EZContactsReviews 6,720

Do not email them. Better yet call the customer service. Review the item you order. My color tint is not what I ordered. It took 2 weeks to get the order and since there are issues with it, I had to return it again and wait probably for 3 weeks coz they won't process the Replacement until you send the other one. I suggested to just send me the corrected lenses and I will just be the one installing it on the frame but it's still didn't happen. At this time of review I don't the replacement yet. Original order was Feb 6. Today is March 1.

Contacts were never received. Company couldn't provide tracking info and kept promising to check with their distributor but never once followed up. I have requested a refund multiple times and have been told my account will be escalated to a Supervisor. Still have not received a response or a refund. Every phone call and email I've sent seems to be to a contact out of the country

1st off the frames I ordered were not marked as backordered not until AFTER I ordered them was I informed that they were backorderd. Then weeks and weeks went by with no communication of when I would even be getting these glasses so I had to contact customer service to find out. It took over a month and a half from original order to receive the glasses and they came in all crooked and not assembled correctly! The nosepads were put on totally incorrectly and the glasses were assembled like crap!

No items. No customer service. Imagine that.
There are no items available in stock. However, the customers are not notified of this before the purchase. I have waited weeks for my contact lenses. Customer service is probably the worst I have experienced, making me wait 50 minutes each time, just to hang up on me 4 times. Online chat doesn't work either. Also my last representative just straight up hung up on me saying they don't have the item in stock and it isn't their fault.

Summary: no item in stock, takes the money, can't get into touch with customer service

The product is exactly what I wanted and ordered at a great price the problem I'm very disappointed with is the turn around time stated on your website and the huge difference from the actual arrival of the item! It took over 3 weeks for my order to arrive to me when your website states 3-7 days.
That was the reason I picked you guys over the other sites I searched for. At the very least take that off your website so people aren't expecting something they are not going to get! No expectations no regret!
But I had expectations and I got alot of regret! So much so I may not do business with you again.

I dont know where to begin. I initially ordered glasses that said 5-7 day deliver, I was notified a day later that it will now be 7-10, an unconvinced but it was only 3 days more so I brushed it off. Two weeks passed and I request to have my issue escalated because I have received no extra communication. I called and they said they would get in contact with me after they speak with their lab. I called multiple times over the next two weeks with the same response. I asked to be escalated to their manager and they said they werent available. Only when I mentioned Id be willing to take legal action did theirs manager suddenly appear. The manager then said it will be ready in 24 hours, 72 hours later I call and they tell me that to call them back if it doesnt ship in the next week. Throughout this process Ive asked to cancel my order but each time they said we have to check with the lab. Then suddenly it shipped which was too late to get a full refund. Overall horrible service and people. I was a month and a half without glasses because of these people and their reps show lack of respect and unwilling to help.

I placed my order on January 19,2018 for a pair of prescription glasses. As of today, I still have not received my order. First, they did not have the frame I ordered so we had to wait until they received from their supplier. They it too more than two weeks to install the lenses. Eventually, they shipped the order out to my shipping address but I never received the order. After tracking the order and called customer service, I was told that the order has been returned for not being able to find the address. The address I gave was a business location where I work and we receive hundred of mails daily. I dont understand why the order was returned. I called customer service two days ago and was told that they will resend the order via UPS and I would receive an email with tracking number. As of today, 2-28-2018, I never received the email with tracking for the order promised to me two days ago. So, as of now, I dont know what is going on with my order and proactive communication from the seller has been minimal. Service is bad!