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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,948 reviews

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Virginia
1 review
0 helpful votes
Follow Deborah U.
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We have replied on Eyebuydirect for all our prescription eyewear for decades with confidence and satisfaction. Every encounter and order has exceeded our expectations.
To fill my newest prescription using my vision insurance at the Eye Care office would exceed $420 in my out of pocket cost. I ordered the style I prefer, which was not offered in the office, for $207 including insurance as shipping was free.

Date of experience: May 9, 2025
Maryland
1 review
0 helpful votes
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Customer service is tops
May 19, 2025
Updated review

Eye buy direct aims to please. They are ready and willing to help you be a very satisfied customer!

Date of experience: May 9, 2025

Sorry no free shipping on my order
April 27, 2025
Previous review

Sorry no free shipping on my order

Date of experience: April 17, 2025
Georgia
2 reviews
0 helpful votes
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This was my first experience purchasing glasses online and it was an overall good experience. I love the ability to virtually try on the glasses on the website and I was able to find a nice pair of single vision glasses that cost me less out of pocket than my last set cost me even after using my employer provided vision insurance. I highly doubt I will purchase glasses in-store again since this process was so easy and convenient without all the huge retail markups.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Replacement of my current order
May 19, 2025

I am a long time customer with you and the person help me very well.

Date of experience: May 9, 2025
Ohio
1 review
0 helpful votes
Follow Alayna M.
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Always reliable!
May 19, 2025

1st order was in 2020 & experienced wonderful customer service! That first experience and the quality of the frames for the price will keep me coming back forever!

Date of experience: October 9, 2020
Georgia
1 review
0 helpful votes
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Best online ordering
May 19, 2025

I've been using this company for years for me and my family highly satisfied
Amazing customer service

Date of experience: May 9, 2025
Florida
1 review
0 helpful votes
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Great
May 19, 2025

Great customer service and speedy delivery, great coupons

Date of experience: May 9, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kim K.
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Quality without the cost
May 19, 2025

I've never ordered glasses online and was leery. After seeing my eye doctor, my prescription had changed. I've worn progressive lenses for years. I picked out new frames and given a total of nearly $400... with insurance! I looked into several places for eye glasses online. After reading reviews and getting a recommendation from my daughter, I ordered new frames with progressive lenses for a fraction of the price at my eye doctor's office. They came quickly and are perfect! So perfect that I immediately ordered a second pair.

Date of experience: May 9, 2025
Ohio
1 review
0 helpful votes
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Coupon Code Error
May 19, 2025

I tried to place an order and accidentally selected an old card, so therefore it didn't work and then it told me to refresh the page, I did that, then I selected the correct card and put in the CV number and it took me back to the "My Cart" page and the YAY35 coupon code was no longer on there. When I tried to add it back to it, it said "the coupon has been used the maximum number of times". I used the chat to speak with a customer service person who told me it would take days for them to fix it if I wanted to use the code so I had to use a different code because I didn't want to wait that long because I broke my glasses and it ended up costing me $10 more. I would appreciate a $10 refund.

Date of experience: May 9, 2025
Texas
1 review
0 helpful votes
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Awesome
May 19, 2025

Great and awesome! Would buy here again! Never disappoints!

Date of experience: May 1, 2025
Utah
1 review
0 helpful votes
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Quality glasses for less than the eyeglass stores g the hat charge 10times more for the same glasses you can get online at eyebuydirect

Date of experience: September 19, 2023
New York
1 review
0 helpful votes
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The best!
May 18, 2025

So many frames to choose from and I haven't been disappointed yet! And love that there is always a coupon code!

Date of experience: May 8, 2025
Florida
1 review
0 helpful votes
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Didn't like using Amazon to pay want to enter my info for cc!

Date of experience: May 8, 2024
Illinois
1 review
0 helpful votes
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Could be easier to navigate
May 18, 2025

Website filtered frames for my prescription then told me the frames wouldn't work with my prescription. So what's the point of the filter?

Date of experience: May 8, 2025
Alabama
1 review
0 helpful votes
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Easy, prompt and right
May 18, 2025

I have never had any problem I ordered a pair of house glasses and sunglasses had a little problem with first pair I bought but returned them with no problem.

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
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Shopping difficult
May 18, 2025

I put a pair of glass in my shopping cart. I wanted to buy TWO pairs but there was no way to adjust the quantity.

Date of experience: May 8, 2025
Arizona
1 review
0 helpful votes
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Great Service
May 18, 2025

I have purchased 2 separate occasions and it has been hassle free, the quality of the glasses are great! I love that my RX is saved and I can just re order the glasses I loved

Date of experience: November 13, 2024
Missouri
1 review
0 helpful votes
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Good quality
May 18, 2025

All the frames I've ordered have been delivered on time and are good quality

Date of experience: May 7, 2025
Florida
1 review
0 helpful votes
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I've been looking for a great pair of glasses for the longest time. Ive gone years without glasses because i didnt feel confident in them. However with eyebuydirect i was able to try on glasses with the picture they have. It's very accurate on how it looks like in person. Eyebuy direct allows me to be confident in my purchases with them/

Date of experience: May 7, 2025
Illinois
1 review
0 helpful votes
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Great
May 18, 2025

The first set the temple broke within 30 days and they replaced the whole pair

Date of experience: May 7, 2025