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EZContacts

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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Colorado
1 review
0 helpful votes
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Fabulous customer service.
September 12, 2018

My glasses we're not available. Customer service contacted the manufacturer and were able to get the last pair. They then shipped the glasses to me in 5 days!
AWESOME!

Date of experience: September 10, 2018
Illinois
1 review
1 helpful vote
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Great
September 12, 2018

Great products and came fairly quickly/ I will be ordering again- easy to get a response when needed

Date of experience: September 10, 2018
Germany
1 review
1 helpful vote
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Awesome
September 12, 2018

Beautiful frames/lenses and paid less than half what the eyeglasses store was going to charge. Very happy with this transaction.

Date of experience: September 10, 2018
Texas
1 review
0 helpful votes
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Bad
September 12, 2018

Something wrong with the frame not fit it's, I don't recommend buying online glasses u need to try them first

Date of experience: September 9, 2018
Maryland
1 review
0 helpful votes
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You might as well purchase from your local eyeglass store. Ordered these glasses and it was two weeks before I heard anything. And that was only after I reached out to customer service twice to inquire. Would not recommend you purchase from EZ Contact.

Date of experience: September 9, 2018
Virginia
1 review
0 helpful votes
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Slow
September 11, 2018

Ordered a pair of glasses online from ezcontacts.com. It took over a month from when they charged my credit card to when the glasses arrived.

Date of experience: September 9, 2018
California
1 review
1 helpful vote
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They didn't send my glasses with a case
September 11, 2018

I purchased very expensive glasses called in and told them they were sent with no case. They took my info and said one would be sent right away and 2 weeks now still haven't got a case

Date of experience: September 9, 2018
Oklahoma
2 reviews
1 helpful vote
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Amazing company
September 11, 2018

I order my 1st pair of Oakley prescription glasses and they were about half the price if I would of gotten through a store or another website. Came in as mention which took longer then normal if you get regular shipping but there are flawless. Now I wear my glasses all the time since they are Oakley.

Date of experience: September 9, 2018
California
1 review
1 helpful vote
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Awesome experience
September 11, 2018

I ordered Versace prescription glasses and they are beautiful! Very happy with my order: they have a very nice case and also they come in time.

Date of experience: September 9, 2018
Maryland
1 review
1 helpful vote
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Defective frames
September 11, 2018

The frames that I received were defective. I returned them for a replacement and I am still waiting. Meanwhile my son has no glasses and there does not seem to be a way to expedite my replacement. I wish I had just done a return, got my money back and ordered from someone else. I wanted to give this a chance but there should be a better was to handle returns. Check with Zappos as an example of how excellent customer service insures customer loyalty.

Date of experience: September 9, 2018
California
3 reviews
1 helpful vote
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Fantastic
September 10, 2018

I got the glasses i saw at Lens Crafters and they wanted $500+ and EZ gave them to me for $48! The shipping speed was a bit slow but totally worth the wait. And they added lens cleaner w cloth.

Date of experience: September 8, 2018
California
1 review
0 helpful votes
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What a joke
September 10, 2018

After multiple issues and almost 12 weeks my glasses finally arrived and at this point I'm just to the point to complain any more about how bad the job was.

Date of experience: September 8, 2018
South Carolina
1 review
0 helpful votes
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Terrable
September 8, 2018

Ordered contacts in may may of 2018. They were sent to the wrong address. I am still trying to get my contacts sent to me or my money back. I cant get nothing done. But they took 119.99 from my account and will not resolve the problem, even after talking to a so called manager. They need to be prosecuted. What can we do about these scams.

Date of experience: September 7, 2018
Texas
1 review
1 helpful vote
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Discount Code help
September 9, 2018

After checkout I remembered a discount code I'd forgotten to enter for an additional 15% off. I got on the live CHAT and Angel took care of it very quickly. Great service!

Date of experience: September 7, 2018
California
1 review
1 helpful vote
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Terrible
September 9, 2018

Waste of my time and money. Wasting more time responding to this survey.
My order was incorrect twice. I had to pay for shipping just to get the wrong order.

Date of experience: September 7, 2018
Illinois
1 review
1 helpful vote
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Purchasing Glasses on-line
September 9, 2018

It was very easy to order my glasses on-line. I was kept informed of the status of my order. The only part that was difficult was measuring the distance between your pupils.

Date of experience: September 7, 2018
California
1 review
1 helpful vote
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Fresh eyes
September 9, 2018

Excellent. Easy to order, great service, unbelievable price for what I wanted. Moving forward I'm a customer for life.

Date of experience: September 7, 2018
Pennsylvania
1 review
1 helpful vote
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Great customer service!
September 9, 2018

Had to order from EZContacts because my order with Lens.com fell through. Lens.com failed to get my order to me on time and then when I went to re-order, they were out of the contacts I needed. Was able to order the same contacts from EZContacts with out issue, had to change it slightly and Jayne with customer service was very helpful in fixing the order.

Date of experience: September 7, 2018
North Carolina
1 review
1 helpful vote
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EXCELLENT
September 9, 2018

I got exactly what I asked for and with such a great price! I even got tools for the glasses and that was unexpected. Absolutely nothing wrong with the glasses either and was delivered quicker than expected

Date of experience: September 6, 2018
Missouri
2 reviews
1 helpful vote
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Kind of cheap
September 9, 2018

Glasses need adjustments and the lenses seem very cheap frames by Police seem like they would break easily not sure i made the right decision

Date of experience: September 6, 2018