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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
572
value
357
shipping
361
returns
197
quality
290
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Florida
1 review
9 helpful votes
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Fakes
May 3, 2018

These arent authentic Coach frames, the arms dont close properly. The lenses seem okay but buyer beware.

Date of experience: April 30, 2018
New York
1 review
0 helpful votes
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Great deal
May 3, 2018

I read all reviews before my purchase and I saw all delay reviews. So, I called and asked why. I was explained that if they have to order overseas it takes time. I asked to check on my glasses. They told me that they have them in stock and I got them delivered on time with prescription.
I would suggest to call them before you place your order.

Date of experience: April 30, 2018
New Jersey
1 review
2 helpful votes
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I ordered Bebe distance glasses & Polarized sunglasses- COULDN'T BE HAPPIER. They got the prescription perfect & I know for a fact that I would have paid triple the price at one of the "chain stores" for the same frame because I priced them. I found customer service VERY helpful & pleasant. I have recommended many of my friends.

Date of experience: April 30, 2018
New York
1 review
0 helpful votes
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Excellent!
May 2, 2018

Great experience, would definitely recommend. The only thing that would have been beneficial would have been would have been better communication in terms of delivery time.

Date of experience: April 30, 2018
Minnesota
1 review
2 helpful votes
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Expect to wait
May 2, 2018

I am happy with the glasses I purchased and the price was comparable to similar online retail shops. However, the wait time is very long and no information is provided by the company. After a month of waiting, I sent an e-mail inquiry and received no response. I then called (this is where I should have started) was after a long time on hold was told that the frames were being ordered in and would be a few more days. This turned into another two weeks. So, my experiences were I got decent glasses for less than if I went to a brick and mortar retail shops but it took 6 - 7 weeks. From other reviews, this seems to be common.

Date of experience: April 30, 2018
Maine
1 review
5 helpful votes
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Reasonable
May 2, 2018

Overall great deal price wise for the quality! One of my lenses had a 1-2mm scratch already on it when the package came in. The lenses also have glare on the edges depending on the lighting. Different than my previous lenses. I guess Ill have to get the best lenses they have vs. the standard anti reflective and impact resistant? The cleaner that I recieved in my package doesnt clean very well. Almost smudges it more? The frames also came with one screw stripped, so I have to keep tightening it.

Date of experience: April 30, 2018
New York
1 review
4 helpful votes
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They lure you in with their low prices, but what you don't know is that you will end up waiting nearly 2months to receive your order. They will give you every form of excuse on why it tool them so long for your order to arrive but will not notify you in any form or way. When they realize that they are in the wrong and do not want to compensate you in any way they will tell you that your item is on back order... and to wait for your order or cancel. Do yourself a favor don't waste your time.

Date of experience: April 30, 2018
Hawaii
1 review
4 helpful votes
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Overall good experience
May 2, 2018

Easy ordering process. Received in a timely manner Glasses look great as expected. Only regret is that maybe I should have tried them on prior to purchase. I may have chosen a smaller frame. But not a reflection on EZ Contacts, they are cute nonetheless.

Date of experience: April 30, 2018
California
1 review
0 helpful votes
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The worst...
April 30, 2018

This is the worst internet order I've had in years, got too used to companies like Amazon that have it together I guess. Their site states that if there are any delays, they'll let you know within a couple days. NOPE. My contacts order still hadn't shipped after TEN DAYS, with NO indication that it wasn't in stock when I ordered, and the restock shipment didn't have a firm arrival date. Since I was going out of town, I cancelled even after that wait time to spend an extra $5 at opticontacts where I should have stuck with in the first place.

Date of experience: April 30, 2018
Pennsylvania
1 review
3 helpful votes
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Waste of time and money.
May 2, 2018

I ordered glasses for my son to replace pair he lost. Found the exact pair that he lost and thought this was great, we knew he would like them when they came. Waited two weeks, and when we opened the shipping box they were completely bent and crooked on his face. I returned them, ordered a replacement, and second pair also came bent, with right lense popped out of the frame. I'm returning second pair and will not be trying for a third time.

Date of experience: April 29, 2018
South Carolina
1 review
2 helpful votes
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Not a great experience :(
May 1, 2018

Shipping was longer than stated on their website and it wasn't due to a backorder. Only after I called and inquired was my item shipped. The glasses are also bent. I am going to take them to an optician and hopefully they can be straightened. Would not order from them again.

Date of experience: April 29, 2018
Texas
1 review
2 helpful votes
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Satisfied
May 1, 2018

I really enjoy my new glasses, they were everything I was expecting, except for the minor detail on the lenses. My lenses appear to have small dots on them which cause my lenses to be a bit blurry.

Date of experience: April 29, 2018
Connecticut
1 review
2 helpful votes
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It's a great site to purchases glasses though it might take few week for it to ship (for certain item) i got mine within 2 week. Yes, for glasses it could take that long. Their customer services are very helpful and quick response to my email. Would purchase more from them in the future when my glasses give way. Recommended.

Date of experience: April 29, 2018
California
1 review
5 helpful votes
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Purchase
May 1, 2018

My overall experience with ez contacts was amazing. I love my new eyeglasses mk8007 and sunglasses mk1010! Will be purchasing again! Thank you so much.

Date of experience: April 29, 2018
New York
1 review
4 helpful votes
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Great prices on great frames
May 1, 2018

Great experience. Easy to navigate site. Great selection of frames at great prices and fast shipping. Will order again.

Date of experience: April 29, 2018
California
1 review
1 helpful vote
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It took nearly a month for my order to be completed. Upon receipt I determined the Transitions tinting was not included in the lenses. Calling customer service put me on hold for 30 minutes, twice. My email to customer service got answered after a week delay. Its been a week since I returned my glasses for replacement. I guess I can expect them in another two weeks. The price was great, but customer service, well not so much.

Date of experience: April 29, 2018
Arizona
1 review
1 helpful vote
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Rush shipping not worth it
April 30, 2018

It still has to go through a few steps before it is made so paying for rush shipping didn't really make it worth it. Be patient and you will get great results.

Date of experience: April 28, 2018
North Carolina
1 review
3 helpful votes
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Took nearly 2 months to receive
April 30, 2018

I was told my order would be shipped in 5-7 business days and purchased expedited shipping; however, it took nearly 2 months to arrive. I never received any emails notifying me of these delays and I called customer service multiple times and every time they assured me my package would arrive within 5 days of my call and it never did.

Date of experience: April 28, 2018
New Jersey
1 review
1 helpful vote
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FABULOUS SERVICE!
April 30, 2018

I was a bit apprehensive about ordering glasses online, however this experience was AMAZING! Customer service was pleasant and efficient when I needed to make a correction on my initial order. Glasses were extremely reasonable, I paid less than half price of what they sold for in the optical stores! Most amazing was the timeliness of receiving them! I received my glasses quicker than members of my family who bought from the local optical store! Highly recommend EZContacts!

Date of experience: April 28, 2018
North Carolina
1 review
1 helpful vote
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Amazing prices. Found the same glasses from the eye doctor for $220.00 and got them here. For $80.00. The only downside was 2 days after my order I received an email that said item was on backorder and it took almost a month to receive my glasses. But for the price, it was definitely worth the wait!

Date of experience: April 27, 2018