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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Glasses were great and a lot less than the eye doctors and arrived very quickly
I've been buying from eyebuydirect for years. Good quality, great value and amazing customer service.
I've purchased several pairs of glasses from EyeBuyDirect, 3 pairs recently. I've always been quite pleased with the quality. I've also had a very good experience with customer service. You can buy with confidence.
This is the 3rd pair of glasses I've ordered. Obviously, I like them.
I am happy with this online store. I have been more than two years ordering my glasses from EyeBuyDirect. Even though I received my order after two weeks, I get my order without any problem. There are a huge selection with different sizes and colors which make it easy to choose my glasses. I highly recommend this online store.
Everyone I buy glasses I choose to get the right here! Fantastic order and delivery!
My wife and I love how affordable and amazing looking these glasses are. It is easy to get and customize what you want.
The glasses while affordable are affordably made. My first pair broke within a week of wearing them. The next time I bought two pairs, a nicer pair that cost a little more, and a $15 pair of frames that I could wear in the shop or in situations where I may be likely to hurt them. The more expensive pair fell completely off the post within a few months. Cheaper ones ended up being really sturdy, but did not survive being run over by the lawnmower.
Loved that the look online looked exactly how they arrived and fit. Super deals and i will be a return customer for sure. Sending to family and friends as well to save them money and time! Did i mention fast shipping as well!
I've always bought glasses online (more bang for my bucks) especially since I love changing out my glasses.
I've been buying from eyebuydirect for about 2-3 years now. Love stacking the offers that work best for me! Budget friendly, good quality, love customizing the lenses. The user interface is nice, easy to understand, love seeing reviews, the try on feature, love that checking out is also pretty easy, honestly no complaints here yet. I see the new updates and they've been killing it. They stay on top of trendy glasses which is cool but still have timeless options.
Excited that I have a variety to different styles and colors to choose from. I also have prescribed sunglasses which I am looking forward to sporting :)
Second pair of Chillax glasses! (And my sixth pair of EyeBuyDirect glasses.) Love these sophisticated frames. My first ever order was for the floral; this time I ordered black. And to make them more practical and visually interesting I ordered Transitions lenses. My doctor recommended single vision lenses rather than the Progressives I've worn for decades with recent increased difficulty going down stairs. Thank you, EyeBuyDirect, for making wearing eyeglasses more entertaining!
I love EBD so much. Quality frames and lenses at every price point! Started with EBD glasses at 19 and have never bought a different brand since then.
Great quality for the price and I received my glasses quicker than expected which is always nice.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

