On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy to place new order, upload eye Rx, pay with HSA or credit card, and reorder. The prices aren't the lowest around, but they aren't too high either– but the only online option with VSP.
I order one box of contacts for each eye per year, to maximize the VSP allowance. I buy the rest at Costco.
Their date selection tool is hard to use if you're trying to enter it numerically. You have to use the drop-down calendar instead. Terrible UX/CX if you're disabled!
I order from eyeconic for all of my glasses. It's easy to order, offers a great selection of brands and styles, and offers the best prices you can find through VSP
Bought some Nike frames last time. Prescription was great. Wear everyday.
Go to the store and try on some frames. When you find a good one buy it on Eyeconic.
The glasses were exactly what I expected and delivery was fast.
Satisfactory
Glasses lasted 2 years
They were attractive and functional
This is the 3rd time I order my glasses from Eye Conic and it's been a great experience and I love the convince and savings.
It was fast and easy to place my order, love my glasses and can't wait for my next ones.
I have never had any issues. Great customer service. I have recommended you to my friends.
My eyeglasses are great the customer service was awful but I'am still happy with my purchase.
Nice. Yes nice I love iconic AYE iconic I need to type 50 so I'm saying 50 characters right now but it's great and I won't need some glasses. Thank you so much.
I had my doubts about ordering online, especially with insurance coverage. I thought I would run into issues, but nope. It was easy to scroll through the site to find the pair of glasses my kids and I wanted, we got them on time and are still enjoying last year's pair.
Best site ever. I cannot believe how inexpensive your prices are.
Easy to choose and easy to order! Great prices too!
They have been too small because I it's hard to choose the right size without trying them on. I'm going to give it one last try. The return process has been good, but it just takes that much longer to get your glasses if they don't fit
Its easy and convenient. I like how I didn't face any hustle placing an order.
Never really fit my head. I have a larger head and the selection of XL styles is limited.
Site is easy to use, variety of product that is offered and prices are exceptional.
Even though I have a prescription its silly that I can't pick what brand or type I want to buy. I have to call my doctor and have them change my prescription to get what I want.
First order I received was different from website, so I returned. Second order I received did not suit me. So I am hoping this 3rd order will be the right one!
Ordered my husband's contacts and loved how easily my benefits were applied. I came back to order mine.
It was very easy to apply my vsp benefits
Previous was great with no issues and insurance added makes it much easier
I love the selection of glasses offered. I was not able to do the virtual try-on because it would not work.
Super easy and cost effective ordering contact lenses through you guys. I'm mad that I didn't learn about you're services earlier!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members