EZContactsReviews 6,720

It would be great to be able to review my glasses, but I still don't have them. Several days after placing my order, I received an e-mail stating that my glasses were on backorder and should be available in 7-10 days business days. 12 business days elapsed, and I still hadn't receive any updates, so I e-mailed them. The e-mail form said I'd hear back within 24 hours. A day passed, and nothing, so I e-mailed again. Still nothing. Posted on facebook. No response. Finally called and was "helped" by a lady who unapologetically informed me that they should ship sometime the following week. The next day I FINALLY received an e-mail response that said "I believe you've already been helped." (Gee, thanks). Completely unimpressed with the customer service.

I order two pairs. One regular and one pair as sunglasses. The regular came in first after a month and me contacting them 4 times. Once the sunglasses came in a week later, I wore them to see how they were. One big issue is the fact I purchased the hi index lens and was not given that lens and the second issue was the prescription was not correct.

Still waiting for the correct lens to be made for the sunglasses. Hopefully it wont take another month.

I received my Rx glasses but the Rx was off. EZ Contacts was nice enough to offer to replace the lenses for free with a pre-paid return shipping label, but everything went downhill from there. It turned out that the return shipping label they sent me was addressed to ME. It's the same one that was used to ship the glasses to me in the first place. I didn't realize that until I tried to track the package that I had already dropped off at the post office. Now I can't track the package since it only shows "delivered" (when it was delivered to me) on the USPS website. I am left without my money and my glasses. It's a ridiculous mistake and I'm very dissatisfied.

I got my contacts right away which was nice, but when it came to my sunglasses it was a different story. I wasnt told there was a delay in the sunglasses until I reached out two weeks after I placed the order. Then I received an email full of grammatical errors that made no sense. It would be great if your employees were proactive and not reactive to these types of situations. Setting the expectation and letting a customer know that theres a delay would have been helpful. Instead I had to take time out of my day to try and find out what was going on with my order.

I purchased two pairs of glasses through EZContacts and fell in love with only one pair. I had to return the second pair and EZcontacts made the return process very simple. It was a little old school that you had to print out a return form and fill it out to send back with the glasses but, if that was the only hangup (you also have to pay for return shipping), I would say I had an excellent experience. I would recommend them to my friends and family.

Side note: I wish online glasses companies would bring back try at home for free offers. (Like Warby Parker) Glasses.com used to offer it a few years ago and it made finding your perfect frames so easy and stress free.

I ordered some frames and lenses. It took well over a month to receive my order with no updates or explanation from the company. When I emailed customer service, I at first did not get a response. I then emailed a second time and finally got a response that the production department would be contacted. It still took a few weeks after that message for me to receive my product. The product is fine and just as I had expected; however, the communication lines were awful. I order my contacts through this company and havent had any trouble, so this was extremely disappointing.