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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

service
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This company responds to reviews on average within 44 days

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41,527 reviews

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District of Columbia
1 review
0 helpful votes
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AWESOME!
November 26, 2024

It was so easy to order my glasses and they were perfect! YAY!

Date of experience: November 26, 2024
Arizona
1 review
0 helpful votes
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Easy and fast
November 26, 2024
Updated review

The website was easy to navigate, and they found my insurance easily.

Date of experience: November 26, 2024

Easy to navigate, located my insurance easily
November 5, 2024
Previous review

Easy to navigate, located my insurance easily

Date of experience: November 5, 2024
Missouri
1 review
0 helpful votes
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I was able to have lots of information to read to help my daughter decide which glasses would be best for her. I like being able to use my eye insurance and shop from home, a lot easier with the Dr. Prescription of course. It was super convenient to shop online. Would not of done this if there wasn't the option to try on the glasses first to make sure you're going to like how you look in them. Phenomonal Service HIGHLY RECOMMEND!

Date of experience: December 16, 2024
South Carolina
1 review
0 helpful votes
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Very time consuming. It always switches the benefits to my son at checkout when though I select myself. When I upload the photo of my prescription I had to do it multiple times.

Date of experience: November 25, 2024
North Carolina
1 review
0 helpful votes
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Super easy way to shop
November 25, 2024

Eyeconic.com is such an easy way to shop for glasses online. I just choose the frame I want, upload my prescription, and I can use my insurance to pay everything!

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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Great service
November 25, 2024

Awesome as always never have I had issues great company service

Date of experience: November 25, 2024
Alabama
2 reviews
0 helpful votes
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Easy to Order
November 25, 2024

It is very easy to order. I love that I can use my insurance on this website.

Date of experience: November 25, 2024
Colorado
1 review
0 helpful votes
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Fine no previous issues - had only done contacts. Easy to order

Date of experience: November 25, 2024
Colorado
1 review
0 helpful votes
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Fast and easy!
November 25, 2024

Very easy to order online and they are delivered fast right to your home.

Date of experience: November 25, 2024
Oregon
1 review
0 helpful votes
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Costly options
November 25, 2024

The prices are way over the market price. You are inflating the prices

Date of experience: November 24, 2024
Oregon
1 review
0 helpful votes
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Product received in great condition in a timely manner, thanks.

Date of experience: November 24, 2024
Connecticut
1 review
0 helpful votes
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It's really easy!
November 25, 2024

It's great that Eyeconic links with my insurance. It's quick and easy to refill a prescription.

Date of experience: November 24, 2024
Texas
1 review
0 helpful votes
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Quick, easy and a good value
November 24, 2024

Easy to use website with good prices that accept my insurance!
What else do you need?

Date of experience: November 24, 2024
Virginia
1 review
0 helpful votes
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Options Aren't Straight Forward
November 24, 2024

You essentially have to buy Anti-Glare or you will see double/triple of lights. I have not experience this at other stores - even America's Best. I wish they would just include Anti-Glare instead of making it an option. This would have helped me avoid multiple orders.

Date of experience: November 24, 2024
Colorado
1 review
0 helpful votes
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Easy!
November 24, 2024

I have ordered multiple times for all my family. Glad that I can use my vision insurance.

Date of experience: November 23, 2024
Virginia
1 review
0 helpful votes
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Affordable
November 23, 2024

East to place orders, and great prices for insurance members!

Date of experience: November 23, 2024
Arizona
1 review
0 helpful votes
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Easy to use
November 23, 2024

Wish there were more promo codes, but the member discount is nice.

Date of experience: November 23, 2024
Tennessee
1 review
0 helpful votes
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Awesome every time!
November 23, 2024

Always easy and great quality experience. Works well with my vision insurance.

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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Wonderful!
November 23, 2024

I wish I knew about Eyeconic before. I didn't know our insurance had Eyeconic. Need more advertising for these services.

Date of experience: December 13, 2024
New York
1 review
0 helpful votes
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The contacts which I received last time were defective...

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2024