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EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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When ordered online the Item showed as in stock. Almost a month later I am told the frames arrived and would be shipped out. Bad way to do business could of got them in 10 days in town. The ONLY reason I ordered is because the website showed in stock!
Glasses arrived in perfect condition and shipping was fairly quick. Customer service was very helpful when I called to ask questions about my order.
EZcontacts offers incredible prices with great services, you can find all glasses brands at low rates. I recommend it
Don't hesitate to order your glasses from EZcontacts
I bought the same frames Id already had, and the glasses fit perfectly. It was easy to order and a good price. Im happy with my purchase from EZContacts!
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Very bad or lack of communication. After about 2 weeks, I got an email saying that the style was discontinued and that I needed to choose a different style. Then when I called to talk to an agent, they said, "no", the glasses were being made and woudl be shipped soon. After I got them, i cannot see out of them. My local optician said the progressives were set crooked. I contacted EZcontacts to get it fixed, but have not yet heard from them.
Took 20 days to receive the glasses. I was pretty worried I wouldn't get exactly what I ordered but thankfully, I did. And at a great price too.
I ordered a pair of prescription glasses online for the first time and I chose EZContacts due to their selection and price. The web site is easy to navigate and to place an order.
I received my order some 3 weeks after ordering. The product is exactly as I ordered, good quality frame and the lenses. The product is great, but the processing, handling and shipping is somewhat slow. The web site said it would take 5-7 days when I selected the frame I wanted. However, after waiting 1.5-2 weeks for shipping, I contacted them and was told that the frame was backordered and that they were waiting for it to come in. I was never informed of that. The staff offered an upgrade in shipping as a courtesy, which I appreciated, but still, this sort of thing should not happen (the web site was not up to date?) and better communicated.
In addition to that, it's not immediately obvious from the web site how much the total time will be before shipping. I realize you have to send the frame to the lab so the prescription can be filled in, but the web site seems to highlight only the time to get the frame.
On the other hand, the staff was always very nice to deal with, both on the phone and over the online chat, always courteous and professional.
I placed a second order, so let's see if that goes any better.
My first time purchase of prescription eyeglasses online and it was great. I got the frames Id tried before in person and I had the pupil distance in my rx, so I was confident about the order. EZcontacts processed it fairly quickly. The glasses arrived in perfect condition, no scratches on the frame from installing lenses, the lenses are smoothly cut on the edges, neat job.
Great selection, great prices, good lead time. Why do I need 100 characters for this review. I dont even want to be bothered doing a review then you set character amount. Get outta here
Wonderful service and a great pair of glasses for my daughter. We had purchased an identical set from the eye doctor which cost four times as much. The glasses we bought from EZcontacts are better quality and my daughter says they are much clearer than her old pair. We will be ordering another pair soon.
It took me 3 months to receive my glasses. They expedited the shipping, but only gave me me 10% off my next order.
I understand the frames were back ordered, but 10% off my next order is not OK compensation!
Ordered my contacts June 6th and have called 3 times to hear them promise they will be there any day now. Called again today and they haven't even shipped! No email or anything to tell me of a delay. I would give 0 stars If I could. Don't recommend ordering anything from here
I undertook an arduous price-comparison with several suppliers for purchase of glasses; had a specific Persol model in mind, with particular options for hi-index astigmatic lenses. EZ Contacts' interface was easiest to customize add-ons and specify quality levels instead of promotional package bundles. Pricing is pretty bargain basement to begin with, so don't expect big promotional sales of 40-50% like the competition (best I managed was a Memorial Day sale of 10%). In the end, price was only slightly higher than the lowest competitor, but got a better variety of options that worked better for me (particularly the anti-glare coatings and Transitions tint color.) Glasses arrived within about 10 calendar days from my order, and were pristine and unblemished, requiring only minor hot-water bending for best fit.
Love the frames... although my order took a while to get to me due to manufacturer back oreder but once they were recived the turn over was super quick. Highly satisfied! I will definitely use EZ contacts again in the future for all my eyewear needs!
Glasses fit like I had a store put it together for me, I would definitely recommend to give them a chance.
I ordered a pair of eyeglasses and the lens was slightly yellow, completely fuzzy, unusable. The return process is very complicated also. I would never order from this site again.
Received glasses, lens had a gap with frame. Offered a return. We needed the glasses and did not want a refund
I paid for overnight shipping on glasses that supposedly would be available 2-3 Days. I took my 3 WEEKS to get my glasses! NEVER again.
Everything worked well---order completed as expected with the correct prescription. Shipping was quick.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

