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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,034 reviews

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Illinois
1 review
0 helpful votes
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Low prices and GREAT glasses!
May 28, 2025

I am enjoying my new glasses and will buy more because they are stylish and the prices are amazing.

Date of experience: May 18, 2025
North Carolina
1 review
0 helpful votes
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I will buy again
May 28, 2025

Very helpful with everything I need with my eyes. Will buy again thank you

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Perfect
May 28, 2025

This App is the best. They make it so easy to buy glasses and they always have great deals.

Date of experience: May 18, 2025
Idaho
1 review
0 helpful votes
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Don't recall. Must been okay because I'm back shopping- bought the same pair again

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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Love the glasses
May 28, 2025

The glasses are stylish and affordable and I get to virtually try them on.

Date of experience: May 18, 2025
Maryland
1 review
0 helpful votes
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Customer service is amazing
May 28, 2025

Customer service went above and beyond! They made sure my order was accurate!

Date of experience: May 18, 2025
Texas
1 review
0 helpful votes
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Dependable
May 28, 2025

Very satisfied and excellent service, stylish and great prices.

Date of experience: May 18, 2025
Louisiana
1 review
0 helpful votes
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Great
May 28, 2025

Love it ordered for the family they absolutely love it and they have a great selection

Date of experience: May 18, 2025
Oregon
1 review
0 helpful votes
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I bought frames
May 28, 2025

I bought two frames they were okay. 👌 I will try again. I need to try more to find better fits and styles for me. Thank you!

Date of experience: May 18, 2025
Florida
1 review
0 helpful votes
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Awesome site
May 28, 2025

Great experience and awesome products. Will continue to use this site.

Date of experience: May 18, 2025
Georgia
1 review
0 helpful votes
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Affordable and stylish eye ware that has lasted me until I needed to update my prescription.

Date of experience: January 23, 2023
Texas
1 review
0 helpful votes
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Great Glasess
May 28, 2025

I very much enjoyed the prices, comfort and ease of ordering.

Date of experience: March 8, 2024
California
1 review
0 helpful votes
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Fit perfect
May 28, 2025

The last time I bought glasses they fit perfect the first time.

Date of experience: May 17, 2025
New York
1 review
0 helpful votes
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Easy to order and fit well.
May 28, 2025

Love the frame and affordable price. My husband and son also use Eyebuydirect.

Date of experience: May 17, 2025
New Jersey
1 review
0 helpful votes
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Glasses
May 28, 2025

Very happy with all my purchases so far. Hopefully my next purchase will be as good

Date of experience: May 17, 2025
Florida
1 review
0 helpful votes
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No problem glasses just as described and they arrived in a timely manner

Date of experience: May 17, 2025
Texas
1 review
0 helpful votes
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Only one of my glasses allowed me to get a chain and I wish I could get them as an add on.

Date of experience: May 17, 2025
California
1 review
0 helpful votes
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Always goo
May 27, 2025

Great and I am a repeat customer for many years, never was i disappointed with

Date of experience: June 24, 2024
Arizona
1 review
0 helpful votes
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Good overall
May 27, 2025

They erected always quick to deliver my glasses when I needed them the most

Date of experience: May 17, 2025
Massachusetts
1 review
0 helpful votes
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Great glasses at a great price
May 27, 2025

Best price I found for a complicated prescription. Thanks.

Date of experience: November 16, 2024