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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I got a promo email for 10% off for 48 hours. When I tried to order, I got a msg that the promo code had already been used. I sent an email to the support email. Never heard back. Several days later I used live chat to talk with a rep. She told me that the promo was for new customers only. That was not stated anywhere in the promo email! I asked for a managers info. She then said she would honor the 10% as a one time courtesy. I appreciate that she honored the discount, however I dont have a high level of trust or confidence in the brand anymore.
Customer representative was very friendly and efficient answering questions. Was able to find the status and confirm that he would personally take care of shipping the order himself!
I wrote a 5 star review after one of the customer service bots on their website assured me that they would personally oversee my case, get me a discount, and ship my contacts out to me within 24 hours. This happened twice. I paid for 3-day shipping, It has been over a week since I ordered my lenses and every time I speak with customer service they cannot give me an answer or even an estimated date that my order will actually be shipped to me. Seems like a scam as I cannot even get a hold of a supervisor. This has been the most frustrating customer service experience I have ever endured and I am still without lenses. I leave the country in a few days, and need them urgently. DO NOT USE THIS COMPANY if you want prompt or reliable service.
Dear Valued Customer:
Thank you for your review. We truly apologize about the slight delay to your order. Your express shipping was refunded; and your order still shipped with Express Shipping. According to the tracking number, the package shows to be delivered. We hope that your order has arrived intact and that everything turned out to be ok.
Sincerely,
Super quick responses with the Live Chat option on the website, honored a discount code I had forgotten to apply, all around quick and easy experience.
Dear Valued Customer:
Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.
Daryl Grimes service rep was great in helping me understand the lead time and updating an order to expedite shipping. Second order with EZContacts, and first experience ordering a prescription pair of glasses online. Lead times can take a bit of time as sometimes they still need to order from manufacturer but with a little patience it is well worth the cost savings. Would use their services again and again.
My skepticism to using an online company for glasses was resolved by shopping with ezcontacts.
Dear Valued Customer:
Thank you for your great review! We're so glad to hear that our customer service team has been helpful. We are looking forward in keeping you impressed on all your future orders.
Sincerely,
My computer got frozen while I was ordering, so I miss filling in my doctor information but my order went through. Customer service quickly corrected and added my doctor's information. All the process was so quick and accurate, and very generous.
Best price on net ACUVUE OASYS CONTACTS WITH HYDRACLEAR PLUS - 24 PACK $57.51best price on net ACUVUE OASYS CONTACTS WITH HYDRACLEAR PLUS - 24 PACK $57.51
"Angel" took over my order personally, assuring me that I would receive my lenses within 24 hours. It has been 3 days since then... and nothing. Customer service could not be worse! They cannot even project a time frame that my order will be shipped to me, no help at all.
Dear Valued Customer:
Thank you for your great feedback! We're glad to hear that our customer service team has been helpful.
Sincerely,
The frame is defective from the manufacturer. I called EZContacts and talked with someone but never heard back after following the directions of emailing photos to *******@excontacts.com. I could use some help.
Dear Valued Customer:
We appreciate your feedback! We apologize to hear that your order has slipped through our quality control and your item is defective.We will contact you directly so we can further address your concerns.
Sincerely,
I understand that I have and unusual prescription. However when I order the contacts and it says that they are in stock, that makes me excited. I ordered them on 11/21 and the site said that they will be shipped in 3-5 business days. GREAT! YAY! The status on my order says it has been shipped. It is 12/11 and still no contacts. I call and they say that it will be 2 MONTHS because they have to be MADE for my prescription. However she also said that it would be 2 months from 12/5. REALLY? There was NOTHING that said - hey if you need these soon, too bad because it is going to be a while. I asked for a refund. We shall see if that happens. My biggest complaint is that they didn't have the courtesy to let me know it was going to be more than 2 months before I would see the contacts. The customer service representative hung up on me. Also - when I called there were 39 people waiting to talk to the Customer Service people. That should be a red flag right there.
Dear Valued Customer:
Thank you for taking the time to write your review! We apologize to hear about your experience. A customer service agent will reach out to you directly so we can further address your concerns.
Sincerely,
Kylie Grans quickly assisted me with my order via live chat. My question was answered in a matter of minutes. Thank you for the quick response.
Daryl Grimes was extremely helpful and answered all of my questions! I had a great experience. Can't wait to get my contacts soon and leave a more extended review!
This was probably my best experience with ordering glasses online out of all the times ive done it before. I ordered a pair of YSL and a pair of Tom Ford's and saved about 60% off what i would've paid in store at the optometrist. The process was easy and got both pair in about 10 days. I couldn't be happier, will definitely order from them again!
Dear Valued Customer:
Thank you for passing along your feedback! We're glad to hear that you're satisfied with our quality products. We look forward in continue serving you with par excellence.
Sincerely,
I bought the frames and was sent a notification via email that they would be available 7-10 days - which was longer than expected. I tried to cancel, but was told it was too late.
Still received the frames on time. Got to test out customer service, it wasn't instant, but still responded within a reasonable time. (It was Thanksgiving/Black Friday, after all)
Thanks so much!
Awful. Took over a month to get my glasses and was not contacted once about the delay. I would check to see if what you want is in stock first
Dear Valued Customer:
Thank you for your review.We truly apologize the frame you ordered went onto an unexpected back order with the manufacturer. A customer service agent will contact you directly to further address your concerns.
Sincerely,
Unusable due to the fact that the wrong prescription has been put in the frames. I tried to start a return and got no where. Looks like I will be taking them to my dispencery to get lenses.
Dear Valued Customer:
Thank you for your review.We're sorry to hear you're not completely satisfied with your prescription frames. A customer service agent will contact you directly for a final resolution.
Sincerely,
The quality of the items were fabulous! I love them! Website is easy to use! Thank you! I will definitely be ordering from this website again and have told family and friends as well!
My frames were shipped to my house fairly quickly and were in excellent condition along with authenticity tags and a box and case. Very pleased with the service.
Dear Valued Customer:
Thank you for taking the time to share your great experience. We surely appreciate your feedback and we're looking forward in continue serving you with par excellence.
Sincerely,
I ordered a pair of glasses with a prescription. The price was great because there was a sale that included the lenses for free! I received my glasses very quickly. Although they didn't work for me, my experience was very good. I was able to return and send the tracking information to a representative. Christian helped me track my package and I received my refund in less than a week.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer;
We love hearing from you! We strive for 100% customer satisfaction, so thank you for noticing our great efforts.
Sincerely,