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Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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It was the same each time. The process of using the site to order is very easy. There are many frame options; however, they need ot add a few more options to the lowest price category.
I have ordered three pairs of glasses and a year's supply of contacts from Eyeconic using my vision benefits. I find it very easy to find the right frames, lens and contacts on Eyeconic. I wear progressive lenses and monovision contacts, and I am always pleased with the items I've purchased on Eyeconic.
I've ordered glasses twice from Eyeconic and have been very pleased with the ease of ordering and my glasses. This time I'm ordering contacts.
It was super easy to order and reorder my contacts using my vision benefits/insurance.
Found what I needed quickly and insurance was added appropriately, will be using again next year.
My optometrist looked at my classes from last year. The progressive lenses line is too low. My optometrist said the line is currently at 10mm and it needs to be at 20mm.
Defaulting to the "Upload Prescription" site when a patient already has a prescription uploaded is unnecessarily confusing. Also, the whole process of uploading your prescription and then finding it also sucks.
Eyeconic makes returns easy, just make sure you reach out about getting your benefits reinstated to reorder. I also appreciate how much more affordable glasses are with VSP compared to getting lenses in person at a physical vision place
Great product, fast shipping, easy buying process. Will continue to buy!
I had a bad experience. I ordered glasses from the website and was emailed that they were discontinued.
Real good experience. Thank you for the ease of ordering with you.
Had issue with sight processing my insurance. Called customer service and they were able to help.
The service was easy to use and the glasses were delivered in a decent time.
Last pair I got had the wrong lenses installed, could not use them and to send back.
My insurance benefits did not apply at first, had to call customer service to add back to my account. If a primary card is on file, does not let you process payment with additional card. Had to buy a gift card and wait 1 day to process my order due to using 2 forms of payment.
I could not process my c card due to having a main card on file, very weird.
Reorder button did not work. There was a notice on website to wait 15 minutes to ensure order went through. However, I wasn't sure if this reorder button was a 1-click option or not. I called customer service and tried different browser per suggestion. Still did not work, but I could start a new order which worked. I knew I had used up my insurance benefit, I just needed a box of thirty until next eye exam. Perhaps there could be a better explanation on how to order contacts one benefit is used up. Plus the discount no longer applies.
Very easy and straight forward. Never had any problems. Hopefully that doesn't change.
Told me my order was cancelled 72 hours after it was placed. Additionally, it was another 24 hours to have the original one cancelled.
In time, great delivery, great website and experience...
Great internet process and customer service. Eyeconic is working well with our insurance and Affirm.
Prescription expired and order had to be cancelled. Money was returned immediately and insurance reinstated. Awesome customer service. Ordering online is easy.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members