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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,680
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,121 reviews

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Florida
1 review
0 helpful votes
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Just ordered new glasses and it was not easy. Kept getting thrown back to the beginning and losing data. Hope the glasses are worth it.

Date of experience: July 6, 2018
GB
1 review
0 helpful votes
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Fresh new designs.
July 7, 2018

Fresh new designs, light sturdy quality frames which are available from plant based material. Love the natural look, eg wood. Wide range of frames, colours and patterns. Glass seems clearer than any I've purchased before. Fast delivery.

Date of experience: July 6, 2018
Missouri
2 reviews
0 helpful votes
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I have used this website for myself and my three daughters for years. We have never been disappointed by the selection, price, or the timeliness of the arrival of our eyewear. Simply FABULOUS!

Date of experience: July 5, 2018
Michigan
1 review
0 helpful votes
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I love the variety but wish there was larger frames for people with wider faces. Also the large frames needs more color.

Date of experience: July 5, 2018
Texas
1 review
0 helpful votes
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I called in for help a bizillion times! They were NEVER anything less than kind and helpful! When I get my glasses, if they are as great as their help was I will be ordering from them for the rest of my eyeglass purchasing life!

Date of experience: July 5, 2018
New Hampshire
1 review
0 helpful votes
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Awesome glass
July 6, 2018

Love this place. Buy all my glass here. You get your stuff fast and there is no doubt you'll look like a bamf in glass this fresh

Date of experience: July 5, 2018
Georgia
1 review
0 helpful votes
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LOVE THIS SITE!
July 6, 2018

I went to the doctor for my prescription, while there checked on their prices. Came home and checked on here and with the prices, sales and discounts I got 3 pairs of sunglasses and one of my regular for less than it would have cost me at the doctor. The only difference is that I would have gotten them about 5-7 days faster thru the doctor. Well worth the wait!

Date of experience: July 5, 2018
Colorado
1 review
0 helpful votes
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I like the price
July 6, 2018

Having to place a order was a bit of a problem but overall it was ok. Being a holiday navigation was a small problem but once the holiday passed. I was able to get in touch with live chat and she guided me three the process.

Date of experience: July 5, 2018
Nevada
1 review
0 helpful votes
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Wonderful Company
July 5, 2018

I have been a member for years now and recommend them to almost everyone I meet! The prices are great, very affordable and the customer service is superior. I will be a lifelong customer for sure.

Date of experience: July 5, 2018
California
1 review
0 helpful votes
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Had a great experience shopping, the offerings are on-trend and stylish and very affordable. Will shop more when I want to change up my look.

Date of experience: July 4, 2018
South Carolina
1 review
0 helpful votes
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Simple to order
July 5, 2018

Straightforward site to order from. Good variety of styles. Await delivery of my first pair. Thats it for now, really dont have 100 characters worth of comments at this point.

Date of experience: July 4, 2018
Austria
1 review
1 helpful vote
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After trying a few sites, EBD remains my favorite and go-to for buying specs (there are some frames I like so much that I reorder the same ones once they've worn out). Their frames and prices are amazing, but the single choice of shipping which they offer costs almost as much as my order. With a cheaper option I would buy more regularly.

Date of experience: July 4, 2018
Arizona
1 review
0 helpful votes
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Love this site!
July 4, 2018

Thank you for being my go to for several years. I refer friends and students to you all the time. I do not have anything else to say 100 c if aracyers can be a lot.

Date of experience: July 3, 2018
Ohio
1 review
0 helpful votes
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We will never buy from the optometrist again(sorry) The site is easier to navigate than others(like zenni), better selection, great prices. Buying glasses and contacts for a family of 4 gets expensive quick. Not anymore! I tell everyone I know about eyebuydirect!

Date of experience: July 3, 2018
South Dakota
1 review
0 helpful votes
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I love this website. I have ordered form them
Multiple times and love their stylish and trending frames without breaking the bank.

Date of experience: July 3, 2018
Ohio
2 reviews
0 helpful votes
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Dependable
July 4, 2018

This is my 2nd pair from EBD. The first is perfect, so I thought I'd buy again.
Prompt service. They have a wide selection for all face shapes.

Date of experience: July 3, 2018
Ohio
1 review
0 helpful votes
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I have gotten a pair already and i have fallen in love with them! I will contiue to order my glasses from them!

Date of experience: July 3, 2018
Tess C.
Pennsylvania
1 review
0 helpful votes
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Easy Peasy
July 4, 2018

I really enjoy using the website. It's easy to try and I'm happy with the results! My daughter recommended me. I only wish that the lenses were a bit less expensive.

Date of experience: July 3, 2018
North Carolina
1 review
0 helpful votes
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I have ordered 3 pairs so far, i am totally satisfied with the price, quality and style. I guess, they should work on the quick delivery options.

Date of experience: July 3, 2018
Texas
2 reviews
0 helpful votes
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Good experience
July 4, 2018

It was pretty easy except for pupilary distance and very affordable. I would like for my previous prescription to be easier to access when I sign in and it would be nice if it had auto fill with my prescription. Over all it is just great!

Date of experience: July 3, 2018