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EZContacts

3.4

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EZContacts Reviews Summary

EZContacts has a rating of 3.4 stars from 6,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EZContacts most frequently mention great price, new glasses and live chat. EZContacts ranks 4th among Contact Lenses sites.

service
571
value
357
shipping
361
returns
197
quality
290
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California
2 reviews
1 helpful vote
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SUPER AWESOME
November 18, 2018

EZContacts is super great. It is by far the site that offers the cheapest branded contact lenses and glasses that I could find. Their services are great too. The shipping was fast and customer care was very prompt when I had questions.

Date of experience: November 18, 2018
Oklahoma
1 review
1 helpful vote
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Fast and accurate
November 19, 2018

My glasses arrived quickly and were just right. I especially liked that u could enter a different PD for each eye.

Date of experience: November 17, 2018
New York
1 review
1 helpful vote
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First order- great experience
November 19, 2018

First order at EZContacts. Relatively fast fulfillment. Very good price. Love my new glasses!

Date of experience: November 17, 2018
Oklahoma
1 review
1 helpful vote
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Returned for full refund
November 19, 2018

Wrong, delivery was very slow, took 2 weeks and when I got the 1 lens was wrong. I returned and did receive a full refund.

Date of experience: November 17, 2018
California
1 review
0 helpful votes
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Took forever... Cost way too much!
November 19, 2018

It took a couple of months to get my glasses! Ended up costing way more than if I had just ordered locally. Finally when I got them, the prescription wasn't right.

Date of experience: November 16, 2018
California
1 review
1 helpful vote
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Outstanding Service and Product
November 19, 2018

Received glasses very quickly and I very satisfied with customer service and product! Would definitely recommend this service to anyone- great online purchase!

Date of experience: November 16, 2018
Oklahoma
1 review
1 helpful vote
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Satisfied with glasses but not service
November 18, 2018

I rarely leave negative reviews and will try to keep this one more positive than negative. I am satisfied with the glasses/lenses themselves but the estimated ship time was incorrect even after paying for the next level of shipping it was twice as long for arrival as estimated. I emailed the company a few days after I thought they would have shipped and got ZERO response for several days until they had already shipped.

Date of experience: November 16, 2018
Illinois
1 review
2 helpful votes
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Terrible customer service. Be prepared to be told very politely that it will take more time and more money to get your contacts. Inconsistent stories were told every time I called "Oh they are being shipped from Florida, that's why they are late." "Oh they are en route from Brooklyn..." I got the impression this was a startup shady business being run out of a small loft in Brooklyn

Date of experience: November 16, 2018
Colorado
1 review
1 helpful vote
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The Glasses are Great
November 18, 2018

I love the glasses, and I love the price! I had a little hiccup/confusion with the order as the glasses I originally ordered were discontinued and I was not informed until I reached out to find out what the hold up was with my order. All in all it ended up great, and I am so happy. Thank you!

Date of experience: November 16, 2018
California
1 review
1 helpful vote
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The best glasses ever!
November 18, 2018

I ordered through the internet and I even spoke with the optician and everyone was very nice. I put in my order and received it in about a week. I received an eyeglass kit, eyeglass spray, nice holder for my glasses and even lenses if they broke. Better than going to an office and getting them ordered. Will definitely order from them again.

Date of experience: November 16, 2018
Illinois
2 reviews
1 helpful vote
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Easy and quick
November 18, 2018

Very painless process and I love my glasses. Half the price of glaases at any retail eyeglass store!

Date of experience: November 16, 2018
New York
1 review
0 helpful votes
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Great Site!
November 18, 2018

So happy I found this site! My daughter left her BRAND NEW expensive glasses in a hotel room in another state and they weren't found by the cleaning crew.
Had to replace them, and this site allowed me to do that without breaking the bank.
Got them in 3 days (because they offered it, and I needed them fast).
Perfect!
I'll be back, and I'll bring my friends...

Date of experience: November 16, 2018
California
1 review
1 helpful vote
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5 week wait
November 18, 2018

I think my order was perhaps just a fluke, but I had to wait 5 weeks before my glasses were shipped. I was upgraded frames and shipping for my wait. Customer was quick to reply and very kind and apologetic and upgraded me, but it's sort of Ludacris to wait 5 weeks for another advertised as 3-5 days. The wait is my only dissatisfaction, the franes and lens are top notch.

Date of experience: November 16, 2018
New York
1 review
2 helpful votes
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No communication
November 18, 2018

I ordered a pair of glasses and didn't receive them for over two weeks. When I first ordered the availability said 2-3 days before the processing period. After the 2-3 business days I reached out to see if my order was being processed as I hadn't heard anything. It was confirmed that my frames were available to the lab and the website still had them in stock. Two more days go by without any word, so I reached back out and was told that they are out of stock but will be in by the end of that week. At the end of that week I reached back out and they explained the frames were never ordered and are out of stock, I asked why it would say in stock if it wasn't and was told that someone had ordered them a few minutes before me which to my imagination isn't true, they just weren't in stock. I then reached out at the beginning of the next week and asked if the ordered frames are in stock/when are they expected to be and no one had an answer. Finally, without no communication, the glasses arrived the NEXT week.

Date of experience: November 16, 2018
Ohio
2 reviews
1 helpful vote
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Great site
November 18, 2018

Very good experience at EZcontacts.com. Ordered glasses and when they came I even got an extra set of lenses for free.

Date of experience: November 16, 2018
Illinois
1 review
0 helpful votes
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Not like the demo lenses
November 18, 2018

I ordered a pair of prescription sun glasses and ask them to match the demo lenses. They came and looked nothing like the demo lenses. Sending them back.

Date of experience: November 15, 2018
Michigan
1 review
1 helpful vote
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Classy frames
November 17, 2018

Great looking frames. Got the same frames I was gonna buy at store for half the price. $189 at store...$89 here. Couldn't be happier!

Date of experience: November 15, 2018
Alabama
1 review
0 helpful votes
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Half the Price of others
November 17, 2018

Great glasses and lenses. Fast service including shipping information. Name brand glasses were half the price of all the other sites!

Date of experience: November 15, 2018
South Carolina
1 review
1 helpful vote
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Very Pleased
November 17, 2018

After reading some of the reviews regarding their customer service I was hesitant to place my order. I can tell you that I have found ezcontacts to be helpful, courteous and professional from the beginning of my transaction to the end. Received my sunglasses today and am MORE than pleased and also received them in a timely manner (about a week) and they were very well packaged. I'll definitely be back for more!

Date of experience: November 15, 2018
California
8 reviews
18 helpful votes
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Fraud
November 17, 2018

They do not honor their return policy. They do a terrible job of grinding the lenses. They are an awful company. I am going to have to file a complaint with my credit card company to get my money back. Hopefully Visa will stop letting them accept Visa credit cards.

Date of experience: November 15, 2018