EZContactsReviews 6,720

Ordered on April 22nd. Contacted them via chat April 26 (after sending multiple messages with no response) to find out when contacts would ship. Was told they were shipping that day with expedited shipping. Order status didn't change, so I called April 30, and was told that my order would ship that day... I said I would call back to cancel the next day if they still had not shipped. Order status changed to show shipped, but May 7 tracking still shows they have not been picked up. Trying to find out what is going on... Waited in chat queue for my turn, then got the leave a message form instead of a chat rep. Been on hold 20 minutes, I am number 95 in line! Also back as number 13 in queue for chat rep. So unless you want them to charge your card immediately, then have your order go to nothingness, DON'T order from them!

Ordered contacts in Jan, got the correct ones. April I order again. This time I received a - instead of a + power. Called them and had to send pics of my boxes one of which I had already opened. I was asked to ship the remaining unopened box back. But they would not ship the correct ones until they seen I had shipped the other box back. This was last week. I still have no contacts and now they say after they were supposed to be shipping that there is a delay on all proclear contacts. Really... They apparently done care about keeping customer's. Best thing I was offered was next day shipping which is out the window now since there is this apparent hold on all proclear contacts. I just want my contacts and I promise you won't hear from me again.

When you speak with their call center, they will say that the product is available to ship right away, but they are LYING! Over two weeks waiting and order is not even processed. What a joke.

And while waiting?
No email contact, no call, nothing.

I placed an order on April 23,2018 for a pair of glasses. I received an order confirmation but never received a shipping notice. I emailed the company to check the status of my order and received no response. I called and was informed that the warehouse did not have my item in stock. Probably a nice little piece of information to pass along. Anyway, during that call, I was told they would check with their supplier to get an estimate of when the item would be restocked and they would be back in touch within a day or two. Again, I received no follow up. I called again and was told that it would be another 2-4 weeks before they had the item in stock. Ironically, I also received an email stating that they were sorry for not responding to my email sooner but they saw in their system that someone had already spoken to me. So, in short, if you don't NEED what you're ordering and can wait an undetermined amount of time, the price is good, that is assuming the item would eventually come. Me, however, would like to see before then so I will be cancelling this order and will not ever order from this company again.

This is the absolute worst company I have ever dealt with. I remember when the place I had my eyes checked said it would be $350 for a pair of glasses. I laughed about it knowing I could find it cheaper online. Looking back I should have spent the extra money.

Every single thing they have failed on. Their customer service is absolutely horrible. They screwed up one of my orders and it has taken over a month for them to correct the problem. Every time you call they tell you someone will get back with you either by phone or email and NOT ONE SINGLE TIME has anyone ever done so. You ask to speak to a supervisor and they cant do it. You ask to be compensated for your hassle and they have to "submit it to the back office". Nothing gets accomplished and they are set up to not be able give you answers on anything. The whole process is made to make it a hassle for a customer should something go wrong.

I have never in my life been so frustrated with a business as I am right now. I am not the type to leave bad reviews but heed my warning: STAY AWAY FROM THIS DUMPSTER FIRE OF A COMPANY!

Placed the order on 04/23/2018 for contact lenses. Almost 2 weeks are over. They did not even shipped the item. Such a bad service. I called them 5 times and emailed them several times. Received irresponsible response. I am going to order it from another company now. This company should not be in business. Please avoid this company.

The value was good but the wait time was a little longer than expected to actually receive my glasses after ordering. Initially when I ordered it was showing would take 4-5 days to ship. It actually took closer to three weeks. At one point I called customer service and they were quick and helpful but when I tried online customer service it was a different story. The online response time from customer service took a while which is concerning (it took several days to get a response via email and I could never get someone via chat). Once I actually got my glasses, I was happy with the product though. I couldn't have gotten them for that price at my eye doctor's office so the value was good once I got them.