EZContactsReviews 6,720

Over a month ago since I placed my order and I still haven't received my glasses. I needed to update my Rx and although they said they updated it before sending my glasses, it still isn't updated in my profile. After several weeks and paying extra for expedited shipping I still hadn't received a shipping confirmation. When I called, they said they would be shipped out that day, but the glasses never arrived. After going through the full process of a missing package investigation with UPS, I went back to ezcontacts to find out what to do next. They told me to follow up the next day which I did only to wait on hold and then be disconnected twice. I sent an email as well but still haven't received a reply.
So here I am still having paid for a pair of glasses only to not have them in hand and not able to speak with anyone about my order. And Rx lenses to get me by in the meantime. No lenses, out $180 and nothing. Just terrible.

Ordered contacts for my wife and the first order came through without problem. Reordered a new supply on Apr 11 and am still waiting for the order to arrive. Their website gives conflicting info as to whether or not the order has been shipped. I called customer service and after waiting for about 15 minutes someone from Asia came on the line, gave me a bunch of scripted responses and was no help. He couldn't tell me if the lenses had been shipped or not but promised to personally advise me by 6PM on that day. Of course he never called or sent an email or text. Tried to call again today and after waiting on hold for about 20 minutes the recorded message advised the person I was calling was not available and hung up on me. Called back and was advised the office closes at 5PM. The message does not say which time zone. While I was on hold tried to set up an online chat but that also did not work. Beginning to wonder if they are still in business. They sent an email advising the lenses had been shipped via UPS but when I entered the tracking number they provided into the UPS website it said they have no info on the tracking number. Wondering if this has become a big scam. Beware they are either incompetent, fraudulent or both.

I was in a rush to get glasses and found the ones I wanted on this site. I ordered it and it said it was available in the color, size and type of lenses I wanted. Few days pass and no email with tracking number, so I call customer service and find out they dont have the glasses I ordered in stock. So they had to find them from a supplier in Italy and have it sent. They tell me it will be express shipped within 5 days... so of course I wait. A week passes and still no tracking number so I call them back. They tell me it still hasnt arrived but they will email me with the tracking number once they send it. Few days later I get a call from the lens department and they tell me the XtremeTransition lenses I ordered, which was available online and was an upgrade, wasnt available and not an option anymore. So I had to get the regular transition lenses instead. BTW they didnt reimburse me for the downgrade. Even after this it took about another 7 days for my glasses to arrive. So I got my glasses, which I was supposed to get in 5-7 days more than a half a month later.