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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,683
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,156 reviews

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Nevada
1 review
0 helpful votes
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Wonderful Company
July 5, 2018

I have been a member for years now and recommend them to almost everyone I meet! The prices are great, very affordable and the customer service is superior. I will be a lifelong customer for sure.

Date of experience: July 5, 2018
California
1 review
0 helpful votes
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Had a great experience shopping, the offerings are on-trend and stylish and very affordable. Will shop more when I want to change up my look.

Date of experience: July 4, 2018
South Carolina
1 review
0 helpful votes
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Simple to order
July 5, 2018

Straightforward site to order from. Good variety of styles. Await delivery of my first pair. Thats it for now, really dont have 100 characters worth of comments at this point.

Date of experience: July 4, 2018
Austria
1 review
1 helpful vote
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After trying a few sites, EBD remains my favorite and go-to for buying specs (there are some frames I like so much that I reorder the same ones once they've worn out). Their frames and prices are amazing, but the single choice of shipping which they offer costs almost as much as my order. With a cheaper option I would buy more regularly.

Date of experience: July 4, 2018
Arizona
1 review
0 helpful votes
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Love this site!
July 4, 2018

Thank you for being my go to for several years. I refer friends and students to you all the time. I do not have anything else to say 100 c if aracyers can be a lot.

Date of experience: July 3, 2018
Ohio
1 review
0 helpful votes
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We will never buy from the optometrist again(sorry) The site is easier to navigate than others(like zenni), better selection, great prices. Buying glasses and contacts for a family of 4 gets expensive quick. Not anymore! I tell everyone I know about eyebuydirect!

Date of experience: July 3, 2018
South Dakota
1 review
0 helpful votes
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I love this website. I have ordered form them
Multiple times and love their stylish and trending frames without breaking the bank.

Date of experience: July 3, 2018
Ohio
2 reviews
0 helpful votes
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Dependable
July 4, 2018

This is my 2nd pair from EBD. The first is perfect, so I thought I'd buy again.
Prompt service. They have a wide selection for all face shapes.

Date of experience: July 3, 2018
Ohio
1 review
0 helpful votes
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I have gotten a pair already and i have fallen in love with them! I will contiue to order my glasses from them!

Date of experience: July 3, 2018
Tess C.
Pennsylvania
1 review
0 helpful votes
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Easy Peasy
July 4, 2018

I really enjoy using the website. It's easy to try and I'm happy with the results! My daughter recommended me. I only wish that the lenses were a bit less expensive.

Date of experience: July 3, 2018
North Carolina
1 review
0 helpful votes
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I have ordered 3 pairs so far, i am totally satisfied with the price, quality and style. I guess, they should work on the quick delivery options.

Date of experience: July 3, 2018
Texas
2 reviews
0 helpful votes
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Good experience
July 4, 2018

It was pretty easy except for pupilary distance and very affordable. I would like for my previous prescription to be easier to access when I sign in and it would be nice if it had auto fill with my prescription. Over all it is just great!

Date of experience: July 3, 2018
New York
1 review
0 helpful votes
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First time buyer
July 4, 2018

I am a first time buyer with EyeBuyDirect. The prices are great! The website is user friendly. What more can you ask for?

Date of experience: July 3, 2018
Massachusetts
1 review
0 helpful votes
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Fantastic!
July 4, 2018

As a mom of a toddler it's nice to get "back up" glasses just in case, and not have to pay a fortune for them. I appreciate being able to get glasses that I like, and that are in style, as well as the ease of the process. Thank you!

Date of experience: July 3, 2018
Illinois
1 review
0 helpful votes
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First time user
July 3, 2018

Easy to select frames and specify lenses. As a first time user, disappointed with local options, this site was nice.

Date of experience: July 2, 2018
Florida
1 review
0 helpful votes
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I love the professionalism and the prices are very good. Awesome to provide chat services. Perfect place to get the perfect $$$$$$ on prescription glasses.

Date of experience: July 2, 2018
New York
1 review
0 helpful votes
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Love it
July 3, 2018

My go-to for buying glasses. Bought 3 pairs over the past two years and a pair of sunglasses too. My absolute favorite

Date of experience: July 2, 2018
Puerto Rico
1 review
0 helpful votes
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I liked very much buying my glasses through this site, The prices are great, also the every day offers, and my prescription was accurate.

Date of experience: July 2, 2018
Delaware
1 review
0 helpful votes
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So excited
July 3, 2018

Yeah! Glasses I can afford. I will be able to leave a pair on the boat now.
I have been using an old pair that is bent

Date of experience: July 2, 2018
New York
1 review
1 helpful vote
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Its sorta gimmick of you after checking out to return and add shipping charges you should do it upfront

Date of experience: July 2, 2018