Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,683
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

245,162 reviews

We monitor reviews for authenticity

Massachusetts
2 reviews
0 helpful votes
Follow Darin L.
Unfollow Darin L.
Share Review
Report Review

Great glasses, easy to order, amazing price and value!
April 27, 2026
Updated review

I get amazing value from Eyebuydirect! Great glasses at a great price, and ordering them is fun and easy! Very pleased! Highly recommended!

Date of experience: March 6, 2026

Easy and affordable. Cool glasses.
April 2, 2026
Previous review

Eyeglass store wanted to charge me $1500 for three pairs of glasses. Here, I got 4 pairs for $112 and I really like them! No brainer!

Date of experience: March 23, 2026
Florida
2 reviews
0 helpful votes
Follow Terri P.
Unfollow Terri P.
Share Review
Report Review

I shop here for convenience
April 27, 2026

I only shop this site for convenience. But they do not offer any lenses completely without any coating. I work in refrigeration and if even a drop of refrigerant gets on the lenses the coatings come off.

Date of experience: April 17, 2026
Alaska
1 review
0 helpful votes
Follow Joseph J.
Unfollow Joseph J.
Share Review
Report Review

Your price literally tripled
April 27, 2026

I've been a customer for years, the same glasses have always been less than $20. It seems you've taken a new direction and I think it is a bad one.

Date of experience: April 16, 2026
Pennsylvania
1 review
0 helpful votes
Follow Thar F.
Unfollow Thar F.
Share Review
Report Review

I want to exchange my glasses but not provided lens for blue light filter as the frame and prescription are not matched with the blue light fitler lens. However, I chose it in the web, it was accepted.

Date of experience: April 16, 2026
1 review
0 helpful votes
Follow Ashley H.
Unfollow Ashley H.
Share Review
Report Review

I returned my order to EyeBuyDirect on 3/31 and was explicitly told then as well as the following day on 4/1—both by phone and in writing—that my refund would be issued within 3–5 business days. That timeframe came and went with no refund.

By 4/9, I still had not received anything and had to initiate multiple follow-ups. Each response provided inconsistent or incomplete information, and only later did it become clear that the 3–5 business day timeframe did not begin until after the refund was processed internally—something that was not disclosed when the original expectation was set.

While the refund was eventually completed, it required significantly more time and effort than should be necessary for a straightforward return. The lack of transparency and inconsistent communication throughout the process is concerning. Customers should be able to rely on the timelines they are given without needing to repeatedly follow up for clarity.

Date of experience: April 16, 2026
New Jersey
1 review
0 helpful votes
Follow paul M.
Unfollow paul M.
Share Review
Report Review

Decent for the price
April 26, 2026

Glasses are decent, not sure if it's me but seems like the progressive part comes up to the regular part a bit. But decent. The nose rests seem a but flimsy and make noise
But for 100 I can't complain

Date of experience: April 16, 2026
Idaho
1 review
0 helpful votes
Follow Megan J.
Unfollow Megan J.
Share Review
Report Review

Great products for great prices
April 26, 2026

I've bought regular glasses, and sunglasses, and have loved everything I have received. Prescription has always been spot on too.

Date of experience: April 16, 2020
Illinois
1 review
0 helpful votes
Follow Linda Z.
Unfollow Linda Z.
Share Review
Report Review

Accuracy
April 26, 2026

They're pretty quick about sending off the glasses with the correct time it leaves the facility to your house.

Date of experience: April 16, 2026
Louisiana
1 review
0 helpful votes
Follow Anne M.
Unfollow Anne M.
Share Review
Report Review

Website
April 26, 2026

Love them and their glasses but the website is very slow, and I have to constantly refresh.

Date of experience: April 16, 2026
1 review
0 helpful votes
Follow Cheryl F.
Unfollow Cheryl F.
Share Review
Report Review

Helpful, great product!
April 26, 2026

I'm absolutely thrilled with my new eyeglasses. The frames are stylish, lightweight, and incredibly comfortable — perfect for all‑day wear. The lens clarity is excellent.

I'm genuinely happy with both the glasses and the service I received.

