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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Just ordered new glasses and it was not easy. Kept getting thrown back to the beginning and losing data. Hope the glasses are worth it.
Fresh new designs, light sturdy quality frames which are available from plant based material. Love the natural look, eg wood. Wide range of frames, colours and patterns. Glass seems clearer than any I've purchased before. Fast delivery.
I have used this website for myself and my three daughters for years. We have never been disappointed by the selection, price, or the timeliness of the arrival of our eyewear. Simply FABULOUS!
I love the variety but wish there was larger frames for people with wider faces. Also the large frames needs more color.
I called in for help a bizillion times! They were NEVER anything less than kind and helpful! When I get my glasses, if they are as great as their help was I will be ordering from them for the rest of my eyeglass purchasing life!
Love this place. Buy all my glass here. You get your stuff fast and there is no doubt you'll look like a bamf in glass this fresh
I went to the doctor for my prescription, while there checked on their prices. Came home and checked on here and with the prices, sales and discounts I got 3 pairs of sunglasses and one of my regular for less than it would have cost me at the doctor. The only difference is that I would have gotten them about 5-7 days faster thru the doctor. Well worth the wait!
Having to place a order was a bit of a problem but overall it was ok. Being a holiday navigation was a small problem but once the holiday passed. I was able to get in touch with live chat and she guided me three the process.
I have been a member for years now and recommend them to almost everyone I meet! The prices are great, very affordable and the customer service is superior. I will be a lifelong customer for sure.
Had a great experience shopping, the offerings are on-trend and stylish and very affordable. Will shop more when I want to change up my look.
Straightforward site to order from. Good variety of styles. Await delivery of my first pair. Thats it for now, really dont have 100 characters worth of comments at this point.
After trying a few sites, EBD remains my favorite and go-to for buying specs (there are some frames I like so much that I reorder the same ones once they've worn out). Their frames and prices are amazing, but the single choice of shipping which they offer costs almost as much as my order. With a cheaper option I would buy more regularly.
Thank you for being my go to for several years. I refer friends and students to you all the time. I do not have anything else to say 100 c if aracyers can be a lot.
We will never buy from the optometrist again(sorry) The site is easier to navigate than others(like zenni), better selection, great prices. Buying glasses and contacts for a family of 4 gets expensive quick. Not anymore! I tell everyone I know about eyebuydirect!
I love this website. I have ordered form them
Multiple times and love their stylish and trending frames without breaking the bank.
This is my 2nd pair from EBD. The first is perfect, so I thought I'd buy again.
Prompt service. They have a wide selection for all face shapes.
I have gotten a pair already and i have fallen in love with them! I will contiue to order my glasses from them!
I really enjoy using the website. It's easy to try and I'm happy with the results! My daughter recommended me. I only wish that the lenses were a bit less expensive.
I have ordered 3 pairs so far, i am totally satisfied with the price, quality and style. I guess, they should work on the quick delivery options.
It was pretty easy except for pupilary distance and very affordable. I would like for my previous prescription to be easier to access when I sign in and it would be nice if it had auto fill with my prescription. Over all it is just great!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

