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Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
Eyeconic Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
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I have in the past ordered a few times. Each time got worse and I kept thinking it was isolated. But no this company is horrible, takes forever to ship, doesn't contact proper prescription providers, isn't helpful correcting or reaching out. Customer service is lacking. Overall after. A few orders I would NOT recommend them at all!
Outstanding customer service- every representative ensured that I understood the process and very courteous with every interaction.
I am glad I could order contacts online with such a busy schedule. This website makes it easy and convenient to order my contacts. I have not had an issue and have been satisfied with my orders as they arrive on time or even early.
I am paying for next day shipping for an emergency but the checkout workflow is only saying that the shipment will arrive in 4-5 days.
Eyeconic is a pretty smooth experience. It's nice and convenient that it pulls right from your insurance benefit so you know what you have and know what your cost is before you get to check out.
What would be nice would be any option to enter your prescription/prescription information prior to checkout.
I love to see myself in the frames. Like going to the eye glasses store, but in the comfort of my home. I ordered my previous pair through eyeconic, and was looking forward to upgrading with my new script.
I had no idea I could get contacts so fast online. They arrived in less than 3 days. Sometimes the optometrist has me come back a week or two later for the restock.
Everything was quick and the quick link to do an online prescription was amazing
I wanted to share positive feedback about my online frame shopping experience. The website was easy to navigate, the frame selection was great, and the ordering process was smooth and straightforward. I'm very happy with my purchase and appreciate how seamless the entire experience was.
Excellent selections as well as prices
Came over from the VSP website and had trouble placing my order. I completed the order then went to checkout and it demanded that I sign in. I tried my VSP login info and that didn't work. So I tried to reset my password and it said it sent an email to me but I never received it. Then I figured out I don't even have an Eyeconic website account so I created one. Your system should have TOLD me I didn't have an account and needed to create one when I requested a password reset. I tried the password reset multiple times and it kept saying it sent me an email. I had to figure out for myself that I needed to set up an Eyeconic account. This is not the first time I've purchased lenses from Eyeconic and in the past I came over from VSP also. So I assumed I already had an Eyeconic account, or that the systems talk to each other to transfer user info.
I've ordered from Eyeconic 3 years now because of how easy it is to connect insurance and automatically have benefits applied. I don't have to research or figure it out in store. Their customer service is great if you need help and the exchange process is easy if you need to use it.
I love my glasses. They did take awhile to acquire but I attribute that to ordering just before the holidays. My only concern is I think the bifocals may be off a bit. And the pair I ordered last year were 100% perfect
Eyeconic makes shopping so easy with its virtual try on and unbelievable selection. The accuracy in providing my prescriptions has been excellent. I highly recommend Eyeconic!
Finding options is easy - i just wish we had medicare for all than have to pay so much for vision insurance and lenses on top of that
This is the first time I have EVER had to pay for contacts. Usually the first six months are covered by my $130 vision allowance.
There was a small problem applying my benefits, but customer service was extremely helpful. They got it resolved in about 30 seconds, and the changes were immediately reflected in my account.
The first time I placed an order, no attempt was made to verify my prescription, and the day the glasses were supposed to arrive, I received a cancellation notice. The second time I ordered, the order was cancelled because the frames were no longer available. Cancellation occurred 8 days after the order was placed. Then I received an email to order a replacement; however, I was no longer able to receive the discount on the frames, and the replacement options in the 159.00 range were extremely limited. The only positive was when I called to cancel the order a human picked up the phone and was very friendly. Now I have been waiting since mid-November for new glasses. I hope this time I will actually receive a pair and not another cancellation.
It is generally very slow to have your glasses made and shipped out. Additionally, the prices are predatory because the glasses are marked up 25-50% vs. nearly all competitor sites and then you get fake "discounts" to bring the price back down to MSRP basically. Unfortunately, I'm basically forced to use this service through my vision provider but it is tiresome to see these tactics, don't need 20/20 vision to see what's happening.
Great! My customer care specialist was amazing. She was really helpful and really kind along the way. It was an overall spectacular experience thank you so much.
The try on tool is helpful to pick out glasses, the search tool is a bit clunky (hard to find the best deals that are covered by insurance) but I was able to get glasses very easily
It is challenging to sort through the different glasses, the try-on feature is clunky
Convenience as your provider owns the store so it's bundled into one. You know what you're going to pay and for me when I went into checkout it was cheaper than I expected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members