Date of experience: April 16, 2026
Virginia
1 review
0 helpful votes
Follow xochilt T.
Unfollow xochilt T.
Share Review
Report Review

Will not shop ANYWHERE ELSE
April 26, 2026
Updated review

Love Eye Buy Direct. I can get many styles and eye lenses colors of choice with prescription, i've shopped other companies and brands their quality is very good. I highly recommend!

Date of experience: April 16, 2026

Great prices for great styles
January 18, 2026
Previous review

I always come back to get my eye glasses, the price and the style is always the reason i return

Date of experience: January 7, 2026
Texas
1 review
0 helpful votes
Follow Jerry M.
Unfollow Jerry M.
Share Review
Report Review

Easy
April 26, 2026

Easy, however more options for the larger frame glasses or either better option so thick lens can fit into medium size frames.

Date of experience: April 16, 2026
Minnesota
1 review
0 helpful votes
Follow Lily U.
Unfollow Lily U.
Share Review
Report Review

Way too many emails.
April 26, 2026

You guys send way too many emails it gets super annoying.

Date of experience: January 5, 2025
1 review
0 helpful votes
Follow Michelle A.
Unfollow Michelle A.
Share Review
Report Review

Great glasses
April 25, 2026

I've been buying glasses from Eyebuydirect for awhile. They're customer service is amazing and the glasses never disappoint.

Date of experience: April 15, 2026
1 review
0 helpful votes
Follow Tom B.
Unfollow Tom B.
Share Review
Report Review

Good experience up until the glasses arrived
April 25, 2026
Updated review

Prescription seems wrong. I need for reading and computer work. The images are are clear when a foot from my eyes but at 2 feet or 3 feet- it blurs. I am unable to use them.

Date of experience: April 15, 2026

Several years ago
April 4, 2026
Previous review

Sent the wrong lens - had to return

Date of experience: November 25, 2021
Colorado
1 review
0 helpful votes
Follow Douglas S.
Unfollow Douglas S.
Share Review
Report Review

Right price, good quality
April 25, 2026

I have purchased from eyebuydirect for my past 5 prescriptions as I get multiple pairs, one for daily wear, one for computer work, one for driving at night, and sunglasses, and even after insurance at the eye doctors one pair costs more than 3 pairs at eyebuydirect. The glasses are excellent quality and I have had no issues ordering or receiving my glasses.

Date of experience: April 15, 2026
Connecticut
1 review
0 helpful votes
Follow Dana Y.
Unfollow Dana Y.
Share Review
Report Review

First pair I purchase spot on!
April 25, 2026

The original glasses were spot on and looked great! I just purchased a second pair with new prescription... looking forward to seeing again... lol

Date of experience: April 15, 2026
1 review
0 helpful votes
Follow Erin S.
Unfollow Erin S.
Share Review
Report Review

Amazing customer service!
April 24, 2026

I have ordered many glasses for myself and one of my children, and when they arrive if anything doesn't feel comfortable on our face and we want to exchange them their customer service has been nothing but helpful and always a delight to deal with. They always help us meet our needs and get the perfect fit for my family.

Date of experience: April 14, 2026
Ohio
1 review
0 helpful votes
Follow Bill J.
Unfollow Bill J.
Share Review
Report Review

Easy to use
April 24, 2026
Updated review

Uploading Rx is real easy. Had to have a separate set of glasses for computer work. Took about 10 minutes to order.

Date of experience: April 14, 2026

The process of choosing the frames, try on, and lens...
February 24, 2026
Previous review

The process of choosing the frames, try on, and lens choices was really smooth.

Date of experience: February 14, 2026
New Jersey
1 review
0 helpful votes
Follow Karol H.
Unfollow Karol H.
Share Review
Report Review

Loyal customer since 2015
April 24, 2026

I've referred countless people to this site, as I have never had any issues with Eye Buy Direct. I've never had any issues with my glasses, and I always get compiments on all my frames. The one thing I love the most is the pricess! Affordability throughout the years is huge! Thank you!

Date of experience: April 14, 2026