EZContactsReviews 6,720

I HAVE PREVIOUSLY PURCHASED 3 PAIRS OF GLASSES OR SUNGLASSES FROM THIS SITE WITH NO PROBLEMS WHATSOEVER. MOST RECENTLY(6-6-18), I PURCHASED A PAIR OF GLASSES AND SUNGLASSES. THE GLASSES CAME 1-2 WEEKS AFTER PURCHASE. I AM STILL WAITING ON THE SUNGLASSES THAT I ORDERED ALONG WITH THE GLASSES. IT IS 10 WEEKS TODAY. ALL THEY KEEP TELLING ME IN OUR CORRESPONDENCE IS THEY WILL PRIORITIZE MY ORDER WHEN IT REACHES THE LAB AND UPGRADE MY SHIPPING. I HAVE BEEN ASKING FOR A REFUND THE PAST 3 EMAILS I HAVE SENT. I JUST KEEP GETTING THE SAME BS INSTEAD OF A REFUND. I HAVE BEEN A LOYAL CUSTOMER TO THIS COMPANY. THIS WILL BE THE LAST TIME. I BOUGHT THE SUNGLASSES FOR SUMMER... IF THEY WERE NOT IN STOCK IT SHOULD NOTE THAT!

EZ contacts kept my money for FOUR months before admitting that they could not fill the order.
After many calls and emails, they substituted the most similar item they had. I was told that they had "expedited" the shipping due to the inconvenience. BUT that shipping was delayed as well. No communication to tell me it was happening or why.
Though my glasses finally arrived, EZ contacts actually CHARGED ME for the price differential on the substituted frames.
Perhaps they are better with contacts than glasses, but I will NEVER use them again so I will not bother to find out.

I ordered Acuvue Oasys Hydraclear contacts and as a user of this exact brand for over half my life, I KNOW how these contacts react under all circumstances. The ones they sent me were NOT acuvue brand contacts. The packaging looked fine & normal, but the contacts lasted about 4 days (they are 2 week lenses) and they started drying up and hurting. I still had a pair of real acuvues (over a month old) and i compared the two; the ones from this website were significantly smaller and the numbers on them were worn off. I did not use either pair any more intensely so this leads me to believe they are selling counterfeit contacts lmao wow. Anyway, I didn't notice how long they took to ship, so I gave 2 stars.

I have previously ordered contact lenses from EZContacts with no problem. However, when I ordered glasses, I experienced a complete lack of communication unless I phoned to request an update on my order. I placed my order on July 25, and after checking the order status online and seeing that the glasses were still not shipped after two weeks, I phoned and found out that the frame took much longer to obtain from the Armani Exchange manufacturer than the 2-to-3-days estimate shown on the website. I was told that the glasses were now in the lab, and within the same week they should be ready for shipping to me. After another week had passed, I phoned again and found out that the lab experienced quality issues while installing the lenses, and now EZContacts would have to obtain another pair of frames from Armani Exchange. I asked for an additional discount due to this delay, and was promised an answer within one day. Two days later I had to phone again, and it was then that I decided to cancel the order. Each time I phoned there were notations in EZContact's computer system about the problems with my order, yet no one e-mailed or phoned to update me. I don't believe in giving business to a retailer that has poor service, even if the prices are low.

I most likely would still not have my order had I not lilterally DEMANDED they send my glasses immediately after I waited three weeks and was told they were "still being processed". I finally got them. Don't like the frames as much as I thought I would, but there is no way I'm going to deal with them to try and get my money back. I'll just cut my losses and go somewhere else in a couple months when my insurance will pay for new glasses again.

I ordered two pairs of glasses. One pair of sunglasses and one pair of glasses. The sunglasses delivered within one week, but I still have not received the regular pair of glasses. I also have not received any update about why there is such a delay with the glasses and when I email EZContacts, I just get radio silence.

With regards to the delivered pair, I wanted to return them. I emailed EZContacts to schedule a return, but I have not heard back yet.