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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I always get compliments on my eyebuydirect frames. I love how affordable the frames are. I love that I can get frames right from the comfort of my home. My glasses are great and comfortable. Great for a broke grad student!
Good customer service when asking for help on prescription. No hassle and no great expense, Will buy again!
Prices and products are fine, but I get tired of clicking to see hidden information, especially dimensions, and whether or not what is on the page is already in my favorites file. Just put the info out there so that I can see it! Don't hide it behind additional clicks.
I have 4 pairs of glasses now that I love! I ordered 2 pairs the first time around and one of the frames were too small but their customer service was very helpful with the return process. The only down side was with the second time I ordered. No matter how many times I updated the shipping address, there were errors that wouldn't let the payment process but after I called them, they were able to resolve the issue and since I've made one more order and haven't had any issues! I love how cheap and easy it is!
My review was based on available frame choices and ease of website.
They have a very limited "better" frames and literally no size options. I only had 3 options on the frame style size, semi-rimless and none on the rimless. Then once the choice was made, the website was not allowing to proceed after the prescription was entered, unless you add more option, like a tint. I tried live chat, but the wait was for over 3 minutes.
This is my second buy. The first was OK to Good. The price is extremely reasonable and this is why I came back.
Ive ordered MANY glasses thru eye but direct. The XS kids frames are great for my 4 year old)he started at 3) and they really do last. When we get new ones for him its not that they have been ruined but weve lost them. My husband and I love our glasses as well. We can get a couple pair for our son and a pair for each of us with transitions for the price of one pair at the optometrists office. If your on the fence just do it! They are amazing
So easy and excited to try new lenses! Inexpensive and fun new styles, and I loved the try on option as well as the free exchanges and returns if they dont look right or feel right- or seem right for vision!
This is my second pair of glasses they are very affordable and great glasses. It was no hassle and they got my prescription perfect on my first pair so came back for sunglasses.
I just really $#*!in love yall thank you for your service I always get EXACTLY what I need for the RIGHT price! And all the promo codes are amazing thank you!
The prices and selection are great! I just wish the price on the sunglasses wouldnt jump so much from non prescription to prescription glasses. Other than that, the selections are all great values!
Recommended by my daughter. She sent me a $10 off coupon for signing up. Coupon didn't work, so she found another FIRSTFRAME. Got free shipping and 20% off. The price makes it easy to buy several frames for various occasions.
Wow, things have changed since I last bought glasses. No hassle and no great expense. I dont have to drive 40 minutes to an optician.
This is my 3rd pair... I just love them all! This site makes it very easy to choose your glasses... offers a wide variety of frames. I am really impressed and would love for all my friends to order too.
Great alternative to some of the name brand brick & mortar stores. Will be shopping again next year.
Although a discount and free shipping were "offered" (for first time customer), neither was available when it came to checkout. Couldn't delete one of two pairs of glasses from the order prior to checkout. Had to go to another computer to place the order. Not a good experience.
Pros:
- Friendly web interface. Details in product information.
- Quality is okay, but good looking frames for under $50.
- Lenses are cheap. Cant' complain at $6.95.
- Variety of styles.
- Fast shipping.
Cons:
- Coupons will never apply on sale products.
- Never offer free shipping. $5.50 is not much, but customers will blindly pay for a mark-up price items and get free shipping. Marketing 101. Look at what Amazon has been doing for years.
My only reason to come back here is because Costco and Zenni did not have the frames I was looking for. If you want a good looking and cheap pair of eyeglasses, this website is a right place. If you are willing to get great quality lenses and frames, go with Costco or Zennioptical.
Es la primera vez que compro a través de ustedes y espero seguir haciéndolo si lo hay ningún inconveniente con la entrega de la orden
Love it. Prices are so great I thought it was a scam but now I am on my third pair and am planning on buying more! Returns are super easy and customer service is wonderful.
I just ordered my first pair, so we'll see! I'm pleased with the selection and the ease of ordering. I'm still sort of skeptical, since it seems weird to order prescription eyeglasses without trying them on.
My experience with the site was a little difficult, the person I spoke with kept breaking up, however we got thruogh it. The person on the other end was berry helpful, she walked me through how to set up my account in order to purchase my frames. I will be letting all my eyeglass wearing friends/family about this site, keep up the good work
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gerry,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your order number or the email address that is associated with your account. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.