EZContactsReviews 6,720

They were very difficult to reach by phone. Also didn't return my calls when I left a message. The delivery took a very long time to arrive and when I did, it was a major fiasco to return the glasses. They also charged 50% of the item to return it plus postage. The glasses were totally unsatisfactory is several ways. I will NEVER order from them again. Hideous customer service.

I waited two weeks for the frames to even make it to the factory to get put in the lab. Must be so busy they forgot about my order. I had to contact the company twice bec I was leaving out of town soon. Glasses arrived within a month of order. I am happy with them though and everything came with a cloth and spray to clean the glasses also with extra frames.

When I first ordered glasses it took 2 weeks to come then they were messed up so I send them back and now I'm waiting for new glasses and it's been over a month

The whole process was so easy and I just had to wait for the product to come in the mail. The glasses I ordered fit well because I had tried them on elsewhere and I really liked them.

Took over a month for anyone to contact me regarding my glasses. Once someone realized, then they were prompt. But overall, dissatisfied with the quality of the glasses themselves. Seem like cheap plastic and have had to have them readjusted twice due to them widening after moving bow, putting on my head when I don't need them, etc.

The frames are awesome, but one side of the glasses' arms is a little damaged. Not too bad but being that it took about a month to arrive I expected them to be perfect. Still great glasses.

Very bad experience. I ordered on Jul 20th and still haven't received the product. Followed up multiples times but no response

My glasses arrived with a scratch on the lens. I then had to provide photos to support my claim and get free shipping back to the distributor. I still have not received my refund. I am very disgruntled.

First time shopping with EZContacts. Live Chat with Galvin Fein was very nice and knowledge.
He helped and informed about my glasses status.

Took me a month to finally receive my order. Good thing, i had an old eyeglass to use while i waited. The price was the best but if you are in need of sth rt. Away, i would not recommend. But if you are looking for a deal and have no problem waiting then this is the destination.

I placed my order and they notified me a few days later that they had no longer the item and that it would be discontinued. They finally managed to get me the model I wanted, but this just delayed a lot the delivery, and I needed the glasses urgently. They should incorporate real time stock availability into the website, so you can decide if you prefer another model that will arrive more quickly.

Mark was extremely helpful and went out of the way to speed up my shipping as I was on a time crunch. Will definitely order from EZContact again!

Love my new frames and lenses got them and they fit perfectly have recommended sit to friends and family.

It took a over a month to receive my new classes. That's ridiculous. It took a over a month to receive my new classes. That's ridiculous.

I ordered my glasses on July 6th, they lost my order at DHL and had to reorder again. If I had not been so persistent in calling, they may not have even known. After calling 5 times, I finally got my next order rolling. I asked for 1/2 off another pair and expedited shipping. No luck on the half price and I did receive my eyeglasses August 3rd. I do love my glasses but am afraid to order from them again.

My order was delayed by almost two months without any prior notice and I had to actively follow up myself to know about the status of my order. I was without prescription glasses for a month because I was never told my order was delayed as they claim in their website that they do inform if that happens