EZContactsReviews 6,720

Bought the glasses on the 04/10 received the item on 04/25. Extremely slow order process. Ordered the glasses with AR coating; only one of the glass has AR coating on!? If they miss on this very obvious specification, let alone the other specs. Send the lenses back on 04/27, received by company 04/31, now 05/10 and no refund yet... what a professional company?!*

This is the second time in a row I have ordered contact lenses, and then 9-10 days later when I've heard nothing and call "customer service" [I use that phrase very loosely], they tell me they don't have them in stock, and will request a "drop shipment" from their supplier and will provide me a tracking number within 24-72 hours. Seriously, it's like they're reading from a script - that's all they'll say, over and over. Can't tell me why it took my phone call for them to realize they didn't have the lenses in stock, can't give me any time estimate at all as to when I'll receive the lenses - but of course the charge for the lenses hit my credit card the same day I ordered them. I reiterate - UNLESS YOU ARE LOOKING FOR A HORRIBLE CUSTOMER EXPERIENCE WHERE ABSOLUTELY NONE OF THEIR PROMISES AND YOUR EXPECTATIONS ARE MET, PLEASE DO NOT ORDER FROM THESE PEOPLE - SAVE YOURSELF THE FRUSTRATION AND ORDER FROM SOMEONE ELSE - YOUR LOCAL OPTOMETRIST, COSTCO, ANYBODY - JUST NOT THEM.

I ordered one pair of designer perscription glasses that were in stock in the first part of February. Supposedly in less than a week I was to have my glasses. Called in March, was told glasses now out of stock but they will let me know when they are back. I said that was strange since you can not order items out of stock, and my order was processed and money paid. Called later and was told I was next to have my glasses shipped. When I asked why mine were not in the first shipment, I was not given a satisfactory answer. Then in March I was told it would take about 30 more days and I won't get my glasses til the end of April. I ordered them in February and Ez contacts advertises next day glasses. Well I waited almost 3 months, unable to see for mine. As compensation I was given $13.00 refund. My glasses were about 250.

Ordered contacts two weeks ago. Never received them. Was told they were out of stock, gonna ship direct from warehouse, would take 24-48 hrs. Almost a week later I tried to call to follow up (7 times I tried) and couldn't get through - kept getting disconnected. No answer to my email yet. Finally got through today and asked for a refund after being told the same thing about the warehouse and waiting 24-48 hours. Very disappointed, would never recommend or order from again. This was time sensitive - leaving country in couple of weeks and have no contact lenses. And I can only hope the refund is speedy.

Worst experience I have ever had with an online order! Ordered a year's supply of contact lenses on 4/25. Did not hear a word from the company for two weeks. Finally tried to contact them via phone, email and online chat. After more attempts than I care to admit, I finally got a live human on the phone who told me my contacts were on backorder and they would have them shipped directly from the manufacturer the following day. From reading the other reviews, it seems that this is their go-to excuse! Well, that day came and went without any word from them and no promised tracking number. So, I tried calling, emailing and online chat again but got no response whatsoever! On 5/8, I filed a formal complaint with the BBB and with my credit card company. Not 12 hours after doing that, I received a tracking number, a personal phone call AND responses to all of my emails! On Friday, 5/11, I finally got my contacts. I will NEVER order from this company again. This was the most miserable customer service experience! The extra savings is NOT worth the headache you will endure!

I ordered my contacts and 8 days later I contacted them that I had no tracking. Customer service called the manufacturer and ensured me I would have tracking in 24-48 hours. 3 days later, still no tracking. So I'm pissed.

I called them again and told them I'm literally on my last pair of contacts and I need my contacts asap. The last customer service rep said she would call her other manufacturer and get it situated and send me an email. 4 hours later NO EMAIL and the store is closed. What. The. Hell. Literally HELL is what its been dealing with this company. EZ CONTACTS NOT SO EZ THOUGH. I'm done with ez contacts. Will ask for a cancelation.

This place is a scam! They took my money, too. I have been given the run around for a week now. Ordered on 4/30, was told 2 different stories by "customer service". Friday, I was told it would ship yesterday (5/7). Needless to say, it didn't. When you call the 800 number, during office hours, it states that they are closed. I am beyond furious. Check out Google maps... their building is $#*!. I wish I had trusted my gut instinct and kept scrolling. Cheaper isn't always better... NOT A REPUTABLE COMPANY.