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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 37 days

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41,211 reviews

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Louisiana
1 review
0 helpful votes
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Order
July 29, 2025

Somewhat easy to order, quick process, prices decent, mail time takes a couple week with free shipping

Date of experience: July 29, 2025
California
1 review
0 helpful votes
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It was very difficult getting reimbursed using my secondary VSP insurance. I had to call back a lot. I still never received the reimbursement for the order I placed, only my wife's.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 1, 2025
New York
1 review
0 helpful votes
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Very friendly website
July 29, 2025

It was an easy shopping experience. I like how you can shop by size and style. The virtual try is helpful.

Date of experience: July 29, 2025
Texas
1 review
0 helpful votes
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Easy, peasy
July 28, 2025

Appreciate the virtual try on feature and the fact that my insurance info is connected; it makes the whole experience super easy. Thanks!

Date of experience: July 28, 2025
Ohio
1 review
0 helpful votes
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Bogus discount
July 28, 2025

The total was $85. I entered the valid coupon cone WELCOME and the total was still 85. All you did was increase the cost of the item to absorb cost.

Date of experience: July 28, 2025
New York
1 review
0 helpful votes
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E Z Peezy
July 28, 2025

E Z Peezy ordering process. Wide selection to choose from. This is my second order. So far no issues.

Date of experience: July 29, 2025
California
1 review
0 helpful votes
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I always forget which see service i used to order my contacts. It's a pain to figure out which it is. Also, i shouldn't have to keep uploading my prescription if it hasn't expired. Why doesn't it get saved? This process is just annoying.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2025
Illinois
1 review
0 helpful votes
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Time to Shiop
July 28, 2025

Feel like other contact lense providers have quicker shipping. Hence, why I don't order from Eyeconic once my insurance is ued.

Date of experience: July 27, 2025
Georgia
1 review
0 helpful votes
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Fast, easy, on time
July 27, 2025
Updated review

Since placing the order, everything was very easy and clear. No difficulties.

Date of experience: July 27, 2025

Easy to follow steps and lots options
July 6, 2025
Previous review

Easy to follow steps and lots options. Thank you!

Date of experience: July 6, 2025
Connecticut
1 review
0 helpful votes
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Always nice glasses and the price are very good.
Never had an issue with my orders

Date of experience: July 27, 2025
Ohio
1 review
0 helpful votes
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Prices high
July 27, 2025

The same box of contacts is 40 dollars less each on 1800 contacts but we have to buy from here due to insurance.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2025
North Carolina
1 review
0 helpful votes
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Easy to use
July 27, 2025

Integrated great with insurance benefit! Easy to use and re-order.

Date of experience: April 22, 2025
Maryland
1 review
0 helpful votes
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Convenient and good prices
July 27, 2025

Site is easy to use, from entering prescription parameters to uploading the prescription. Insurance discounts automatically applied, so you know exactly what you'll be paying. Shipping options from free within a week or so, to reasonable upcharge for expedited shipping.

Date of experience: July 27, 2025
Texas
1 review
0 helpful votes
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It is overpriced
July 27, 2025

Compared to other sites that do not charge my insurance directly, Eyeconic is $25-$30 more expensive for the same product.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 27, 2024
Pennsylvania
1 review
0 helpful votes
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Painless
July 27, 2025

The experience is painless. You get what you order. 1st pair was for my daughter (21), this pair was for my son (18). So far no complaints. Can't beat the price!

Date of experience: July 27, 2025
Washington
1 review
0 helpful votes
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Easy, peasy, lemon squeezy!
July 25, 2025

Just log in with your insurance info and bam! Shopping and everything is simple and quick!

Date of experience: July 25, 2025
Florida
1 review
0 helpful votes
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Easy and fast
July 25, 2025

I like the interface between VSP and Eyeconic. It makes ordering seamless and easy. I just wish I had coverage for more of my annual cost of contacts!

Date of experience: July 25, 2025
Texas
1 review
0 helpful votes
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Pretty easy
July 24, 2025

Lots of choices, lots of online help and tools. Checkout was easy

Date of experience: July 24, 2025
Kentucky
1 review
0 helpful votes
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Awesome website
July 24, 2025
Updated review

Ease of use, quick ordering, functional website, glasses priced reasonably

Date of experience: July 24, 2025

Quick, reliable, ease of use
July 24, 2025
Previous review

Quick, reliable, ease of use

Date of experience: July 24, 2025
Florida
1 review
0 helpful votes
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Did not have previous order
July 24, 2025

Why did the previous order not show? Would be helpful to have an order again button.

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2025