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EZContacts Reviews Summary
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
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I bought this glasses for my daugter. Her face had change from ordinary to bright face.
They took about a week longer to arrive than expected but totaly worth it
I saved a lot of money by ordering the glasses I liked through this site and customer service was helpful and quick.
Easy to order and attach my Rx. Great customer service. Fast. Glasses are perfect! Highly recommend and will use again!
The price was great and the glasses also turned out great; however, shipping was very slow. I even paid extra for shipping to get the my glasses faster. It definitely would have been a better experience if I wasn't in a rush.
The sunglasses and glasses I originally purchased were fine, but when I had an issue with one of them, the customer service was slow and unhelpful.
The guarantee shipping was in a sense false advertising. At 6 days after my purchase I called in to see why I haven't received shipping info. It was then when I was informed that they did not have the frames and it would be several weeks.
As compensation they offered expedited shipping which ended up not being fast at all.
I was very unhappy and will not be purchasing from them again.
Really enjoyed my experience with EZ Contacts. I ordered a pair of glasses and I submitted something wrong about my Rx and they were quick to email me and check to see if what I entered was correct (it wasn't) I really appreciated that! I absolutely love my glasses, great quality and love that they came with two cleaning cloths, spray and a little screwdriver kit. Highly recommend ordering from them and I will be placing another order for cantacts when I run out.
I was satisfied with the quality of my purchase and was happy I got the prescription lenses for free.
I ordered them on a Sunday they arrived the following Saturday. They came in great condition with cleaning supplies, the case and authenticity certificate my prescription was exactly as I asked for it in so satisfied!
Everything has been false... the amount of time in the lab, shipping and no communication with the consumer when their is a problem.
Timely fashion. Arrived very well packaged and in excellent condition. Will definitely order from this site again
It's a on going battle for a refund or at lease my items which I never received beware these guys will take a long time to help
Took over two weeks i paid extra for faster shipping. Order was delayed cause the one I bought was out of stock and had to call to change my order they said they would refund my shipping which never happen. And sent 3 emails and the response I received answered none of my questions I ask. Would be hard for me to order again
There is false advertisement on site ordering my MK glasses. Took a long time from buy-receive period. Followed up by phone and email with little to no response and understanding.
Disappointment with customer service as well as pricing with frames and shipping.
Glasses came dirty with minor scratch on right lens, If I can give no star I would. Would contact for refund/exchange but not worth the trouble of working with Ezcontacts again.
A very cheap and flimsy pair of glasses. I expected more from Diesel. I will not purchase glasses online ever again.
Great company with quality glasses! Easy ordering, amazing styles and quick shipment. Will purchase again!
Beautiful coach glasses came in authentic case. Lens tinted perfectly to match original. Prices are unbeatable and customer service is amazing.
Nobody has gotten back to me yet about my disappointment with the lenses and what to do about resolving the issue. In addition, my other two sunglasses are on hold because i need to resolve the issues with the first two pair before I can receive the next two pair. Would not recommend to anyone because of this situation and no resolution.
I had no idea that EZContacts offered lenses and frames. They will be my first choice from now on. Excellent prices and quality.
EZ Contacts has horrible customer service. I tried to cancel my order via email and their chat service several times and my requests went completely ignored. When I "chatted" with their customer service department, I had to specifically ask my order to be cancelled numerous times before they acknowledged my request: one time they offered me expedited shipping (I declined the offer), the second time I was offered a discount (I declined again) and finally the third time I was acknowledged and was told my order would be cancelled and my card would be refunded. My card was never refunded and they still shipped me my order. This place is such a scam!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members