EZContactsReviews 6,720

I found frames in my local eye doctors office that I loved, but they were $145. I hopped online to see if I could find anywhere cheaper and EZContacts had them for $60! Ive never ordered prescription glasses from anywhere besides my doctor and EZContacts made it so easy. I was a little skeptical, but they have a great return and exchange policy so I took the chance and am so happy I did. My glasses are perfect and the correct prescription! Most complaints I see are about how slow EZContacts are, but honestly they take a little less than two full weeks and to me it is worth it to get cheaper prices. Hope this helps!

I specifically contacted customer service before placing my order to ensure my item was in stock. I was told it was so I went ahead and placed the order. It took over three weeks from ordering to receive my glasses. I think this is completely ridiculous since I was told even on the long end production in the lab would be 5 days max. Although when the product finally arrived it was as described I will never order from this site again.

My advice to the company would be dont promise something you cant deliver. My glasses said they would be shipped in 5-7 days, they were shipped 1 month after I ordered! Thankfully I was in no rush and when the glasses arrived they were perfect! I am obsessed with the quality and the look, definitely worth the wait. The customer service was also great! I called twice and both times the reps were helpful and polite. I would definitely order again.

I received my order 10 days ago and wore it few time to get used to it but for some reason I wasn't able to get adjusted, something seemed wrong. I took the glasses back to my opt office ( where I got my Rx from) to check if the Rx is correct, they informed me after checking the glasses that the Rx is correct but the lenses was crazed due to over heat which can cause problem seeing clearly through it. I contacted customer service, waitng to hear back from them

I have made multiple successful purchases from EZContacts in the past, but this experience was terrible and I will never make a purchase from this site again. There was no communication -- I waited three weeks for my daughter's glasses and heard absolutely nothing on the status of my order. I sent the company an email, waited five days, heard nothing, then phoned the company. Customer service told me (in mid-February) that they were still backed up from the Holidays (December). Really? I did get a call from a very nice and helpful woman in customer service following. She really did try to help, but the glasses were still further delayed. When my daughter did receive the glasses -- 8 weeks after purchase -- they were absolutely HUGE (looked like clown glasses) and the frames were bent/damaged. I again phoned customer service. They said they had NO RECORD of my ever calling there! The rep then proceeded to tell me that some frames run particularly large, but that they DO NOT note this on their website. So there would be no way for the customer to determine if this is the case. So frustrating! I wasted 8 WEEKS waiting for glasses that needed to be returned. I ended up going to our local eyewear store, purchasing beautiful frames, and receiving the order 5 days later -- ALL FOR LESS THAN IT COST AT EZCONTACTS! Unbelievable!