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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,666
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,942 reviews

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Arizona
1 review
0 helpful votes
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Eyebuy direct is LIT!
January 23, 2019

I love your frames and prices! The website is super easy to work with end it seems like there is always deals to be had here!

Date of experience: January 22, 2019
Maryland
1 review
0 helpful votes
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Frustrating
January 23, 2019

Limited frames for my prescription. Don't know why. Could not get transitional lens. Could not change the lens index (whatever that is) to bracket my cylinder number. My fingers are crossed that I'll be able to see.

Date of experience: January 22, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi John,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Israel
2 reviews
0 helpful votes
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The site seems nice and have a good gui and nice filtering options. I had some problems using the coupon they gave me so maybe I could get a little more discount

Date of experience: January 21, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Roy,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We would like to apologize for the troubles that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Thank you and always take care!

Utah
1 review
0 helpful votes
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User friendly!
January 22, 2019

Great great site, easy to order and good price! I keep this web site on "speed dial!"!

Date of experience: January 21, 2019
Illinois
1 review
0 helpful votes
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I bought two pairs of glasses and loved one pair (the St. Michael), and the other pair didn't fit right, so I tried returning them (there is a two week period where you are able to return them) before the 2 weeks ran out, but it was impossible to get in contact with anyone, no one returned my emails. Though I loved one of my pairs, I was disappointed to have wasted money on the other pair due to poor customer service.

Date of experience: January 21, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Katherine,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We do apologize if you were unable to get any response from us. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are willing to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Illinois
1 review
0 helpful votes
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Money saver
January 22, 2019

Since I have no vision coverage on my medical plan, this is the best option for me, to shop online with EBD. They have various discounts offered each time I shop. Just shopping online on my phone I was able to apply an extra 10%, total 30% savings, to an order I just placed. Their selection is adequate, offer many frames in different colors, and if you can upload a decent photo, the try on feature really helps. I've had my 1st pair from EBD for a week now and decided to purchase a second for backup. I have used another online retailer, but the glasses were not the quality I thought. EBD is my new eyewear store. The one thing I would like to see offered is a free case for each pair purchased!

Date of experience: January 21, 2019
North Carolina
1 review
0 helpful votes
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Cheap glasses, amazing prices, wonderful selection, easy process. I stumbled upon this website and it was a pleasant surprise. No hidden fees or anything. Helpful instructional videos when determining prescriptions.

Date of experience: January 21, 2019
New York
1 review
0 helpful votes
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Love love love
January 22, 2019

Simple, easy-to-follow payment process, and great website design - it's easy to navigate and aesthetically pleasing

Date of experience: January 21, 2019
Pennsylvania
2 reviews
0 helpful votes
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Great site and service
January 22, 2019

Very easy to navigate, and pretty decent quality of glasses. I had one pair last over a year. The second pair, unfortunately, broke after about 6 months, seemingly for no reason.

Date of experience: January 21, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Rob,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We are sorry to know that your second pair broke. We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We are willing to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Nevada
1 review
0 helpful votes
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I love eyebuydirect!
January 21, 2019

Easy and quick way to shop online beautiful selection they make sure you feel satisfied with the look yours looking for YAY!

Date of experience: January 21, 2019
California
1 review
0 helpful votes
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Never going back
January 21, 2019

Never have i found a better place to buy glasses. Costco? Walmart? Forget all that, get your prescription and come straight here. My family and i thank you for supplying the world with incredibly cheap and durable glasses

Date of experience: January 20, 2019
Washington
1 review
0 helpful votes
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Fast and easy
January 21, 2019

Navigating the website was very easy. Steps and instructions were simple. I was hesitant about buying glasses without trying them on in person, but the Try On feature was very helpful. The amount of reviews with photos also helped me decide which frames to get. Overall, I have had a positive experience with this website and it seems like others have to.

Date of experience: January 20, 2019
Maryland
1 review
0 helpful votes
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A Breeze
January 21, 2019

Browsing was a breeze; I quickly found more than a few options that I liked, and at an incredible price. Checkout was painless.

Date of experience: January 20, 2019
Michigan
1 review
0 helpful votes
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Great pricing
January 21, 2019

I wish there were more color options for frames, especially in the rectangular shape. And a little more clarity a/b dimensions per size. But overall there are many options for an exceptional price. And I'm super happy about the SightRelax lens option.

Date of experience: January 20, 2019
New Hampshire
1 review
1 helpful vote
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Bad
January 20, 2019

I ordered my glasses and kindly asked for 3 refunds or returns. And each time they gave me new glasses, the prescription was way off and I always order from this site. So I'm not sure what's going on.

Date of experience: January 19, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Jenny,

Greetings from EyeBuyDirect.

Thank you so much for your honest review.

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

We would like to assist you further. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!

Texas
1 review
0 helpful votes
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Inexpensive and So Cute
January 21, 2019

I paid over $300 for ONE pair of glasses at my eye doctor. I just bought 2 pair of glasses and 1 pair of sunglasses for $80!

Date of experience: January 19, 2019
Texas
1 review
0 helpful votes
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Buy one get one was a nice deal. My only suggestion would be add Left/Right next to OD/OS when selecting lenses. Would help the people who don't know the difference between the two. Other wise it was a pleasant experience.

Date of experience: January 19, 2019
California
1 review
0 helpful votes
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First Time Shopper
January 21, 2019

The website was easy to navigate and I was able to place my order easily without any trouble. I would definitely recommend this website.

Date of experience: January 18, 2019
New Jersey
2 reviews
0 helpful votes
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I love shopping for new styles, knowing I can always return them for a replacement if the style doesn't fit my face right. It can always be tricky buying eyeglasses without trying them on first, but EyeBuyDirect provides very little hassle when it comes to fickle shoppers like me.

Date of experience: January 18, 2019
Virginia
1 review
0 helpful votes
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Bought from this site a few years ago, glasses were good. Trying them for my son since he needs a spare pair. Site did get stuck at a few points which made the ordering process take longer--I couldn't just click on the pair and the pic would pop up with more detail. I finally just opened a new window to view the image--frustrating.

Date of experience: January 17, 2019
Leo L. — Eyebuydirect Rep
over a year old

Hi Joanne,

Greetings from EyeBuyDirect.

Thank you so much for your honest review!

We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect.

We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.

If you will be having any questions or concerns, you can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].

Thank you and have a great day!