Eyeglasses.comReviews 2,981

I placed an order on June 22,2020 and it's been more than a month and I still have not received my order. Customer service is another issue. It is so difficult to get a hold of someone from customer service. And when I was finally able to talk to someone I was told that my order will arrive at a certain time. Of course it didn't arrive and I never received any update in regards to my order. So I had to call again and go through the lengthy and torturous experience of trying to speak to someone. And when I was able to finally get a hold of someone I was told that they have no idea when I will receive my order. Of course they offered a refund but that doesn't even equate to the wasted time that I had to endure and the horrendous customer service that I experienced. Save yourself the agony and do not purchase anything from this company. I know they have positive reviews from their website and I'm wondering about the validity of those reviews. One of the worst company I've ever encountered. I would give a negative number as a rating if it was an option.

Easy website to use in order to place my order. Processing & delivery was excellent.

However the incorrect pupillary distance was submitted on my order and have returned the eyeglasses to have the lenses corrected to the correct pupillary distance. I mailed the eyeglasses back on 7/13/20 and are to be delivered 7/16/20. I had contacted customer service by email & by telephone concerning the return, but no one replied to either, so I sent them back according to the information on your website.