On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I absolutely will buy again from Eye Buy Direct, only had a hard time
With what was available for 2 day shipping
I tried to place an order but my card was declined. The coupon code I had entered was unable to be used on a subsequent order
Easy to pick a good pair of glasses, very fast shipping and they notify you all the way.
Not happy with the quality of the glasses. Very flimsy, transition very weak on base price lens and a screw missing or fell out within days. Returned - waiting on refund?
When ordering my lenses, the page showing Trasnsition onl show an additional cost the the two more expensive ones, but did not show additional cost for the basic Transition lenses.
I get texts reminding me about deal codes for Eye Buy Direct often & now have ordered multiple over the years!
Great and plenty of options. Plus, orders are saved; making things easier.
Price for delivery to Saudi Arabia has risen a lot about the former
Overall, it was a good experience. I enjoyed the glasses I had purchased.
None of the coupons you "allowed" me to use worked. Why offer the coupon in checkout just for it to fail when I try to make payment?
Quick service and the glasses are perfect! They are way lower priced than the local place and just as good of quality. Thank you.
Good Quality, Wide Selection, Perfect Price. Happy Me. Yay
Ordering was easy. Quality of glasses was great. Highly recommend this company
Good but not great Would buy again though. Quality was good and shipping was fast
I ordered a couple pair of the same frames I had ordered in 2021... the price is still reasonable, but the quality seems to have decreased. The frames feel lighter - which is not a bad thing - but they've already stretched out.
Fantastic. Cute. Quick. Cheap. Would never go back to the over priced glasses at the optometrist.
I have ordered at least 5 pair of glasses from Eye Buy Direct... happy with them all!
EBD has been reliable and affordable. I've had no issues with the company and their customer service always responds well!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members