearing, we found an updated version on EZContacts. We received them a few days ago. The frames look exactly as pictured, the fit was nice, and the price was reasonable as well. The prescription lenses I ordered came already in the frames, but a clear non-prescription set were included in a plastic bag (not sure why). Ordering was easy and the free shipping didn't take longer than expected. Literally, the only thing I had to do after we received the glasses was adjust the nose pads for my son's desired width. So easy! Overall, I'm very satisfied with my purchase and plan to purchase my daughter's contacts through EZContacts (and eventually, when time, my glasses as well).

I ordered contact lenses a month ago - they mailed them UPS, who transferred them to UPSP, who returned them because they left out the entire street address, only had city and zip code. Customer service only told me to keep waiting, it took calling USPS customer service and holding for over an hour to find out what really happened. I then called EZ Contact customer service again, who told me they had been reshipped, and gave me the same tracking # from the original order. Terrible customer service, I'm ordering elsewhere. And I wrote a review on their website - they wouldn't post it, even though it says "you already wrote a review." Wow...