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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,659
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,879 reviews

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Illinois
1 review
0 helpful votes
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Great
May 18, 2025

The first set the temple broke within 30 days and they replaced the whole pair

Date of experience: May 7, 2025
Minnesota
1 review
0 helpful votes
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Glasses were great and a lot less than the eye doctors and arrived very quickly

Date of experience: March 5, 2024
Florida
1 review
0 helpful votes
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Fast & Good Service
May 18, 2025

I've been buying from eyebuydirect for years. Good quality, great value and amazing customer service.

Date of experience: May 7, 2025
Ohio
1 review
0 helpful votes
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REPEAT BUYER
May 18, 2025
Updated review

I've purchased several pairs of glasses from EyeBuyDirect, 3 pairs recently. I've always been quite pleased with the quality. I've also had a very good experience with customer service. You can buy with confidence.

Date of experience: May 7, 2025

GREAT QUALITY!
April 26, 2025
Previous review

This is the 3rd pair of glasses I've ordered. Obviously, I like them.

Date of experience: April 4, 2025
Michigan
1 review
0 helpful votes
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I am happy with this online store. I have been more than two years ordering my glasses from EyeBuyDirect. Even though I received my order after two weeks, I get my order without any problem. There are a huge selection with different sizes and colors which make it easy to choose my glasses. I highly recommend this online store.

Date of experience: April 6, 2025
Idaho
1 review
0 helpful votes
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Everyone I buy glasses I choose to get the right here! Fantastic order and delivery!

Date of experience: May 7, 2025
California
1 review
0 helpful votes
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Never disappoints
May 17, 2025

My wife and I love how affordable and amazing looking these glasses are. It is easy to get and customize what you want.

Date of experience: May 7, 2025
Virginia
1 review
0 helpful votes
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Great
May 17, 2025

Value and ease of use of the site not bad on shipping and it's great to know I can return them

Date of experience: October 7, 2023
Texas
2 reviews
0 helpful votes
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You Get what you pay for?
May 17, 2025

The glasses while affordable are affordably made. My first pair broke within a week of wearing them. The next time I bought two pairs, a nicer pair that cost a little more, and a $15 pair of frames that I could wear in the shop or in situations where I may be likely to hurt them. The more expensive pair fell completely off the post within a few months. Cheaper ones ended up being really sturdy, but did not survive being run over by the lawnmower.

Date of experience: August 7, 2024
Texas
1 review
0 helpful votes
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Best stylish glasses.
May 17, 2025

The website is easy to navigate and the glasses are amazing.

Date of experience: May 7, 2025
Minnesota
1 review
0 helpful votes
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Impressive
May 17, 2025

Loved that the look online looked exactly how they arrived and fit. Super deals and i will be a return customer for sure. Sending to family and friends as well to save them money and time! Did i mention fast shipping as well!

Date of experience: May 7, 2025
Texas
1 review
0 helpful votes
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Great selection
May 17, 2025

I've always bought glasses online (more bang for my bucks) especially since I love changing out my glasses.

Date of experience: May 7, 2025
Texas
1 review
0 helpful votes
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Amazing
May 17, 2025

Perfect! And accurate. The shipping is so fast. I buy all the glasses for my family on this website.

Date of experience: May 6, 2025
Texas
1 review
0 helpful votes
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Happy customer!
May 17, 2025

I've been buying from eyebuydirect for about 2-3 years now. Love stacking the offers that work best for me! Budget friendly, good quality, love customizing the lenses. The user interface is nice, easy to understand, love seeing reviews, the try on feature, love that checking out is also pretty easy, honestly no complaints here yet. I see the new updates and they've been killing it. They stay on top of trendy glasses which is cool but still have timeless options.

Date of experience: May 6, 2025
North Carolina
1 review
0 helpful votes
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Great deals!
May 17, 2025

Excited that I have a variety to different styles and colors to choose from. I also have prescribed sunglasses which I am looking forward to sporting :)

Date of experience: May 6, 2025
California
1 review
0 helpful votes
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So Easy
May 17, 2025

Ordering from Eyebuydirect saves time and money! I love it.

Date of experience: May 6, 2025
California
1 review
0 helpful votes
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Second pair of Chillax glasses! (And my sixth pair of EyeBuyDirect glasses.) Love these sophisticated frames. My first ever order was for the floral; this time I ordered black. And to make them more practical and visually interesting I ordered Transitions lenses. My doctor recommended single vision lenses rather than the Progressives I've worn for decades with recent increased difficulty going down stairs. Thank you, EyeBuyDirect, for making wearing eyeglasses more entertaining!

Date of experience: May 6, 2025
New York
1 review
0 helpful votes
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Best. Place. Ever.
May 16, 2025

I love EBD so much. Quality frames and lenses at every price point! Started with EBD glasses at 19 and have never bought a different brand since then.

Date of experience: May 6, 2025
Oregon
1 review
0 helpful votes
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Fine
May 16, 2025

I use this service to save money. This comment section is very confusing and really not necessary

Date of experience: May 6, 2025
Texas
1 review
0 helpful votes
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Great quality!
May 16, 2025

Great quality for the price and I received my glasses quicker than expected which is always nice.

Date of experience: May 15, 2024