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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Ever since I started to get my glasses from here, I haven't left!
No complaints. Husband and kids all wear their glasses and have had great experiences with substantial frames. No issues. Happy!
I needed a pair of glasses before a trip and didn't think ones I ordered elsewhere would arrive in time so, I bought from EyeDirect because of the 2 - 4 day delivery option. I chose frames, single vision with blue tint, nothing fancy. I paid extra for the expedited delivery On the 5th day I contracted Customer Service to ask where were my glasses. I was informed those frames weren't eligible! At no time when ordering did it say those frames weren't eligible for 2 - 4 day delivery. The site accepted my payment. After I fussed with customer service, the did refund my shipping fee. Fortunately, the glasses arrived just in time but, no tint. Regardless, I like the glasses, but they need to state if they can't deliver as promised, before accepting payment.
I couldn't f8gure out PD so I hope the default numbers are ok
I've been buying glasses here for years and have always been happy with them. Excellent customer service as well. They replaced a pair that broke for free under warranty. 10/10
The quality and customer service is top notch. Will always order from them and recommend through my prescription journey.
Always easy to use and great customer service! I like the options available
Fast delivery. Product always intact. Never had an issue
Never had a bad fit.lenses always correct...always delivered in a timely manner.
Need a better way to determine my size. Somewhat confusing.
It's my second time buying from Eyebuydirect and it's always been a great experience.
Made a mistake on the lenses I ordered and reached out to get them fixed and it went flawlessly and they were even able to help me save money with the exchange and modifications.
I wanted a 58 usd pair of glasses. The program took me through the presumption and measurements. When I went to check out they'd added an additional pair of glasses I'd viewed before. That made the total 3 times what I wanted to spend. So I took a break. Two days later I cleared my shopping cart and started again. Now the frames I wanted were out of stock. So you have to be careful on this site. The end product is acceptable
So you go Oh these are going fast! But that's just a bait issue
I love the glasses and if they aren't right for you, or there's a mistake you can return them.
Great quality and did receive in time to bring on my trip to Massachusetts
It was good only my glasses got here a day after I needed them, they said they would deliver on the 25th but got here after I had to leave for out of time :( I am hoping that all of these will get hear before I have to leave again for out of town on the 5/12/205 really need all of them!
I have ordered several times from EYEBUYDIRECT and have always been satisfied. They have filled my prescriptions correctly every time and I love their frames. You can get quality frames at a low price which you would have to pay hundreds of dollars for at an eye dr. Office
Excellent. I had good quality service. Glasses were what I expected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members