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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Nebraska
1 review
1 helpful vote
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When ordered online the Item showed as in stock. Almost a month later I am told the frames arrived and would be shipped out. Bad way to do business could of got them in 10 days in town. The ONLY reason I ordered is because the website showed in stock!

Date of experience: June 20, 2018
Illinois
1 review
1 helpful vote
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Great!
June 22, 2018

Glasses arrived in perfect condition and shipping was fairly quick. Customer service was very helpful when I called to ask questions about my order.

Date of experience: June 19, 2018
California
1 review
1 helpful vote
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Great glasses and great prices
June 21, 2018

EZcontacts offers incredible prices with great services, you can find all glasses brands at low rates. I recommend it
Don't hesitate to order your glasses from EZcontacts

Date of experience: June 19, 2018
Kansas
1 review
1 helpful vote
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Great!
June 21, 2018

I bought the same frames Id already had, and the glasses fit perfectly. It was easy to order and a good price. Im happy with my purchase from EZContacts!

Date of experience: June 19, 2018
Texas
1 review
1 helpful vote
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:)
June 21, 2018

:): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): ) :): )

Date of experience: June 19, 2018
Arizona
1 review
1 helpful vote
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Poor communication
June 21, 2018

Very bad or lack of communication. After about 2 weeks, I got an email saying that the style was discontinued and that I needed to choose a different style. Then when I called to talk to an agent, they said, "no", the glasses were being made and woudl be shipped soon. After I got them, i cannot see out of them. My local optician said the progressives were set crooked. I contacted EZcontacts to get it fixed, but have not yet heard from them.

Date of experience: June 19, 2018
California
1 review
1 helpful vote
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Was worried at first but...
June 21, 2018

Took 20 days to receive the glasses. I was pretty worried I wouldn't get exactly what I ordered but thankfully, I did. And at a great price too.

Date of experience: June 19, 2018
Washington
1 review
1 helpful vote
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I ordered a pair of prescription glasses online for the first time and I chose EZContacts due to their selection and price. The web site is easy to navigate and to place an order.

I received my order some 3 weeks after ordering. The product is exactly as I ordered, good quality frame and the lenses. The product is great, but the processing, handling and shipping is somewhat slow. The web site said it would take 5-7 days when I selected the frame I wanted. However, after waiting 1.5-2 weeks for shipping, I contacted them and was told that the frame was backordered and that they were waiting for it to come in. I was never informed of that. The staff offered an upgrade in shipping as a courtesy, which I appreciated, but still, this sort of thing should not happen (the web site was not up to date?) and better communicated.

In addition to that, it's not immediately obvious from the web site how much the total time will be before shipping. I realize you have to send the frame to the lab so the prescription can be filled in, but the web site seems to highlight only the time to get the frame.

On the other hand, the staff was always very nice to deal with, both on the phone and over the online chat, always courteous and professional.

I placed a second order, so let's see if that goes any better.

Date of experience: June 19, 2018
California
1 review
1 helpful vote
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Great service and prices
June 21, 2018

My first time purchase of prescription eyeglasses online and it was great. I got the frames Id tried before in person and I had the pupil distance in my rx, so I was confident about the order. EZcontacts processed it fairly quickly. The glasses arrived in perfect condition, no scratches on the frame from installing lenses, the lenses are smoothly cut on the edges, neat job.

Date of experience: June 19, 2018
New Jersey
1 review
1 helpful vote
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I plan on ordering again
June 21, 2018

Great selection, great prices, good lead time. Why do I need 100 characters for this review. I dont even want to be bothered doing a review then you set character amount. Get outta here

Date of experience: June 19, 2018
California
1 review
1 helpful vote
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Glasses
June 21, 2018

Wonderful service and a great pair of glasses for my daughter. We had purchased an identical set from the eye doctor which cost four times as much. The glasses we bought from EZcontacts are better quality and my daughter says they are much clearer than her old pair. We will be ordering another pair soon.

Date of experience: June 18, 2018
New Jersey
1 review
1 helpful vote
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3 months for aa 3-5 day order
June 21, 2018

It took me 3 months to receive my glasses. They expedited the shipping, but only gave me me 10% off my next order.

I understand the frames were back ordered, but 10% off my next order is not OK compensation!

Date of experience: June 18, 2018
Illinois
1 review
2 helpful votes
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HORRIBLE
June 20, 2018

Ordered my contacts June 6th and have called 3 times to hear them promise they will be there any day now. Called again today and they haven't even shipped! No email or anything to tell me of a delay. I would give 0 stars If I could. Don't recommend ordering anything from here

Date of experience: June 18, 2018
New York
1 review
2 helpful votes
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Happy pair of glasses
June 20, 2018

I undertook an arduous price-comparison with several suppliers for purchase of glasses; had a specific Persol model in mind, with particular options for hi-index astigmatic lenses. EZ Contacts' interface was easiest to customize add-ons and specify quality levels instead of promotional package bundles. Pricing is pretty bargain basement to begin with, so don't expect big promotional sales of 40-50% like the competition (best I managed was a Memorial Day sale of 10%). In the end, price was only slightly higher than the lowest competitor, but got a better variety of options that worked better for me (particularly the anti-glare coatings and Transitions tint color.) Glasses arrived within about 10 calendar days from my order, and were pristine and unblemished, requiring only minor hot-water bending for best fit.

Date of experience: June 18, 2018
Florida
1 review
1 helpful vote
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Soooo happy!
June 20, 2018

Love the frames... although my order took a while to get to me due to manufacturer back oreder but once they were recived the turn over was super quick. Highly satisfied! I will definitely use EZ contacts again in the future for all my eyewear needs!

Date of experience: June 18, 2018
Florida
2 reviews
1 helpful vote
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Perfect glasses
June 20, 2018

Glasses fit like I had a store put it together for me, I would definitely recommend to give them a chance.

Date of experience: June 18, 2018
Pennsylvania
1 review
0 helpful votes
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Terrible quality
June 20, 2018

I ordered a pair of eyeglasses and the lens was slightly yellow, completely fuzzy, unusable. The return process is very complicated also. I would never order from this site again.

Date of experience: June 18, 2018
Washington
1 review
1 helpful vote
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Poor lens fitting
June 20, 2018

Received glasses, lens had a gap with frame. Offered a return. We needed the glasses and did not want a refund

Date of experience: June 18, 2018
Germany
1 review
0 helpful votes
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Shipping Sucks!
June 19, 2018

I paid for overnight shipping on glasses that supposedly would be available 2-3 Days. I took my 3 WEEKS to get my glasses! NEVER again.

Date of experience: June 17, 2018
Oregon
1 review
2 helpful votes
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All's Well (That Ends Well)
June 19, 2018

Everything worked well---order completed as expected with the correct prescription. Shipping was quick.

Date of experience: June 17, 2018