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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I made a mistake with my prescription and they were very nice about exchanging my glasses. I even worked with customer service rep to interpret my script... (I swore these had to be perfect, if I went thru this much trouble.) Ok... done... I decide to order using a deal, Buy one and get one. So I order another pair of the same as the ones I just swapped. Totally thinking I understand the script now. Then I go out on a limb for my second pair, and get a really nice clear rimmed pair, and tweaked PD just a "Hair"... So... I get the two twins, and they are good... but not perfect... great for what I need them for... computers and reading. A week later my custom one come... i wasn't expecting much... but when I put them on... WOW... just that small tweak... everything was balanced... no fall off when I looked up and down. Funny. I almost didn't want to wear them, to protect them. So I have been using the other pairs. Overall... I love my glasses from Eyebuydirect.
Too many emails too many emails too many emails too many emails
My child goes through glasses like crazy and this site always keeps our prescriptions on file making it a fast and easy experience to quickly purchase him more glasses when needed.
This site has great glasses for a good price! Way better than buying in-person.
Very easy to use website and well made product. Will definitely recommend to friends.
I really appreciate how affordable and accessible the frames and lenses from eyebuydirect are. I've used them for years, and feel completely in control of my own experience and budget when using their services.
I've bought from EBD I think 5 times now. It's always been easy to get everything selected and checked out. I had to do a return once and that was also easy to work through with an agent through the chat feature.
My glasses came broken, I then had a seizure so I haven't had chance to contact customer service due to health issues. This is my first time having an issue with the site, I'm certain it's a one off issue.
Highly recommend! Saved so much ordering on line! I tell my family & friends to go get their prescription and ASK for the pupil distance (they won't give it unless you ask) then you are off to order w/Eyebye direct! Very satisfied w/our glasses!
This is my fourth pair from eyebuydirect, having used other online glasses providers before. Site is easy to use, glasses come quickly, and the try-on feature is accurate.
Easy ordering. Easy customer service when needed. Nice glasses that get a lot of comments!
I ran into a few unexpected problems during my First purchase with EBD. In the end I found EBD to be the most helpful, professional, kind & courteous Customer Service people I have ever dealt with. I Highly recommend EBD for great selection, low prices & satisfaction to anyone. Thank You.
Shipped pretty fast. Thank you. It was easy 14 more characters
I switched company's looking for a better value and Eye Buy Direct delivered with great quality at an affordable price.
No... I have already wasted enough time and I am tired from f'ing around on your website. Call me if you want details. *******476
The sizing issue with picture is a little bit weird. Also had issues with the submit order button. Other than that, all is well.
The glasses were fine but I got sent way too many emails. Too many
In order to buy 2 pairs I had to enter the glasses into my cart twice.
As always, fast good service and good pricing.
Was misled with buy one get one free, not at all true. So I took 40%off supposedly. You should make your offers understandable le.
I love eye buy direct, compared to buying in-store it is so much easier and cheaper. My glasses arrive in the same time it would take to get them at a store and I don't have to worry about picking them up.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members