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From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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Great as well easy to order, easy to by, what else would I want!
My previous experice ordering contacts was seamless--it took minimal steps to complete the entire ordering process.
It is great and very easy to do everything on the page they make it all very intuitive
After placing my order, I learned that the brand I purchased was irritating my eyes. I reached out to eyeconic via email and they canceled my order without any bumps. Good experience.
I received my order quickly. I was very pleased. Thank you!
It took forever to get site to accept photo. Then continued to have server errors. "Try again later" messages. Finally just now got it to go through.
Very easy to order and use insurance benefits and shipping was on time.
Last year at this time, I couldn't place my order and my situation had to be escalated to IT at Eyeconic. Mason finally got my order to go thru. This morning I tried to order my annual contacts supply and I encountered the same issue. But now I just tried again after coming home from work and it worked, so the IT gods must be on my side today.
It was good last year. I love the in-network shopping because it has very small out of pocket expenses.
Quick, convenient, affordable and easy! What more is there?
System kept saying I used insurance already.
Custom support person was able to get that reset quickly for me so that I could place my contact order
Super simple with transparent pricing with my insurance. No high pressure sales, which is one of the things I despise about at the actual eye doctor.
Website is easy to navigate and use and not overwhelming I like the variety of choices for contact lenses and other Eyewear.
Fast, easy, convenient. Can bypass sensory overload associated with shopping in store.
Easy to use I am pleased. Good job. I have no more to say at this time.
It's fast and easy to place an order. Uses your insurance to apply to the final cost.
Similar experience, ease of use. The quick application with VSP insurance was appreciated. One suggestion would be to have a larger selection of glasses frames.
Received before estimated data. They fit well and look good.
Good selection, found insurance easy.
From my first order for contacts, in which I received excellent customer service with my questions, to now - the Eyeconic experience has been very good.
I got my glasses pretty close to on time if my prescription was right and I have never really had any problems with them either. If I had one complaint it would be that they don't do prescription sunglasses if I don't want to add the sunsync option for $100.
I am beyond delighted with the customer service and being able to use my insurance benefits! It was a great experience.
Very easy to use and I will definitely do it again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members