EZContactsReviews 6,720

I waited forever! If this was the only thing I would be satisfied but I contacted them numerous times about my pair of glasses with horrible customer service. They did at the very first time when I had to change my prescription, but it went wrong from that, I had multiple live chats that went nowhere, I then asked if it was possible to have AR added, they lady on the chat, took my money, promised to contact me as whether or not this was possible because supposedly my glasses were in the lab, and if not my money was going to be refunded, but no one contacted me, so of course to track this person back was hell!, then this other people "could not se" the chat i had with this lady until the conversation got heated!,... this was an absolutely nightmare!... there is more to this story, I ended up contacting the BBB, I demanded a contact from this company, I got to where I needed to go, i finally got the glasses how I wanted after this contact happened in like 3 days top. I don't think this is my next move again to buy glasses, I got a pretty good deal, but this company need lots and i mean lots of customer service training!

I ordered my sunglasses more than a month in advance. They were apparently out of stock but never said that she. I chose these due To them staying in stock and would arrive before vacation. They then shipped 4 days before I left and transferred them to the wrong address... which I still do not have! The address they sent them to did not have them. They were supposed to have them shipped again but I am not home to confirm they did, nor did I get anything saying they shipped. Poor communication and poor customer service

I ordered a pair of glasses on January 19th, and on the 23rd of January they emailed me and said they were "backordered" until February 16th. They said after they received the frames it would take 5-7 days for them to ship them out to me. On February 21st I attempted an online chat on their website to get an update on my order, but it said no representatives were available. Suspicious... and yes it was during business hours. So, I emailed them instead to find out if my order would be shipping soon, since I hadn't heard any updates. I finally get a reply 2 days later and hear that the new backorder date is March 9th. If I don't get them in March, I'm canceling my order and getting a refund. After this experience, I will never order from them again, nor will I recommend them to anyone else.

This company is a joke. I order my glasses there and I paid 150 dollars. Not cheap at all. Then, 4 days later, they told me that they were backordered and that they were going to be available again in 3+ weeks. Tried to contact them by mail, never got an answer. Then I called the costumer service 5 times. The representatives are EXTREMELY rude, they don't care about their costumers, they don't listen, they talk back to you, and what is the worst: THEY DONT SOLVE YOUR PROBLEMS, EVER. I asked for expedite shipping whenever my glasses are available, which I think is the least they could do. They salid that it's not possible, and didn't even try to give me some solution, offer any kind of help. Horrible company, pathetic and I am spreading the word: AVOID THEM.

I ordered a pair of glasses online in mid December. At the time of purchase, the website indicated 10-15 business days for delivery. Little did I know that it would take 2 months for my glasses to arrive. I called repeatedly and I was told they work with a manufacturer in China who was causing the delay. OK. I get it. Then the glasses arrived from the manufacturer to their lab. I was then told there's a backlog at the lab and there might be further delay. I will say that the product itself is up to par, exactly like what I ordered. But due to their inability to set correct expectations, I give them a 2-star. If you're willing to wait that long for your glasses then go for it.