EZContactsReviews 6,720

I was shocked to see how much I could save by purchasing my yearly supply of daily contacts through EZContacts.com rather than through my eye doctors office - over $80! And that was with a $120 rebate from the manufacturer! So it was actually a $200 savings from the doctors original price - Wow! I also had a slight problem with an extra discount they offered when placing the order for my lenses. So I connected thru Live Chat & their customer service rep (Galvin Fein) was able to give me the discount. He was wonderful to work with & ordering is easy as long as you have your prescription or can provide your doctors phone number so EZContacts can obtain that info directly. Try them, you willl be pleased!

The website said two days for processing and then the shipping method you choose. After two weeks of not having my classes I contacted them. They said it there was a back up and it would be a month before they could ship them out. Never offered a discount or anything. Wouldnt have notified me unless I contacted them. Next time I need glasses Ill go somewhere else. Even if I have to pay twice as much. Not happy at all with my experience!

I will never buy frames from ezcontacts again. It took a MONTH to get my prescription frames and I was only notified that they were on a delay once through email where it said I would basically get them a week later than said but then weeks went buy and I received nothing in the mail or any email saying that they were still behind. I contacted them through their live chat on their site which took several tries to even get through to someone on it and once I did they told me there was a delay and I would get them in a week. Another week went buy and nothing and I contacted them again and they finally told me they would expedite my order and I still didnt get the frames for another 5 days. There was no sort of compensation or anything and it was a very negative experience. The only good thing is that I do really like the frames I bought which i also saw on other sites I just wish at the time I ordered them it was from one of those other sites and not ezcontacts.

I ordered a pair of prescription sunglasses and expected them to be shipped in a little over 3-5 business days as described on their website:

Orders placed before 2:00pm EST will be processed that same business day. When ordering prescription lenses with your Eyeglasses or Sunglasses, allow 3 - 5 business days for your custom lenses to be made by our optical lab. Note: Some items may take 1-2 days before it reaches our warehouse.

My order took more than double the time listed before they were shipped. I sent an email inquiry on their website around business day 9 as to why they hadn't shipped. I then called at business day 11 when I hadn't received a reply. The customer rep said that my order was about to be shipped and said that my processing time was normal. I asked why the website claimed 3-5 days and he couldn't answer the question. After my order had shipped I received an email reply to my email inquiry that gave me the shipping information. This was not much help considering I had emailed several days before.

I have no complaints about the quality or craftsmanship of my order only the misleading information posted on their website. If they claimed it would take 12 business days before a product would ship when I ordered then I would not have been disappointed. It was the fact that they deceive you into thinking you will get your order sooner than you actually will that frustrates me.