Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyeconic

Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


How would you rate Eyeconic?
grey stargrey stargrey stargrey stargrey star

Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
97
This company responds to reviews on average within 37 days

Instant Feedback

41,397 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Carolyn S.
Unfollow Carolyn S.
Share Review
Report Review

Easy peasy!
June 23, 2025

So easy just to enter my info and use my insurance! So many to choose from and such nice brands! Love this website!

Date of experience: June 22, 2025
California
1 review
0 helpful votes
Follow Maria S.
Unfollow Maria S.
Share Review
Report Review

Cute glasses but charges tax in California
June 22, 2025
Updated review

Cute glasses and my lenses were done correctly but I will never purchase from here again. They charged taxes on prescription glasses and I live in California. There is no tax in California on medical necessary products. So basically I paid over 10% of the total value even after my insurance was applied. Basically Eyeconic got $60 for free from me. So if you live in California do yourself a favor and just go to a local place and use your insurance there and save your own money!

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 22, 2025

Not sure why there is tax on medical
June 1, 2025
Previous review

Not sure why there is tax on medical. But okay

Date of experience: May 31, 2025
Ohio
1 review
0 helpful votes
Follow Chris R.
Unfollow Chris R.
Share Review
Report Review

Easy as 1, 2, 3!
June 22, 2025
Updated review

Ordering and getting my new glasses was literally as easy as 1 2 3 and with hundreds of locations to help with any adjustments needed once you get your glasses, It's a no brainer!

Date of experience: June 21, 2025

Great customer service
May 31, 2025
Previous review

Easy to deal with and helpful on any troubles that arise. My 3rd time ordering from them.

Date of experience: September 20, 2024
Colorado
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Easy to order and GREAT prices too!
June 20, 2025
Updated review

I used this company previously and that's why I am back! :) :)

Date of experience: June 20, 2025

Easy to use website and GREAT prices too!
February 21, 2025
Previous review

Easy to use website and GREAT prices too!

Date of experience: February 21, 2025
North Carolina
1 review
0 helpful votes
Follow SCOTT P.
Unfollow SCOTT P.
Share Review
Report Review

I appreciate that my insurance automatically applies, and I also get discounts on frames

Date of experience: March 20, 2023
Georgia
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

5 stars
June 20, 2025

Very easy to use website and great communication and service

Date of experience: June 20, 2025
North Carolina
1 review
0 helpful votes
Follow STERLING B.
Unfollow STERLING B.
Share Review
Report Review

The website is self-explanatory and easy to understand. Wide variety of styles to choose from. Ordering is easy. User friendly website.

Date of experience: June 20, 2025
Colorado
1 review
0 helpful votes
Follow JASON C.
Unfollow JASON C.
Share Review
Report Review

Shop Eyeconic everytime
June 20, 2025

I just ordered my 4th pair of glasses. I have had an great experience each time.

Date of experience: June 19, 2025
California
1 review
0 helpful votes
Follow James A.
Unfollow James A.
Share Review
Report Review

Easy fast reliable
June 20, 2025

Easy to order fast shipping and quality products you can rely on

Date of experience: June 19, 2025
South Carolina
1 review
0 helpful votes
Follow Norman B.
Unfollow Norman B.
Share Review
Report Review

Easy to Use with My VSP Insurance
June 19, 2025

Once you figure out how to use the site, using Eyeconic with my VSP insurance was helpful since VSP covered my contact lense purchase for the year, except for tax. Shipping was free. I uploaded my photo of my prescription to speed things up since my eye doctor's office is now part of a nationwide network. I can't reach their office directly anymore. I was concerned that if Eyeconic had to contact my doctor to retrieve the prescription information, it might hold up shipping. Who knows? It might have been fine, but I didn't want to deal with it if there were any issues when uploading a photo is easy for me.

Date of experience: June 19, 2025
New York
1 review
0 helpful votes
Follow Carol B.
Unfollow Carol B.
Share Review
Report Review

Insurance allowance makes glasses way more affordable. People shouldn't have to pay so much money to SEE

Date of experience: June 19, 2025
Ohio
1 review
0 helpful votes
Follow Sabrina E.
Unfollow Sabrina E.
Share Review
Report Review

Accurate
June 19, 2025

They were prompt and accurate plus easy on the wallet. Thanks for the service

Date of experience: June 19, 2025
Georgia
1 review
0 helpful votes
Follow LOGAN H.
Unfollow LOGAN H.
Share Review
Report Review

Convenient, but somewhat pricey.
June 19, 2025

Convenient, but pricey. I think a better price could be offered.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2025
Illinois
1 review
0 helpful votes
Follow Cindy R.
Unfollow Cindy R.
Share Review
Report Review

My glasses ended up being too large on the nose piece and they were not adjustable. Even though they were the size I wear now but mine now are adjustable

Date of experience: June 18, 2025

It is just scary to pick from a computer and worry...
May 29, 2025
Previous review

It is just scary to pick from a computer and worry I have the PD correct

Date of experience: May 28, 2025
Pennsylvania
1 review
0 helpful votes
Follow Tricia C.
Unfollow Tricia C.
Share Review
Report Review

Nice selection
June 19, 2025

Selection of glasses is great! Easy to use website and insurance info stored.

Date of experience: June 18, 2025
Texas
1 review
0 helpful votes
Follow Brian U.
Unfollow Brian U.
Share Review
Report Review

Too expensive bad deal.
June 18, 2025

My contacts cost $99/box here but they cost $56/box trough warby parker, I am force to shop here because of my insurance, otherwise I would not.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2025
Massachusetts
1 review
0 helpful votes
Follow Robert H.
Unfollow Robert H.
Share Review
Report Review

Confusing to apply any discount codes.
June 18, 2025
Updated review

On my last order, Eyeconic was not specific on what was needed on my Rx and stated it needed doctors address which was on the top of the Rx. As it turned out, after conversations w/ a representative, they needed the contact lens Rx. I sent eye glass in error. Not sure why they couldn't just ask for that...

Date of experience: June 18, 2025

Good although I could not go back to change my prescription...
June 5, 2025
Previous review

Good although I could not go back to change my prescription information. I put in an old prescription in error and not my current. Please make sure I get the contacts as written on the prescription. Thank you.

Date of experience: June 5, 2025
New York
1 review
0 helpful votes
Follow ALPA L.
Unfollow ALPA L.
Share Review
Report Review

Easy to buy contacts!
June 18, 2025

They make ordering contact easy by contacting your provider for your prescription. They take my vision insurance so there's always a discount.

Date of experience: June 18, 2025
Colorado
1 review
0 helpful votes
Follow Nicolien E.
Unfollow Nicolien E.
Share Review
Report Review

Clear website - easy to order
June 18, 2025

When you put in insurance info, they calculate everything for you. Including offering less expensive contacts under another name but by same manufacturer.

Date of experience: June 18, 2025
Minnesota
1 review
0 helpful votes
Follow Rick P.
Unfollow Rick P.
Share Review
Report Review

Easy ordering, VSP, mid prices
June 18, 2025

Easy to place new order, upload eye Rx, pay with HSA or credit card, and reorder. The prices aren't the lowest around, but they aren't too high either– but the only online option with VSP.

I order one box of contacts for each eye per year, to maximize the VSP allowance. I buy the rest at Costco.

Their date selection tool is hard to use if you're trying to enter it numerically. You have to use the drop-down calendar instead. Terrible UX/CX if you're disabled!

Date of experience: June 6, 2024