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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 44 days

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41,540 reviews

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Michigan
1 review
0 helpful votes
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Site features not working
July 9, 2025

The PD measuring tool didn't work for me and my eye doctor didn't include that on the prescription information. Also the virtual try on feature wouldn't work either. When ordering glasses you cannot try on in person this would give a lot of confidence to see what they will look like. I'm stuck between two bad options. Order online and save about half the money of buying at the eye doctor or pay twice as much to try them on before buying.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 8, 2025
Utah
1 review
0 helpful votes
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Great way to order contacts
July 8, 2025

Cost effective for multifocal contacts and fast delivery!

Date of experience: July 8, 2025
Michigan
1 review
0 helpful votes
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The glasses arrived on time, fit well, and were as described.

Date of experience: July 8, 2025
Florida
1 review
0 helpful votes
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Easy Process
July 8, 2025

Easy to review, try on glasses via camera, and measure PD. The ability to review various styles and frame options makes shopping a great experience.

Date of experience: July 8, 2025
California
1 review
0 helpful votes
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Mistakes happen
July 7, 2025

Place an order for my daughter's glasses twice on separate occasions both times representatives were unable to make a simple change progressive to single vision, even though this was a user selection error, and prescription states truth they were unable to help and I had to replace the order and wait for reimbursement from previous order

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 7, 2025
Virginia
1 review
0 helpful votes
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Easy to use site,
July 7, 2025

Ordering contacts process made easy with clear instructions.

Date of experience: July 7, 2025
Louisiana
1 review
0 helpful votes
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Very easy to order contacts.
July 7, 2025

Website is easy to understand and user friendly to order contacts

Date of experience: July 7, 2025
North Carolina
1 review
0 helpful votes
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I ordered from you all last year and it came just like I wanted them too and I ordered a designer frame.

Date of experience: July 7, 2025
New York
1 review
0 helpful votes
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Easy to use and fast!
July 7, 2025

I have had a great experience ordering contacts and glasses from Eyeconic. The site is easy to navigate and easily allows me to use my vision insurance.

Date of experience: July 7, 2025
Missouri
1 review
0 helpful votes
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Not quite right
July 7, 2025

Glasses are tri focal, and they fit, but they are not quite right as I keep having to adjust my line of sight. These are not my first pair of this type of prescription. Also, the pricing is a bit misleading and would like a greater transparency into the actual cost.

Date of experience: July 7, 2025
California
1 review
0 helpful votes
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Website doesn't work every time I try to buy something. Error after error message. Please fix! This has been happening for years. It is very frustrating. I try to reset my password & it doesn't send me the email to reset. Tried to login multiple times & it blocks the page. A total disaster of website.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 6, 2025
Ohio
1 review
0 helpful votes
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Good Collection
July 7, 2025

Good collection of sunglasses. Thank you I am entering 50 char as you need,

Date of experience: July 6, 2025
Florida
1 review
0 helpful votes
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Limited options
July 6, 2025

Seem like there have been more options for sunglasses previously

Date of experience: July 6, 2025
Texas
1 review
0 helpful votes
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Very happy.
July 6, 2025
Updated review

They had a very large selection of eyewear to choose from. Prices were affordable. Speed of delivery was faster then I expected. Love my glasses and frame design. Will use again in the future.

Date of experience: July 6, 2025

GOOD FOR NOW
June 15, 2025
Previous review

GOOD FOR NOW

Date of experience: June 15, 2025
Connecticut
1 review
0 helpful votes
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Great experience.
July 5, 2025

Great experience on the site. Love the glasses. Wear them everyday.

Date of experience: July 5, 2025
Texas
1 review
0 helpful votes
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Great choice
July 5, 2025
Updated review

This was the first time I purchased glasses through the only company approved by my vision insurance VPS. Glasses that would have cost me $600 at my eye doctors office was only $100 roughly. All of the high end frames were available and the AI features allowed me to try them on for perfect fit and appearance. I won't use anyone else as long as I have this insurance.

Date of experience: July 5, 2025

Would like greater selection of frames specifically...
June 13, 2025
Previous review

Would like greater selection of frames specifically from Oakley and enhanced zoom and virtual.

Date of experience: June 13, 2025
California
1 review
0 helpful votes
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Quick and easy
July 5, 2025

Easy and quick way to get new glasses. I love using their website!

Date of experience: July 4, 2025
Nebraska
1 review
0 helpful votes
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Easy to manage!
July 4, 2025

It's always easy to order off of the website! I can find what I'm looking for each time.

Date of experience: July 4, 2025
South Dakota
1 review
0 helpful votes
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Website Doesn't Work
July 4, 2025

Everytime I would try to log into our account it would change the benefits from me to my husband's who is the primary policy holder. After trying about 10 times figured out to do guest checkout for it to actually work.

Date of experience: July 4, 2025
Texas
1 review
0 helpful votes
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The website was easy to use
July 4, 2025

I had a great experience with eye conic i will be using this site in the near future

Date of experience: July 4, 2025