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Eyeconic

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.

When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products


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Eyeconic Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 44 days

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41,636 reviews

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Connecticut
1 review
0 helpful votes
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It's really easy!
November 25, 2024

It's great that Eyeconic links with my insurance. It's quick and easy to refill a prescription.

Date of experience: November 24, 2024
Texas
1 review
0 helpful votes
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Quick, easy and a good value
November 24, 2024

Easy to use website with good prices that accept my insurance!
What else do you need?

Date of experience: November 24, 2024
Virginia
1 review
0 helpful votes
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Options Aren't Straight Forward
November 24, 2024

You essentially have to buy Anti-Glare or you will see double/triple of lights. I have not experience this at other stores - even America's Best. I wish they would just include Anti-Glare instead of making it an option. This would have helped me avoid multiple orders.

Date of experience: November 24, 2024
Colorado
1 review
0 helpful votes
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Easy!
November 24, 2024

I have ordered multiple times for all my family. Glad that I can use my vision insurance.

Date of experience: November 23, 2024
Virginia
1 review
0 helpful votes
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Affordable
November 23, 2024

East to place orders, and great prices for insurance members!

Date of experience: November 23, 2024
Arizona
1 review
0 helpful votes
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Easy to use
November 23, 2024

Wish there were more promo codes, but the member discount is nice.

Date of experience: November 23, 2024
Tennessee
1 review
0 helpful votes
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Awesome every time!
November 23, 2024

Always easy and great quality experience. Works well with my vision insurance.

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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Wonderful!
November 23, 2024

I wish I knew about Eyeconic before. I didn't know our insurance had Eyeconic. Need more advertising for these services.

Date of experience: December 13, 2024
New York
1 review
0 helpful votes
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The contacts which I received last time were defective...

Eyeconic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 22, 2024
New York
1 review
0 helpful votes
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Thank you
November 22, 2024

Good. Easy online ordering. Forced feedback is a little tedious.

Date of experience: November 22, 2024
New Jersey
1 review
0 helpful votes
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Simple and short service
November 22, 2024

I can order my contacts quickly, without the hassle of needing to contact my doctor's office.

Date of experience: November 22, 2024
District of Columbia
1 review
0 helpful votes
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Great customer service as well as quick shipment. My prescription is always 100% correct.

Date of experience: November 22, 2024
Illinois
1 review
0 helpful votes
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SOLID
November 22, 2024

Good site - pretty straightforward.Arrived on tie and as promised

Date of experience: December 14, 2024
Ohio
1 review
0 helpful votes
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Easy to order!
November 22, 2024

This site is easy to use and order contacts. I would recommend for everyone.

Date of experience: November 22, 2024
Maryland
1 review
0 helpful votes
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Great technology nd amazing customer service!
November 21, 2024
Updated review

Excellent experience. My glasses didn't fit my face and the exchange process was amazing. I'm an eyeconic customer for life now!

Date of experience: November 21, 2024

Called for support and the person that helped me was...
October 14, 2024
Previous review

Called for support and the person that helped me was Amazing! I will definitely purchase all my glasses here from now on.

Date of experience: October 14, 2024
California
1 review
0 helpful votes
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Awesomeness
November 21, 2024

It was easy to find several options and the virtual try-on helped me make the final choice.

Date of experience: November 21, 2024
Illinois
1 review
0 helpful votes
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Error message should be more detailed
November 21, 2024

It just said the server found an error so I thought there was an issue with the website but it ended up being the HSA card I was using.

Date of experience: November 21, 2024
California
1 review
0 helpful votes
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My past experience with this website is the same as it it today. Fairly easy to use and navigate.

Date of experience: November 21, 2024
California
1 review
0 helpful votes
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Awesome! Easy to order, website is self explanatory, customer service is great.

Date of experience: November 20, 2024
Indiana
1 review
0 helpful votes
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It was ok... frames variety needs to be better. Stores have better looking frames. Here it is just a compromise as we are tied with VSP.

Date of experience: November 20, 2024