Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.
We monitor reviews for authenticity
Very slow to process and ship order of contact lenses. Arrived (finally) and was wrong. Tried to call, 50 callers ahead of me. So what does that suggest? Terrible quality/poor customer service.
My eyeglasses are beautiful, I got it very fast, the lenses very well done. I am very happy, I will buy another pair.
Jayne was very helpful in resolving my order problems. Thank you!
And best price I could find online!
Best expirence ever. Easy return and prices honored a+
I recommend ezcontacts to everyone brand name glasses for half price and legitimate products.
Amazing assistance was able to get the provided help needed and so much more. The lady who assisted me was able to meet my needs and help me with every issue i came across. Amazing company and amazing help! :)
Ordered prescription glasses with a 3-5 business day shipping on the 2nd of August. Promptly received an email just minutes after placing the order with a revised shipping estimate of 7-10 business days.
After several phone call follow ups through out the month of August with the agent unable to provide any accurate update, I finally received the glasses in the first week of September. My card however was charged a week after I placed the order.
The Giorgio Armani frame is fine but the lenses themselves seem to have a gray haze that just won't come off..
I looked at this frame at the Optometrist office and thought it was too expensive with the bifocal lens that I needed, so when I found EZContacts I priced it and found that I could purchase it for about half of the cost. I was skeptical but when I received them I couldn't be more pleased with the frame & lens! PERFECT!
I got the glasses I just wanted for a great price! It was super easy to shop and fast delivery. I would definitely come back and shop in the future.
Would have been 5 stars but frames were backordered even though I was told the frames were in stock prior to ordering.
Great price on Prada frames and verolux lenses.
Prescription in one lense was completely off. I will have to discard lenses and try another place to save frames.
My sons glasses fit perfectly and they arrived just as indicated. Not much else to say but I have to have100 characters in order to move on.
Found these frames in the mall for big bucks. EZ contacts had them w lenses for price in mall w/o lenses. Designer frames thank you EZ contacts. I will be a returning customer.
Somewhat pricey compared to all other online stores for glasses but good prices on name brand frames. Order took a few weeks to arrive so was a little long, but seems quality so far. Would give a 3.5 out of 5, since I cant rate that I rounded up, felt a 3 was too harsh, don't quite earn a 4 star though.
I was sent the wrong pair of frames. I reached out and I was emailed en exchange form. I had concerns for the exchange and tried emailing back the same day about a week ago but still haven't heard anything. Tried calling but the office is closed today so I re-sent the last email I sent.
I will be using this site in the future for sure. Super prices with unbelievable and unbeatable savings, quality, as well as price matching. Highly recommend!
I really like the way Ezcontacts sell and ship their items. But buyers must be aware of the shipping time written under the product they are going to order. It may take 2 days up to 2 weeks depending on the availability of the item.
I am so pleased with my new glasses! Honestly I never ordered glasses online before so I was quite concerned but... I love my new glasses!
This was my first time ordering glasses online so I was nervous. I bought a pair for my 4y/o son and it was easier than I expected it to be. I picked what I wanted, entered the info, paid, and got exactly that I was hoping for. Shipping was right on time and my son loves them.
10/10. I would definitely use this website again, in fact I have after my first order I was so satisfied I ordered another pair.
Answer: You will wait and wait and wait and maybe have them tell you they are coming and then wait and wait and wait. My advice... don't order from them. There are so many lens companies that are fast and have good follow-up... it isn't worth it!
Answer: They are not a trustworthy company. They have lied to me on numerous occasions about an order I placed.
Answer: None of their frames are authentic, but some people don't seem to care as they are still in business, sad really as companies like this should be shut down.
Answer: This company lies, they do not return phone calls or e-mails, they have the worst customer service of any company I have ever dealt with and I too wonder if they are a sham.
Answer: You won't get them the next business day. I ordered glasses 3 weeks ago. After 10 days I contacted them for update, they claimed that they are discontinued, no discount or anytghing offered. So I order something else, customer service great, claims glasses will be FedEx shipped next day. Still waiting... it's been 4 days, no update. If you need your glasses fast, order elsewhere.
Answer: So did u did you ever receive your order?
Answer: Dear Valued Customer: Thank you for contacting us! This particular pair is currently unavailable. Is there any other frame you'd be interested? Please advise so I can further assist. Sincerely, Sarah Customer Support
Answer: Dear Valued Customer: Whats your email address/complete name? Please advise so I can further assist. Sincerely, Sarah Customer Support

