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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
96
This company responds to reviews on average within 37 days

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41,238 reviews

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Texas
1 review
0 helpful votes
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Pretty easy
July 24, 2025

Lots of choices, lots of online help and tools. Checkout was easy

Date of experience: July 24, 2025
Kentucky
1 review
0 helpful votes
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Awesome website
July 24, 2025
Updated review

Ease of use, quick ordering, functional website, glasses priced reasonably

Date of experience: July 24, 2025

Quick, reliable, ease of use
July 24, 2025
Previous review

Quick, reliable, ease of use

Date of experience: July 24, 2025
Florida
1 review
0 helpful votes
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Did not have previous order
July 24, 2025

Why did the previous order not show? Would be helpful to have an order again button.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2025
Hawaii
1 review
0 helpful votes
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It was just as easy as this time. Excellent selection and great prices. Mahalo

Date of experience: July 23, 2025
Florida
2 reviews
0 helpful votes
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Great Selection and Prices!
July 23, 2025

My husband and I have been using Eyeconic in combination with our VSP Insurance for amazing discounts. Great selection of Brands too

Date of experience: July 23, 2025
Missouri
1 review
0 helpful votes
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Great service
July 23, 2025

Was a good service! I do keep buying glasses from eyeconic they keep me coming back!

Date of experience: January 14, 2025
Maine
2 reviews
0 helpful votes
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Easy and quick way to get glasses
July 23, 2025

Quick and easy to get your glasses. Prices are reasonable if u have insurance

Date of experience: July 23, 2025
Alabama
1 review
0 helpful votes
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Frame prices are too expensive. I can order the frames I'm interested in for a at least 3rd of the price from the competitors

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 23, 2025
Colorado
1 review
0 helpful votes
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Eyeconic is very convenient and easy to use. The website functions as expected and it was easy to upload my prescription.

Date of experience: July 22, 2025
Louisiana
1 review
0 helpful votes
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My eye glasses were very cheap quality. I paid extra for lenses and do not believe I got the upgraded lens. I do not think they were upgraded because there was no anti glare or blue light on them. I tried to contact eyeconic and was told that I needed to bring them to an eye doctor that would verify it. I brought them to a participating eye doctor who told me " you get what you pay for" and that although it did not look like the lenses were upgraded they did not have any machine or anything to verify that for me. I am worried about purchasing eyeglasses again however y'all take my insurance and I'm hoping for better results this time. It is very upsetting to pay 300+ with insurance and end up with glasses that are cheap, and the lenses did not even last a year.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 22, 2025
New York
1 review
0 helpful votes
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Excellent and easy service
July 22, 2025
Updated review

Fantastic ordering experience! Friendly customer service professional.

Date of experience: July 22, 2025

Easy Peasy!
July 1, 2025
Previous review

Easy Peasy!

Date of experience: July 1, 2025
Arizona
1 review
0 helpful votes
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Easy to order
July 21, 2025

Quick and easy to order. Easy to integrate insurance. No problems at all.

Date of experience: November 16, 2021
South Carolina
1 review
0 helpful votes
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NA
July 21, 2025

NA - Nothing to describe in detail. N/A - Nothing to describe in detail.

Date of experience: July 21, 2025
Massachusetts
1 review
0 helpful votes
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Easy to try on and order glasses
July 21, 2025

Great experience purchasing glasses, from trying on to using insurance.

Date of experience: July 21, 2025
Texas
1 review
0 helpful votes
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Bad
July 20, 2025

Frame price is inflated plus you guys are charging tax before discounts. My price after discount was 36$, after taxes it came to 53$ i. E. around 50% tax.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 20, 2025
Florida
1 review
0 helpful votes
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This website is very easy to use with insurance, very convenient

Date of experience: July 20, 2025
Virginia
1 review
0 helpful votes
Follow Rose X.
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Ordered contacts last year and was very happy with them. The site is easy use, and I can use my VSP insurance benefits.

Date of experience: July 20, 2025
Maryland
1 review
0 helpful votes
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I have no trouble finding the contact lenses I need. Applying VSP insurance benefit and adding the prescription. Way faster than using the VSP site!

Date of experience: July 19, 2025
California
1 review
0 helpful votes
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Easy and fast
July 19, 2025

The best experience
It's super easy to use and look for product

Date of experience: July 19, 2025
Texas
1 review
0 helpful votes
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More options for adjust sizes
July 19, 2025

Not a bad selection. Wish had more of a selection in addition more options for size adjustments. I found once I entered the size adjustments my options were very limited. But overall good experience.

Date of experience: July 19, 2025