EZContactsReviews 6,720

I NEVER do reviews but being a person with horrible vision (-6.25) & 100% dependent on my contacts/glasses I thought I would if it'd help one other person out there like me. I had a copy of my script so ordering was no problem, chose script strength uploaded a pic of my script, paid in full, done. Within 24 hours I received notice that everything was reviewed, good to go, and being processed at the warehouse... and my band statement reflected that. I continually checked shipping updates (which always said "being processed at the warehouse") for a week until I finally reached out to the company to see why an errorless order had taken 7 days and still hadn't left the warehouse. Someone wrote me back and said they reviewed my order and they didn't have the contacts in stock so they would reach out to the contact company directly for them to ship it to me. I just got the shipping info from company (2days later) and it's going to take them another 8 days to get them delivered to my home. So just a timeline: everything was ordered and approved on 11/05/18 and I won't receive the contacts until ESTIMATED 11/21/18! It would have been even later had I not reached out! It should not have taken a company that deals with glasses and contacts a week and a customer complaining for them to realize they didn't have the contacts in stock! It's very unprofessional and like I said a person with vision as poor as mine going a day without adequate vision supplementation is terrible but going almost a month is unexplainable. I've always ordered contacts online and have never had this issue with my other two trusted companies of which I'll be using again since EZcontacts was a complete let down to say the least.

I received someone else's glasses. I had all her personal info like her address and phone number. When I called about the mistake I thought they would have taken this situation very seriously but instead proceeded like it was no big deal. Well it was a big deal that lady's info was comprised as was mine. Nothing was done for the mix up either. When I called to speak with a manager, it was very difficult to get transferred as their rule obviously is for the rep to fix things themselves. It took convincing on my part to speak with a manager and when I finally got connected, the man treated me like I was inconveniencing him. He didn't even apologize for the mistake.

It was over a month after my purchase that my items arrived. There was no communication during this time to explain the delay. One of the items was out of stock apparently, but again, no communication from EZContacts that this was the case.
After I reached out to the customer service department, which took a few days for a response, they did upgrade my shipping on the back ordered item.
The products are fine, but definitely not thrilled with the lack of communication.

My glasses took forever to arrive and no one reached out to tell me they were held up. I had to call after 2 weeks to find out.

Then after only having them for a week or two and having worn them not even a handful of times, the screws fell out and the frames fell off my face in the middle of a meeting.

So then I had to crawl on the ground in search of the tiniest screw and put them back together meanwhile a presentation is taking place.

Love the glasses but I'm a little disappointed with the overall experience. I understand things happen but figured I'd share.

Thank you!

The website listed that my items would ship out in 4-5 days and that is what I as expecting, but a week had passed and my items had not shipped out. I had to contact customer service myself to inquire about shipping and received an incredibly vague response. I then had to send out another email asking for more details and it wasn't until then that I was informed I would have to wait around another 2 weeks. I had scheduled an optometry appt that correlated with the date I was initially made to believe my glasses were supposed to get to me and since they weren't there by that date I was forced to cancel my appointment.

I am giving my experience with ordering 4 stars, but the actual glasses I am giving 2.5 stars. I love the shape of my glasses but the tortoise shell design is not what I expected. I chose these because the color of the tortoise shell was a nice combo of yellow and brown. Unfortunately one eye looks mostly brown and the rest of the glasses look like I expected them too, yellow and brown. They look a bit strange and inconsistent. I know every pair of glasses will look different, I guess I was hoping for a more consistent design in the overall coloring.

They are the best i love my new glasses, they where worth the money. If your not sure or worry they are not good, believe me they are perfect especially for special events.