EZContactsReviews 6,720

I ordered a pair of sports glasses for my son to wear for football. The site quotes that orders will ship in 3-5 days. After the first two weeks passed I sent an email to check on the order. I was told they were being worked on and would ship soon. After another four weeks I called customer service for an explanation as to what was taking so long. I was told they didn't even start working on my order yet with no more explanation. Almost another full week later I finally received the glasses. At this point his football season was almost over, he had one game left. I'm very disappointed that they took so long to arrive. I never even received an email saying anything was on back order or any apology for the long wait. There are plenty of other sites you can order sports glasses from. I will never order from this company again.

I was extremely skeptical about ordering my glasses from a "discount website" at first, but once I received them in the mail I was thrilled! A lot of review said that they didn't come as quickly as the website promised. I think they didn't realize when they order that the glasses will be available within a certain amount of days and then sent. I received my glasses 2 weeks from the day I ordered them and was not disappointed! I will absolutely be using this site for future purchases!

I placed my order 10/30/2018 I also paid for expedited shipping. I have been checking on my tracking since ordered and it continued to say processing order. I contacted Customer support today. I was notified that my frame is unavailable and is on back order for 15 business days. Then it takes another 5-7 days for them to place my lenses. Then they would ship out. I had to order a different frame. I was upset because had I not called them I would have still not known of the back order. When I asked why I was not called or emailed they stated they were just notified this day. UUGGGGGH! I need my glasses!

Ordering from EZContacts saved me quite a bit of money but it took FOREVER! About 6 weeks from order to deliver. The week after I ordered I found out they didn't have the color I had ordered. I had to pick a new color, delaying the order. Then they called me to check if the prescription was right because it's so strong. Double checking is great but added to my frustration. Then when the glasses came the color didn't look like the picture on-line. The whole thing was super frustrating because my daughters glasses were destroyed and she was having to try to function without while we waited. I still give 4 stars because of the price and quality of the glasses.

I ordered progressive, no-line bifocals and got the glasses later than I was told to expect them. I realized immediately that the lenses looked awful and called regarding edge polishing. I guess I missed that step in the ordering process, so the representative was nice enough to provide me a prepaid shipping label. That's when customer service started calling saying that my (a) type of lens, and (b) actual prescription were wrong. It took over a dozen emails and as many phone calls to demonstrate that my order and prescription matched and figure out why these errors occurred. EZContacts admitted fault until yesterday, when I was told that they didn't mean it and everything was fine with my original glasses order--they just made a mistake on the computer file. The lab, the customer service department, and supervisors have all been involved in this matter. It's now a month since I ordered my glasses and I still don't have them. And the company wants to give me $49.53 as an apology, yet still charge me for the edge polish ($15) and my glasses are almost $400. I thought a lot more would be done to compensate me for this mess, so am disappointed.
I hope to get correct, nice glasses soon.