EZContactsReviews 6,720

So far great customer service, especially from Miles! Did receive defective pair of persols after a long wait that QC missed in a big way (severely warped)-- awaiting new pair and a satisfactory resolution with the returns process which could be tested (due to long waits and defect I may not get back into the country within 30-days they ask for returns due to extended biz trip... this will dictate my ultimate judgement of truly great customer service

If you want fast, this is not the place to go, but if you want an affordable price and don't mind waiting for a quality product that will not disappoint you, this is the place to go! Their customer service is very frank about the time it'll take. They tell you from the start, but you have to pay attention. It takes them 5-7 to ship the frame to lab, then the lab 5-7 days for lab to ship out finished product. That means it'll be a minimum of 2 weeks! That is a long time for some people, but not for me. Thanks, EZContacts!

I ordered contacts and I was told they would shop out in 1 to 2 business days with free shipping with the time frame of 5-7 days. It says that righ Im the website. So I ordered 2 boxes and 3 days later my order still said the prescription was being verified. I sent a photo of the valid prescription the same day I ordered so I chatted with a rep and I was told that my prescription was verified and he would personally have the contacts shipped that day.

I log on to the account that night to see if it had been shipped, and it said fully shipped, but no tracking number. I went to the chat a day or two later to ask why the tracking still wasnt up there, and I was told the order was shipped but Id have to wait until the end of the day to get the tracking #. Waited with no number so I went to chat again and was told to wait again. I just got the tracking and it it says they should be here on the 13th.

I was told multiple times that they had already shopped, when clearly they hadnt. The chat reps make things up and Ive emailed multiple times with no response back.

Please save time and dont order here! I want to cancel the he order but its too late so I may just return them if they ever come.

I decided to order from 1800 contacts last night because I need them before the 13th and theyre scheduled to arrive tomorrow. Shouldve just went with them in the beginning and they price matched ez contacts price plus gave me a 2% discount on top with free next day shipping! 1800 contacts is a much better choice!

When I initially bought a set of prescription sports-glasses from EZContacts, I was pleased with the price and the promised delivery-period (3 to 5 business days after order). While I ordered the glasses on January 23d, I did not receive them until February 23d. Between the 5th business day after my order and until February 20th, I repeatedly phoned and e-mailed EZContacts Customer Service to learn why my order continued to show as "processing" on the EZC website. Several customer service reps offered to contact the lab to learn status and promised to e-mail me what they learned; none did. I only learned the reason for the delay on February 20th. So... EZContacts failed, despite my efforts, to inform me about the unexplained delay and caused me much frustration. I will not recommend the company to others and will not buy from them again.

I ordered a pair of eyeglasses at the beginning of February. I never received any notification stating the back office was delayed and when I reached out to them at the end of February they told me they couldnt rush order it and they would give me a 5% credit back to my card (which they never did). The agent did not seem to care that I had to wait dang near a month for my eyeglasses even after I expressed my daily use for the glasses. I wont be ordering from them again!