EZContactsReviews 6,720

1st order: I somehow ordered the rx lenses and frames that actually arent available. 2 weeks for them to contact me back.

2. New/ Re-order frames and tell me to wait 2 mo's total.

3. Frames haven't showed in 3 mo's to "payment failure" on YOUR END.

**NOT AWARE NO EMAIL OR CALL TO LET ME $#*!ING KNOW IM $#*! OUT OF LUCK UNTIL I CHECK MY OWN

4. Finally you guys make the payment go thru. NOT MY FAULT.

5.3 mo's of waiting. Saved $20 and didn't get my first choice...

How should I feel?

I want to order more from y'all, but will you take my payment in the future?

I CANNOT believe how HORRIBLE the service is at EZ contacts. Initially I purchased a pair of glasses on the website and waited the estimated shipping time of 5-7 days as stated in my purchase confirmation. 2 weeks went by and NO GLASSES. I called for an update and they told me my glasses were not shipped bc they ran out. Later she told me they were actually discontinued. I NEVER got an email stating that the glasses would not be shipping. If they are discontinued, why were they available for purchase? Also out of curiosity I checked the website and the glasses were still on the website available for sale! I was furious. Had they at least emailed me that there was an error, I would be able to get glasses elsewhere. They offered me 15%off my next purchase to which I responded - you are already offering 15% off on the website store wide! Ridiculous. She gave me a credit and instead I purchased two pairs of sunglasses for gifts and I COULDNT BELIEVE THAT THE SAME ISSUE OCCURED AGAIN! 2 weeks later and I had only received one pair, called about the 2nd pair and it was discontinued as well! No email or notification about this. Fool me twice, shame on me I guess! NEVER shopping here again

I placed my order and over a week later didn't see much of a change In the processing. After contacting customer service 3 times and waiting several more days I finally get a response that my order was taking longer than expected and would be shipped out in the next 5 days after that. Nearly a month later I received my order and the last email I got from customer service was one saying it was ready to be shipped out and the tracking number was put online. It's taken me a bit of adjusting to the new glasses. I ordered from you guys based on a recommendation from friends who got their order within a week. I won't be ordering from you guys next time, I will be ordering from glasses.com which are the same price and zenni who are much cheaper. It was an overpriced, and long wait time for mediocre service

Purchased an ophthalmic pair w/ a Michael Kors frame that I simply couldnt pass up! Great clear lenses that were digitally surfaced in Crizal Easy. It truly does reduce the amount of offensive glare I constantly encounter during nighttime driving, and the lenses are very easy to clean and maintain. My only concern is the PD I applied, which is off by a little over 3mm; however, since my Rx isnt too strong, Ive managed to adapt just fine. Thinking of fixing that bit, but will give it a few more days till I decide whether I should send the glasses back to be corrected. When I called CS over the matter, the rep was very pleasant and wanted to ensure I would be satisfied in the end. Ultimately, Im grateful and happy w/ the service.

I am impressed with how quickly things get done at EZcontacts.com. I had difficulty sending my eye prescription by email. A customer service rep named Rex responded to my inquiry about whether it was received or not. Once I successfully sent it, he even confirmed receipt of it with a responding email. I'm very happy it was resolved so quickly and how Rex maintained communication until the issue was completely resolved. I wish more reps I come into contact with were as professional and competent as him. Thanks for a great first impression of your company. I'm definitely going to return for future orders, largely because Rex was awesome (and the prices are sweet as well)...

This is my first time using ezcontacts.com and it is not what I expected.
All the communication other than the first one was lacking.
I was not notified when my frame will come in, the progress, or the eta of arrival of my glasses.

Don't get me wrong once I did receive my order it was great! I just wish it didn't take a month to get it. That being said the customer service person who did help me was great! She upgraded my shipping so I would get it a little sooner. If it wasn't for that I don't know how much long it would of taken.

I have purchased two pairs of glasses from Ezcontacts and they are now my go-to place for eyewear. The selection is pretty bountiful, though I wish they had a few more like Oliver Peoples.

Having purchased both non and prescription glasses with transitional lens I found the glasses to work well prescription wise and they look darn good as well.

If you're worried about ordering glasses online you've found the right place. Upload your prescription with any special notes and your PD and you'll get glasses that you'll love at a really good price.

The last glasses I ordered with prescription and transitional lens cost less than if I had purchased them just as sunglasses in a high-end shop.